Whirlpool Danmark Reviews 1,661

Engineer booked twice failed to attend with me resulting loss of 2 days earnings, over 2 weeks still no tumble dryer repaired , customer service awful, on the 2 visit called within 1/2 before time given expired after 45 minutes on phone to be told one of the parts hasn’t arrived if I waited like the previous week to be told on a live chat over 4 hours your engineer is come to you next this was 6pm , totally needs to managed properly clearly haven’t got clue treating customers like this 😡

Automated phone service cuts you off when you select the option to speak with an advisor.

Awful customer service. Selling products with known faults but yet refusing to let customers return as engineer unable to fix (no fault but known product problem). Customer service man rude and argumentative.

Great to know wasy to book repair with helpful and freindly advisors

The company are nothing short of amazing in the help they gave me. I was being scammed or ate.mpted to be scammed by a company who claimed to be offering insurance cover and claiming to working on behalf of Hotpoint telling me my warranty was about to expire. When in fact it had already expired 2 years ago!

Absolutely disgusting service yet again. A repeat of December when my tumble dryer broke down. I have taken the day off work and no engineer has arrived yet again. I have been without a working washing machine for a week now and have 5 children, thanks for nothing ! After 3 attempts of the call being disconnected after selecting option 3 to speak to an advisor I guess I will have to just keep on trying, I mean it's not like I have anything better to do with my time. Wish me luck in getting my machine fixed at some point this year !

Useless! I received my text for the 3 hour delivery window at 5:23pm, with a link to call them to change the window or a link to do it online. The helpline closes at 5pm… The online portal doesn’t allow you to change delivery. The address they’d entered was incorrect and you can’t change that either. When you call the helpline when they are open to change delivery, it tells you you can’t change delivery on that line for deliveries today or tomorrow. It’s wasted 2 hours of my time so far and I still don’t have a rearranged delivery! Am I missing something, or is this misleading and corporate arrogance and irresponsibility?

Absolutely terrible contact systems for customers. Phone call dies when try to speak to an agent. Chat session takes forever to get nowhere. Plethora of no reply texts about a repair. A bar code scanning link that fails to scan. A sub contracted insurance based repair system that is very expensive. All in all, a misery to deal with.

Arranged appointment failed to turn up after waiting in ,rang customer service who said another engineer was being sent only to find out that they have re Arranged the appointment for 6 days later,the word cowboys come to mind

In January I bought a new tumble dryer
I used it only three times and it broke.
I called the whirlpool customer service on the 27/2/24 and I was able to book a repair for the following week. The repair was scheduled for today 6/3/24 so I took a day off at work to attend the engineer but just a couple of hours before the appointment I received a text message saying “Sorry your engineer is no longer available for your visit. The next available date will be sent to you ASAP or please reschedule via this link “abcg…..”
the link attached didn’t work so I tried to contact the customer service.
After quite a while I was able to speak to someone on the phone but the operator didn’t know what to answer to my queries she didn’t have much knowledge so I asked to speak to a manager or someone in charge she told me that the manager doesn’t deal with complaints and I had to follow the complaint process so she sent me an email containing links to follow to be able to make a complaint, the link is a live chat. I started a conversation on the live chat were I had to explain my reasons again and I was told that to be able to make a complaint I had to send a written letter to an address or I could call a phone number, I chose to call them and after several options when a chose to speak to someone they hanged up, I tried three times but they hanged up. The only option the offered was to reschedule the appointment in a week time. Two weeks waiting (15 days) for a repair but they could cancel it any time without consequence for them although people lose time and day work

Ordered a new fridge freezer directly from Hotpoint. It was damaged by the delivery drivers on installation, a scratch & dent on the front door. Upon complaining we were told a replacement could take upto 14 working days to arrive, but we were not allowed to use the damaged new one! If we did we would have to keep the damaged appliance. As our old one was also damaged on removal we could no longer use that either. So we have lots of spoiled food and no fridge freezer for 14 days and no way to store food to feed our family. It also means another days holiday from work for another delivery. I’m so angry at the terrible service I have received, and would not recommend this brand to anyone.

It took over 3 telephone calls to get through to yourselves. I suggest you increase your telephone operators. Once I got through everything was handled quickly and efficiently.

