Whirlpool Danmark Reviews 1,661

Kyle engineer said is been to my property today I received a msg saying is been I wasn't in ive been waiting for repair over a wk I reported this issue with my washer I havnt moved of the sofa apart from toilet,also I've got an intercom to get into my building and that never went off.

A tumble dryer bought for well over £400 just 18 months ago is broken. There's no help available to diagnose or resolve the fault, all they want to do is book an expensive engineers visit or sell an even more expensive warranty "deal" I really don't know how they get away with selling junk like they do

We are trying to speak to a person as my mother in law doesn't have a email account and we can't get to speak to anyone, we have even emailed using someone else's account and they haven't had a respnce.

This company can improve its service by not terminating the chat before the issue was resolved. I think it was incredibly rude to disconnect the call in the middle of a so called chat. This is very very bad customer service !!!!!!!!!!

Terrible experience using the chat service. I had to repeat a lot of information, the advisor was quite short and not particularly friendly. She was asking for my contact details which I was providing, name, address, email etc. I hadn’t yet provided my mobile number so she had prompted ‘what is the mobile number?’ I hadn’t responded immediately and she closed the chat after 2 minutes. I’d already been on for 10 mins at this point. Incredibly frustrating and a total waste of time.

Horrendous customer services, complete lack of awareness an disinterested in my issue. 9 days to have an engineer to attend to fix a washing machine which is less than six months old. Do not buy additional warranty products, they are not worth the paper they are written on.

After service is bad via D & G for repairing a Liebherr freezer. Whirlpool says their supplier don't have it in stock , but when I spoke to Liebherr UK, they say they have them in stock and can do next day delivery.

Get humans to work with you

Advisor not listening & obviously not interested in the call

I have tried for 3 days to call whirlpool to reschedule an appointment but just no answer

It was whirlpool and hotpoint uk, not dk.
Dreadful. I have a fridge in Dublin needs fixing,and Whirlpool and Hotpoint numbers in Ireland go directly to the company in UK, who can't do anything. They gave me a different number to try, but exactly the same thing happened: back to UK who can't help me. Circular bull!

The agent was very helpful and explained everything to me clearly and arranged my repair date quickly.

I need to discuss a problem with an engineer re a dishwasher purchased on 16 January 2024. H21HD56UK is an intergrated unit. I installed the machine, fitted the door front, but it hangs down approx 10cm and hits the bottom of the dishwasher. Consequently, this means that the door does not lay flat and the bottom tray will not pull out or slide back in without the wheels coming off the rails. I explained this to Customer Services. An engineer came to look at the machine but could not fix the problem and suggested that the door be routed out thickness of door 2cm routed out 1cm -1cm deep but it did not solve the problem this is a design fault which hotpoint are aware of -see reviewers

Appointment booked engineer who cancelled last minute saying part had not been ordered! The fault code was given at time of booking! Unable to actually speak to anyone and virtual chats ended before finalised. No phone call back despite having information on account! Very disappointing and extremely frustrating!

Changed repair appointment to prior day without consultation which wasn’t convenient and then tried to book original repair date which online showed fully booked! Only option was to take a later date .
Tried calling to speak to an agent and after going through several options got an automated voice saying “ thanks for calling and Goodbye” :-(

These people are a bit of a joke.
Scheduled a repair to a washing machine on 28Feb24 and after 3 visits at least a week apart, the machine is still not-working. Each engineer just seems to order a single random part after mid-diagnosing the problem only for the subsequent engineer to arrive with it and proclaim that that was not the problem part. On the 3rd visit the engineer left without clearing up a huge puddle which then leaked through the floor and through the ceiling below, setting off the smoke detector which had to be disabled.
Their automated telephone service just dumps you out of the (long winded process) when you press the option to speak to someone. They also cancel appointments on the day of the appointment itself after you’ve moved your work commitments around to be in and then rebook it for a week’s time without discussion.
I would avoid Whirlpool and Hotpoint altogether because the aftercare service is appalling.
I have told them to take it back to their workshop and return it when it’s fixed but they refuse to do so. I have told them to order more than just one part to lower the risk of turning up with the wrong one, but again they refuse. They seem to think that they know their business better than I do, but 3 visits and water damage with no progress would suggest otherwise.

I have been insured with Domestic and general for over a year now and I used to receive amazing service. However currently I want to cancel it as the waiting time is huge. The online service is down so I can’t even book online. It’s hard to get through to somebody, I also had some engineer come and visit me last week who didn’t have the part I needed so I had to go and get the part myself and fix it. This is not what I pay my insurance for. I am just so upset with this experience.

Terrible customer service trying to book a repair

Terrible do not have an option to speak to someone

Purchased a Dishwasher Model WIO3033DEL UK in 2019 as it came with ‘protection against product failure’ for 5 years.
It broke down repeatedly in 2019 with 6 repair visits.
In February 2020 Whirlpool provided a new machine. It has now (March 2024) developed the same fault as the original machine. It’s just over 4 years old but they say that the replacement machine does not benefit from ‘protection against product failure’ for 5 years.
Was passed around 4 different advisors - only one tried to understand. All said I was talking to the wrong person and transferred me to another team. Final person claimed they were only a switchboard operator but despite that tried to argue that Whirlpool only provide 2 year protection against failure and I couldn’t possibly have a letter from Whirlpool that states 5 years. I must be wrong and be mixed up with the 10year parts guarantee. I asked for an email address to send a copy of my Whirlpool documents but he said he didn’t know and I should check online.
Shambles.