Whirlpool Danmark Reviews 1,661

Contacted to discuss problem with my washing machine. Booked engineer who said he turns up and no one in. 90 year old mum was in but there was no bell or knock to let her know he was here. Trying to contact someone to discuss issue a nightmare. Will no be buying another appliance from them again

Partner got text messages advising appt for 5th April cancelled with less than 24hrs notice and after being messed about, finally found out that Hotpoint rebooked for 12th April. Now considering that my partner has waited a week already, it is a joke! Then trying to actually speak with a human is non existent, and your chat service is pitiful and not fit for purpose. Customer Services, hey Hotpoint do you know what that is?????????????

Can’t get through on the phone half the time. 5 visits down now (3 repairs) and machine still leaking. Now they want a “confirmation visit” despite the same engineers coming each time claiming to know what’s wrong and hardly doing an inspection but just replacing parts at will.

Zero communication, except order acknowledgement. I would not recommend ordering any parts from Hotpoint directly as they do provide updates on shipping or ETA, and trying to get through to a digital system or person to get an update is near impossible. Extremely disappointing for what is supposed to be a market leading brand.

Very poor service, no calls being taken at 10.10am therefore you have to revert to the chat which starts with a robot asking you questions before you get to speak to a caller. Couldn't find my policy and were not willing to look advised to go back to policy provider - more interest in finding out if you have all your appliances covered (looking for business - I am not surprised)

Awful telephone and online help service. Two faulty tumble dryers. First one failed within a month, 2nd one non functional after 60 days.
Currently we have no tumble dryer and cannot get through to anyone to assist.
Hotpoint - never again

Was sent a time slot and the ability to 'manage my booking'. I wanted to change the time so i clicked the link. But kept getting the whirring circle of doom and no alternative time slots avaialble. I then tried online chat and that wasnt working. So i then rang the number supplied to make changes. After listening to 2 mins of recorded questions when i selected '2' to talk to someone when prompted it then cut off the call. So all 3 options to change didnt work. So i guess the engineer will turn up and i wont be in. Sorry Mr or Mrs Engineer...I tried

"Chat Bot" doesn't recognise the correct information when you give it to it and doesn't have the capability to refer you to a human when it can't deal with the problem and then cuts you off. So pretty useless.

They can answer the phone! After waiting 15 minutes I got a voice. Once I said what I'd rung for no-one spoke again despite my calling out. 3 minutes later I was cut off. Ridiculous and frustrating! No care for the customer at all. I could here everything going on in the background but no-one continued with me!

Please can you just Answer the Phone

dont go near them. It is a service in name only, the engineers never turn up

No one answer phone calls, no one answer web chat, can not report fault online. will take you to different page when you try to report online.
Horrible customer service

I found them helpful when trying to book a repair even when I lost my temper,for which I apologised eventually.

Stop using this system you have in place and deal with customers personally. Life is to short to spend on your system utility useless.

On line booking didn't work, went to online chat and advisor just ended conversation without confirming with me. Didn't even try to resolve the issue of booking a call out.... Very poor customer service..

Very knowledgeable advisor who put me at ease, so great to be able to speak with someone and use of video on phone very good, and all on a bank holiday too!

Useless. I have paid them 2016.00 pounds in total maybe more. They cancelled the engineer wait of 5 days as be was sick, told me I have to wait a further 10 days for an engineer. Call advisor also cut me off and the agents are very very rude. Don't bother wasting your money

What a waste of time.
Third day in a row trying to arrange a repair for a 3 month old tumble dryer that chews everything up.

Went to the chat to request product support only to be told to consult my manual which doesn't support my query. Very unhelpful advisor, rude and disconnected without even asking if there was anything else or even giving me chance to respond

Member of staff was lacking knowledge. She insists that I must have Parking right outside of my property otherwise the engineer will not visit.

This is completely unreasonable as millions of people live in terraced housing with no off road parking - this is the first time I've heard of such a requirement.

Also I asked her who regulates their firm and she didn't know and referred me to their website...