Whirlpool Danmark Reviews 1,661

Trying to get my less than one month old washer dryer repaired has taken ages. You can't speak or queue for a human being to answer a call if they are busy. The system will cut you off unless you've chosen the other option to use text chat or WhatsApp. Two services I hate. Why can't I speak to a human. Also if you've recently registered with Hotpoint and have had the audacity to move home in the meantime, the system which asks for the digits of your current address will go into spin rinse.
I've spent ages just to arrange a call back as my machine is under 28 days old and has started to leak water when in drying mode.
Most other companies would respect my business with them and I'd be able to speak to someone and sort anything like address changes and arrange a call out or replacement.
I only went for Hotpoint again as it had the capacities I wanted in a washer dryer, but as in the past Hotpoint is not good when it comes to after service.

Joke!terrible to contact,engineer was a no show

The customer advisor was not listening to the question I was actually asking and so was repeating information I did not need. A little more training on how to remain polite to customers would go a long way. Also, my query was left unresolved. I am left with a faulty appliance that is tripping the electricity for the whole property and told I would need to pay for an engineer to confirm the appliance is faulty. Absolutely absurd!!

Avoid this company and product at all cost. Pyro cycle has ruined my new oven and left the glass door tarnished and brown . 1 month old and now looks used and tired.
I called CS thinking it was a fault but was told discolouration following a pyro clean is normal and nothing they can do. If that’s “normal” then it should be clearly stated in the manual. Service received from Kate in Tech Support was abysmal, Neve a good feel to hang up on a paying customer!
@whirpool - train your staff and take responsibility for your shoddy appliances.

This company is absolutely terrible! Can you believe it? I've been missing work for three whole days, and not a single engineer has bothered to show up! My machine has been dysfunctional for an entire month, and all I get are promises of rescheduled appointments. It's beyond frustrating! They provide absolutely no assistance, and it's clear that this company has no organization or support system in place. I strongly advise staying far away from them!

At least the tracking of the engineer site should be showing the reality. It showed that the engineer was still on his way. When l called him he told me that he has already been at my house and told me to rebook. When l contacted customer service that's When l was told that the engineer needed more time than the time booked. He needed 30 mins instead of the 10 min slot that was booked for him. I am loosing out going to the laundrette spending more money instead.

I’ve had an ongoing issue since the 29th of February. I’ve been living with broken fridge/freezer since this date and paying insurance/cover to get NOTHING in return. The company have cancelled repairs on more than one occasion. Again today! Hotpoint and D&G keep passing the book of blame. The fridge freezer is not fit for purpose and I’m paying insurance to receive nothing but stress and unnecessary expense. Today I’ve been on the phone 3hours with this company trying to resolve this issue. I keep getting put on hold and cut off. Very poor customer service and I’m still without a fridge several weeks later. Worst company I’ve ever had to deal with. James from D&G said my appliance should be replaced now and gave me a number to call. To which D&G said he had given me untruthful information. All I want is a fridge /freezer that works, instead of been passed around and lied to by this company.

Awful Livechat. Asked for loads of details, after a long delay asked for time to investigate then instantly disconnected

Very difficult to get hold of anyone when things go wrong.
Paid for new washing machine to be delivered and fitted by whirlpool but still had kitchen floor flooded when we first used it.

I have a confirmed appointment for today however portal has a date change that I wasn't made aware of. I have spent hours on the phone and chat and got nowhere other than speaking with bots that cannot help. Getting hold of service department to speak with someone appears to be Impossible. I also had this problem when booking made. I am a vulnerable person without a working cooker and now being told my appointment has been delayed for a further 2 weeks. Payment for this service was taken from my bank account on same as booking day. I even can't find an email address to send a complaint to. Service is completely unacceptable.

Absolutely terrible I’m paying for insurance yet unable to book a repair I’m now left without a washing machine

The form to request an engineer online is heavily promoted but the support is not there if something goes wrong an an unexplained "error"results in a lack of response either from the chat bot or the telephone system

I wanted to find out the cost of call out and labour charges, it took three departments, the giving out of my details twice, a long wait in queue, lots of time and a hard sell at the end, I had to say thank you three times before I felt able to end the call, I found the whole experience stressful

The only thing more unreliable than their machines is the repair service.

Nine days before an engineer can come and look at my leaking washing machine, I booked it online because nobody ever answers the phone, then online they asked me what part of the machine was leaking, how do I know I’m not an engineer, rubbish service I an cancelling my policies with them

Rubbish, rubbish, rubbish! Engineer rude and useless unable to speak to anyone, no help from the agents linked to the chat box. RUBBISH!

Slow, uncaring, scarce information. Unhelpful. Disrespectful. Wasted my time. "CHARLOTTE" had come back from lunch fed & rested but not willing to answer my queries with any sense of urgency.
Waste of time.

I only wanted to cancel an appointment.

Received a faulty freezer, engineer visit to confirm faulty, I received a report confirming the fault, now I am being told because I didn’t show the engineer the proof of purchase (email invoice from appliances direct) whilst he was at my property, although he told me that I can email proof of purchase to hotpoint/whirlpool to enable a replacement freezer to be sent, customer service are now telling me that another engineer has to visit and confirm the faulty freezer again, although I have the original report confirming the faulty freezer and confirmation that the proof of purchase has been received, I have never experienced such a waste of time customer service experience.
It seems that each department will not and can not seem to work together, only for each department seeming to blame each other.
This has put me off purchasing hotpoint/whirlpool products ever again,

My cooker is less than a year old (purchased around September/ October 2023) ive had to have two repairs since then due to manufacturing deficits (cooker lid falling down and making clicking noises/not staying up) i have been burnt twice whilst cooking due to this! Last repair on the lid was December, i now have the same problem which was reported at the start of march. Since then two engineers visits have been booked in to repair and on the morning it had been called via text! No phone call just booked back in for another date without confirming with me. Guaranteed they will then cancel this appointment without notice again!