I'm insured with D&G and whirlpool do repairs apparently. We've had a broken washing machine for nearly 2 weeks .They won't do Sat morning so had to book day off from work unpaid leave or use my holiday. Just got a message engineer cancelled they want to come next Tuesday so want me to book another day off. Omg it would be cheaper to buy a machine. I want all my money bk you are taking my cash and not giving a service that was promised when sold to me

Zero stars the above should be.Everything went wrong this time. I have an insurance through D&G. Tried to book a service call. First I was told there was an hour waiting time then after a rambling message I was told they couldn’t take service calls ATM.
After pressing various options I was sent a link but although it accepted dishwasher it would not accept Hotpoint as the make!!! I then opened an online account but although I have three appliances on the policy only the washing machine was accessible, but it was the dishwasher that needed repairing.
Finally I managed to get a service call by phoning back and pressing the ‘think in of leaving button’ So Whirlpool ditch these D&G cowboys and get yourselves a new insurance/service partner because if this review was about the performance of my three Whirlpool group appliances it would be 5 stars.

Shatshow of a company. No support. No one to call. Phone numbers don't work. Appliances are crap. Aftersales non existent. More interested in social media management. Piece of crap company. Products inferior. No parts to fix them. Make appointments then either don't turn up or cancel on the day.

I recently experienced a concerning lack of professionalism and reliability from a Hotpoint engineer, scheduled through my Domestic and General policy for a dishwasher repair. Despite receiving confirmation for a visit on the 4th of March between 10:00 AM and 1:00 PM, and a message from the engineer, Martin, claiming his imminent arrival, the service fell through entirely. Martin did not attempt to knock or use the doorbell, despite claiming my absence in a follow-up text. This claim was easily refutable, as I work from home with a clear view of my front entrance, further supported by my untriggered Ring doorbell.

This incident isn’t isolated but a repeat of past disappointments with Hotpoint's service, reflecting a systemic issue rather than a one-off lapse. The lack of empathy and assistance from Hotpoint's support only compounded the frustration, leading to another 5-day wait for service rescheduling.

The impact of this service failure extends beyond the inconvenience of a delayed repair; it disrupts my work-from-home schedule and shakes my confidence in Hotpoint’s reliability and accountability. It's disheartening to witness a disregard for customer time and trust, especially under a policy meant to assure quality service. I had hoped for a resolution that matched the seriousness of the repeated failures, but instead, I am left to manage the repercussions of their service shortcomings.

I urge Hotpoint and Domestic and General to reassess their service protocols and communication practices to uphold their commitments to customers. Reliability and clear, honest communication are foundational to customer trust — areas where there is evident need for improvement based on my experience.

Given 6 hour window for repair. Received a text saying engineer would be there in 10 minutes when I was out walking the dog. Ran home, got there just in time but he had been and gone. The text was from an automated number so I couldn't respond. Phoned whirlpool directly and took 6 minutes to get through but then the system cut me off and I need to reschedule, so another week with a broken appliance. Awful service, and unfortunately not the first time

Bought this ovan new on the 26/02/24 and it was delivered on the 28/02/24 the ovan will not make the temperature on the settings. An engineer was booked for 04/03/24 from 7.15 to 10.45 at 9.01 I got a text to say the engineer had been and I was not at home. I had got up at 6.00am and he never came to my address, so I phoned Hotpoint and was told he could not find the house which is rubbish as it’s easy then went on to tell me that the thermostat settings on the ovan can vary and if they are lower just turn the ovan up a bit. If I had known this i would never have bought this and to be honest I think it’s dangerous

D&G UK who I have an extended warranty contract with for my WPAMW820IX combi oven/micro Whirlpool are very responsive. However, they are unable to forward a call to the Irish entity.

I was provided with the telephone number to connect myself with Hotpoint Services but nobody answers the telephone. I was left waiting on 3 separate occasions for over 40 mins each time but alas no call ☹.

I tried D&G UK again and they suggested I try the chat for Hotpoint Services. It took 46 mins to eventually book a repair. This is an abysmal service.

Poor experience. Tried to arrange a repair time and when that could not be accommodated, I couldn’t cancel.
Spent a couple of hours trying to do this

No help given on the phone