Whirlpool Danmark Reviews 1,661

Hotpoint. They are absolutely joke. 7 times did not turn up to fix washing dryer machine. It is now more than a month every day contacting them and not getting anywhere. Feel frustrated. There is no one to talk, them "girls" talk like robots, actually they are reading written text, transferring one person to another. No solution, not taking washing machine back, no fixing, no replacing. THEY ARE F->G SCAMMERS. AVOID AVOID AVOID

Engineer called extremely late claimed that my fridge would start working in 2 hours time ??? Nonsense which of course it didn't this is Thursday I'm now left until Tuesday extremely poor service never again

This company are the worst for customer service and their appliances are exceptionally poor quality, the engineers don't turn up for your repair appointments. My appliance is almost 10 months old and has been faulty from about 5 months and all they do is fob you off. You cannot get through on the phone to speak with an actual person - avoid buying from Hotpoint/Whirlpool spend your money elsewhere.

Hotpoint service is abysmal. Don't buy their products.

If I could give 0 stars I would
Wait for ever to get through to get cut off they call again to be told they are busy and hang up
Don't come when they say
Awful experience

Unable to navigate options saying press 2 for 2 different options ended up going round in circles absolutely useless. Complete mess up from start to finish . I wonder if it's made difficult on purpose. First no engineer turned up yesterday. Then i re book, today you send me an email telling me your coming yesterday .. what a farce ..

Chatbots just can't deal with problems when you really need to speak to someone. Get rid of them.

Ordered a part, a similar but different part arrived. Was dealt with by a chatbot for 10 minutes. Human interaction was about the same - and after telling me that they had sent the correct part they were clearly so bored or offended by me telling them that I had the two parts side by side and they were NOT the same - they ‘concluded’ the chat - didn’t even say goodbye.

Customer service was rude and very patronising

No one turned up to my appointment, never got a call to explain why, 45 mins on hold on phone and gave up. Spoke to the computer and got the usual excuse that the engineers van broke down.

An engineer came and looked at our oven 7 DAYS AGO and said new parts were needed & ordered them.Should have been repaired today but nobody has been so rang Whirlpool to be told due to missing parts in the order it will be another 9 DAYS before repair.That will be 16 DAYS with no oven & we are two struggling pensioners and can’t afford to eat out

Customer service is just interested in selling you repair. At huge call out charge. Referred me from Pontius to Pilate... Took hours to get digital help and finally a referral to Claims Department.
Didn't listen to problem with appliances and damage through water leaking that occurred in kitchen cabinet below oven

I was scammed by the engineer and I am down £40. My complaint has not been resolved and it is extremely difficult to find someone to speak to. Calls are not answered and messages are not responded to. I do NOT recommend

Could not amend my problem online after going around in circles, and when I decided to contact customer service was given 3 options to choose from, but each option cuts you off with a goodbye. Shocking customer service

On line booking system refers you to book by phone. Phone line refers you on line. Online site doesn't exist!! You've lost your place in the queue so start again! Then…..2 week wait for an engineer?!

Agent trying to deal with too many complaints at same time

If i could have put 0 i would have. Booked a repair appointment for a Saturday which is the third appointment for the same repair. Whirlpool cancelled it on the day without informing me, no notification via enail text or call. Now i have to wait another 12 days before they come out.
I pay for a repair service on my washer dryer and don't expect to wait for repair when i booked one in.
You can't get through to anyone on the phone, you select speak to an advisor and it says goodbye and cuts you off.
Once i get this sorted i will be leaving my cover and going elsewhere as Whirlpool are rubbish and if they are the only ones to come out to repair, I'd rather go elsewhere.

The company could improve by sending an engineer that can make the repair. Had and still have a fault with a GAS Hob, engineer they sent was not gas trained despite me sending an email and having a conversation with a member of the booking team to restate it was a GAS hob. This is one of the hardest companies I have delt with in trying to make contact with. Their system needs to be looked at as to actually get a chance to speak to someone is hit and miss. Several time you get to the point where they say there is no one avail to make the booking. Absolutely pathetic.

I telephoned Smartcare. Ages waiting to get through then cut off, tried chatbot, but after I spent ages typing all the information asked for, they terminated their end, no explanation. No resolution, I still have a broken washing machine, no contact with D&G Smartcare, and a massive pile of washing. We are disabled and on the vulnerability register and priority services register, but still they don't want to help me.

Could not cancel repair online, the button would not do anything. Live chat told me couldn’t find my account despite me using the same details I’d use to find the account online. Called the helpline, on the phone for 5 minutes pressing various options until I get to press 3 if you still need to speak to an agent. Did this and it said ‘thanks for calling whirlpool goodbye’ and cut me off!! Very frustrating and a waste of engineers time when he turns up and I don’t need him