Always recommed to use Whiteaway if purchasing white home appliances. Good service. Nice discounts . Worthy and reliable delivery prices compared to others. We paid only 249kr to have our appliance de... See more
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See what reviewers are saying
The fridge we ordered was delayed/unavailable due to "Suez Canal transport issues". Whiteaway's CS recommendation was a better model they had in stock - discounted to more or less the same price. Gre... See more
Company replied
Bought a fridge on sale online with a slightly delayed delivery date. On the delivery date, we were notified, that the fridge had been damaged and therefore could not be delivered. I was called by Whi... See more
Company replied
I ordered a washing machine and dishwasher, both with installation and delivery to Copenhagen area. I am so happy with the service, super quick in replying over the phone, so helpful. Two guys came an... See more
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Company details
Written by the company
Hos whiteaway finder du et stort udvalg af kvalitetshvidevarer, støvsugere og andre husholdningsapparater – og det hele til særdeles konkurrencedygtige priser. Vi giver dig muligheden for at gøre det rigtige køb i dit eget tempo, og skulle du undervejs få brug for hjælp, sidder vores kompetente hvidevareeksperter klar på både telefon, e-mail og chat.
Velkommen hos whiteaway
Written by the company
- 365 dages retur
- Når du handler hos whiteaway, har du 365 dages returret, hvor du kan meddele os, at du fortryder købet og derpå returnere varen til os. Du behøver altså ikke at give besked inden for en bestemt tidsramme. Dette gælder for nye og ubrugte varer i originalemballage. Læs mere i vores vilkår
- Prismatch
- Vi matcher prisen på alle danske webshops, inklusiv vores egen, hvis betingelserne i vores vilkår er opfyldt.
- Whiteaway Support
- whiteaway er Danmarks førende online forhandler af hvidevarer til fantastiske priser. Vi lægger vægt på brugervenlighed og et højt serviceniveau, og det er vigtigt for os, at dit køb bliver en god oplevelse. Derfor er du altid velkommen til at kontakte vores dygtige hvidevareentusiaster. Vi sidder klar til at besvare alle dine spørgsmål enten via telefon, e-mail eller chat.
Du kan kontakte os mandag-fredag mellem 08:00 - 21:00 og lørdag-søndag mellem 09:00 - 19:00. Undtagen helligdage.
Læs mere om whiteaways vilkår her.
https://www.whiteaway.com/ydelser/
https://www.whiteaway.com/prisgaranti/
https://www.whiteaway.com/returret/
https://www.whiteaway.com/terms#/
Contact info
Dusager 12, 8200, Aarhus N, Denmark
- 70702929
- info@whiteaway.com
- www.whiteaway.com
4.2
Great
22K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On time what described at the best price
December 7, 2017
Unprompted review
Very fast
Ordered my product and it came within 24 hours. Very happy with delivery speed.
December 1, 2017
Unprompted review
Unreasonable and rude conduct
For the delivery of a small fridge, WhiteAway informed us in writing that it would be delivered at 11 am +/-, and in the order confirmation that the transporter would call 30 min before arrival. The transporter called 16 min. before arrival and arrived at 10:03 am. when nobody was there to receive the goods. That would have been ok if WhiteAway then just could deliver another day - which they actually could - but only if you paid additionally 295 DKK for this. WhiteAway's service staff member, in a rude and also unreasonable way, totally rejected to deliver the goods at another time, unless we paid the 295 DKK. She didn't agree that WhiteAway hadn't lived up to what it had written to us - and she didn't treat us as a decent customer, who has used WhiteAway many times before, and also recommended WhiteAway to friends and business partners. This is bad service and we doubt that WhiteAway pays in on such behavior.
September 27, 2017
Unprompted review
Reply from whiteaway
Hej Claus
Tak for din anmeldelse her på Trustpilot.
Jeg har fulgt lidt op på sagen og kan se, at du har været i dialog med os på leveringsdagen. Vi informerede dig om at leveringen havde en estimeret ankomst kl. 11.00. Og selvom vi ringede 20 minutter før ankomst, gjorde I min kollega opmærksom på, at I ikke havde mulighed for at være der inden for 30 minutter alligevel.
