Wherelight Reviews 4,636

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding the glasses to be sturdy and well-made, often exceeding expectations given the affordable prices. Many people appreciate the wide selection of stylish frames, making it fun and easy to find glasses that fit their personal style. The customer service is also frequently highlighted as exceptional, with quick responses and helpful resolutions to issues. However, some customers experienced issues with their orders, including long shipping delays or receiving incorrect prescriptions. A few people also reported problems with the quality of certain lenses, such as progressive lenses not working correctly or transitional lenses failing to change color as expected.

What people talk about most

Product

Users describe positive interactions with product, often praising the variety of stylish frames, affordable... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stylish frames,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, with some loving... See more

Price

People report positive experiences with price, often highlighting the affordability and value. Many reviewers... See more

Customer service

Consumers find customer service to be positive. Many customers praise the exceptional and responsive support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more

Rated 4 out of 5 stars

I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more

Company replied

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My number one go-to for eyewear

I've used wherelight for years now and always had great experiences. Once I had an issue a couple years ago with a scratched lens on arrival. I was immediately refunded AND had a replacement pair sent out. Can't praise them highly enough

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good company, great prices

Good quality lenses and decent frames for a good price when you can use a sale code. I had the frames break on me before but considering the price, I usually just glue them back together. You have to make sure you understand the prescription when entering it and make sure you enter everything. Otherwise its like a roulette wheel with your vision.

September 9, 2024
Rated 2 out of 5 stars

I am a regular at Wherelight

I am a regular at Wherelight. Lately my glasses have been popping/cracking on my face. I have not had these glasses long I reached out to customer services and no one has not responded. This is very disappointing to me because I purchased at 20 plus pair of glasses a year from wherelight, As to date, I have purchased 21 pairs and there is more that I will purchased. I really loved the frames This is not the first time I have several pair of crack glasses that I have not had for a long time I wish someone would reach out to me i just want my order to redone

July 16, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

Dear Sophia B Hix,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please take photo of glasses and send it to our email so that we can better assist you. We sent many emails to your email address: tervettebryson@icloud.com, but they were all returned. Please use a correct email address to contact with us ,we will send you email again. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 1 out of 5 stars

Deletes negative reviews

I bought a cute, but flimsy pair of glasses. They actually made my astigmatism worse. Within a few months, the nosepad was constantly falling off and the metal was turning green. I left a review on their website, I even gave them two stars because the glasses were very cute. They deleted my review.

September 1, 2024
Unprompted review
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please take photo of glasses and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

I am extremely happy with my glasses

I am extremely happy with my glasses. They are absolutely perfect!! Extremely fast service and had my glasses in five days. I ordered three pairs and they are amazing, great quality . They were packaged really well and great communication.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

I bought 8 pairs of glasses

I bought 8 pairs of glasses. All were PHENOMENAL and the customer service is so responsive. They really did a good job. I had a lot of questions and they answered within a FEW MINS of me asking!!! Super deals on their Facebook page too. Go look at the exclusive discount code there!! Saved me a ton. I like the glasses way better than the ones I bought at Walmart too. Good deals good glasses!

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

OMG I LOVE MY GLASSES

OMG I LOVE MY GLASSES! I was skeptical but they arrived faster than I thought they would. My progressive prescription is accurate. I see well and look and feel cute with them on. Stop searching reviews and go order you some. Oh yeah customer service responded quickly when I had a question.

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

I am in love with Wherelight

I am in love with Wherelight. I honestly wish I could be an ambassador. I used to spend $500 or more on one pair of glasses and they were never name brand. It all had to do with the strength of my prescription and how thick my glasses were. I would have to pay for tint, anti scratch, and thinning of my glasses because they are thick. It used to be so expensive. So far, I have purchased about 9 pairs of glasses. I plan to purchase more because I love the styles and options they have and I love my glasses to match my outfit and now it’s affordable. I have been recommending people to wherelight and it’s worth it for the price style, and eyes.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered from this company twice…

I have ordered from this company twice and have been super happy/satisfied both times. I love the customization and the prices are unbeatable. I recommend Where Light to anyone looking new eye wear. I will be a life long customer for sure.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice

Very nice, fast service, if there is a issue, fast solution offered

July 3, 2025
Unprompted review
Rated 4 out of 5 stars

"I purchased three pairs of glasses

"I purchased three pairs of glasses, Welcome, Kinsey, which perfectly fit my needs and my daughter's. With the third pair, the company has been very diligent with customer service; they are responsive when providing feedback on expressed concerns and attentive to problem resolution. Grateful for the service and highly recommended."

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

This company never fails me…

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓
I would most definitely recommend wherelight.com to any fashionista or person looking to step up their eyeglass game

June 10, 2025
Unprompted review

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