Wherelight Reviews 4,636

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding the glasses to be sturdy and well-made, often exceeding expectations given the affordable prices. Many people appreciate the wide selection of stylish frames, making it fun and easy to find glasses that fit their personal style. The customer service is also frequently highlighted as exceptional, with quick responses and helpful resolutions to issues. However, some customers experienced issues with their orders, including long shipping delays or receiving incorrect prescriptions. A few people also reported problems with the quality of certain lenses, such as progressive lenses not working correctly or transitional lenses failing to change color as expected.

What people talk about most

Product

Users describe positive interactions with product, often praising the variety of stylish frames, affordable... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stylish frames,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, with some loving... See more

Price

People report positive experiences with price, often highlighting the affordability and value. Many reviewers... See more

Customer service

Consumers find customer service to be positive. Many customers praise the exceptional and responsive support,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love love love my glasses, but the whole process of getting them was awful. Although the company did a good job of making it right, I felt there should not have been so much frustration for me in th... See more

Rated 4 out of 5 stars

I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and whe... See more

Company replied

Rated 5 out of 5 stars

I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel femin... See more

Rated 5 out of 5 stars

This company never fails when it comes to quality products and services. They offer some of the best unique statement pieces of prescription eyewear 👓 I would most definitely recommend wherelight.c... See more


Company details

  1. Glasses Store
  2. Clothing Store

Written by the company

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

From unhappy to Ecstatic

I had a bad experience with WhereLight and I had almost written them off when a lovely girl in customer service reached out to me to resolve the issue. Not only did she make up for the bad interaction but she then went above and beyond to make sure I was completely satisfied with the end result. I went from disappointment to ecstatic getting a brand new pair of glasses that was better than I could have hoped for. I would highly recommend their glasses as well as their customer service support.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with these glasses!

Absolutely in love with these glasses!

These WhereLight frames are not only stylish but also make me feel bold and confident! The cat-eye shape with jeweled details is a true statement piece. They’re lightweight, comfortable, and great quality. I’ve received so many compliments. Definitely buying from here again!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second time ordering from…

This is my second time ordering from here and each time I've ordered it haven't had any issues. My friends have started to order from here because they loved my glasses so much and the fact that they were prescription bifocals and you couldn't tell. And I will be ordering more really soon.

May 25, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible prescription glasses

Horrible prescription glasses! Made my vision worse! Meaning I couldn’t see out of my glasses! I am extremely disappointed and I don’t think I’m even going to get my money back! The English on their website for refunds is completely incorrect. I wish I never even used this website. My faith in getting good glasses from them is never. I want a FULL refund! This is a total scam! Rip off! Give me my money back and stop making prescription glasses!!!

May 14, 2025
Unprompted review
Wherelight logo

Reply from Wherelight

Dear Customer,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please take photo of your original prescription and send it to our email so that we can better assist you. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team

Rated 5 out of 5 stars

Amazing

My experience is excellent. I wasn't feeling my pair of glasses I ordered a couple weeks ago, plus they gave me a headache for some reason, so Wherelight accommodated me and now these new glasses are literally so perfect.

I can't thank them enough!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I’ve purchased several pairs of glasses from where light all the prescriptions have been accurate. The website is easy to use all my frames have fit like expected. The last pair I ordered I entered the prescription wrong and received an email. The problem was corrected. I will never order glasses anywhere else.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Glasses

I just received my order that consist of two pair of beautiful glasses. I love color so I ordered both pair with shiny gems. The prescription is perfect the glass is crystal clear. I'll definitely order again!

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered approximately 6 pairs of…

I ordered approximately 6 pairs of glasses, three regular and three sunglasses. I am very pleased with my selections. The prescription is right on point I was a little concerned since I have to wear progressive lenses. Not to mention, these glasses look great on me. I have been telling people about this site. I highly recommend Wherelight. I’ve been a loyal customer for about five years now.

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Just received my glasses

Just received my glasses. I ordered 2 pair and I’m in love with both pair. I will definitely be shopping for more!!! The prescription is perfect especially with me needing a progressive lens.

May 1, 2025
Unprompted review

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