Derfor opkræver vi 295,- for en forgæves levering. Brug eventuelt funktionerne `Stil ved´ eller tilkøb et smallere tidsrum, hvis vi skal undgå situationer som denne i fremtiden.
Hav en god dag og en god weekend.
Med venlig hilsen
Jacob Jensen
WhiteAway.com
Super service
Super service. God pris og levering dag til dag. Kan absolut anbefales.
September 14, 2017
Unprompted review
Fantastisk hurtig levering og god …
Fantastisk hurtig levering og god service
September 14, 2017
Unprompted review
Not keeping their promise with delivery time / Rude and irresponsible customer service
Not keeping their promise: I submitted a purchase order which was supposed to be delivered in up to 4 working days. After 8 working days, when I followed up, they offered a cheap re-placement which they had in stock, but at the same price of my initial order. When I asked for a similar product which was in stock, they charged me 30% more. My initial order was KGE36BI40 from Bosch, and what I got at the end was KG36EBI40 from Siemens.
Irresponsible and rude customer service: wrote to them on a Tuesday afternoon complaining about overcharging me after a forced change of order. On Wednesday morning NEXT week, after sending a reminder, I received a totally irrelevant reply plus a rude comment accusing me of impatience and expecting their reply within hours. At the end, my complaint was turned down by saying that I have a wrong “vision” and “have no case” there.
August 16, 2017
Unprompted review
Reply from whiteaway
Dear Sam
Thank you for your review.
First of all I will let you know that we take your review seriously, why I will investigate whether our customer service have maked a mistake regarding your order.
We apologize for the bad experience, and hope you will give us another chance to show that we are a serious company.
Best regards,
Mathias, WhiteAway
Super god service og hurtig levering
August 8, 2017
Unprompted review
Super service og hurtig levering og god …
Super service og hurtig levering og god kundeservice
August 5, 2017
Unprompted review
Reply from whiteaway
Kære Kim.
Mange tak for din fine anmeldelse her på Trustpilot.
Vi er meget glade for, at du var tilfreds med serviceniveauet.
De bedste hilsner
Jacob, WhiteAway
God service og ekstrem hurtig levering
July 31, 2017
Unprompted review
Reply from whiteaway
Kære Brian.
Mange tak for din fine anmeldelse her på Trustpilot.
Vi er meget glade for, at din oplevelse levede op til forventningerne.
De bedste hilsner
Jacob, WhiteAway
Reply from whiteaway
Kære Shahla,
Tusind tak for din anmeldelse her på Trustpilot.
Vi er glade for at høre, at du har fået hurtig levering af dit nyindkøbte produkt. Dertil er det jo også ekstra fedt, at du har fundet produktet til en god pris.
Vi håber du bliver glad for produktet.
De bedste hilsner
Mathias, WhiteAway
Super hurtig levering og god service 😊
July 7, 2017
Unprompted review
Reply from whiteaway
Kære Cathrine,
Tusind tak for din fine anmeldelse her på Trustpilot.
Dejligt at høre, at du føler du har fået en god service, samt en hurtig levering af dit nyindkøbte produkt.
Vi håber du er blevet glad for produktet, og at du bliver ved med at være det lang tid ud i fremtiden.
De bedste hilsner
Mathias, WhiteAway
det er en fed netside,at handle på og …
det er en fed netside,at handle på og hurtig levering. rigtig god
kundeservice. kan varmt anbefales :-).
mvh Frank
June 29, 2017
Unprompted review
Reply from whiteaway
Kære Frank,
Først og fremmest vil vi gerne takke dig mange gange for dine anbefalinger - det betyder rigtig meget for os.
Dejligt at få ros for vores netside - vi er efterhånden selv ret stolte af den.
Vi håber du bliver glad for dit nyindkøbte produkt, og at det lever op til dine forventninger.
De bedste hilsner
Mathias, WhiteAway
Absolutely flawless order & delivery
Best online price, and nextday delivery without fuss. Got the expected product at the set time, and the discount was subtracted as promised.
June 22, 2017
Unprompted review
Reply from whiteaway
Kære Christian,
Tusind tak for din anmeldelse.
Vi er glade for at høre, at du har været tilfreds med at handle ved os.
Vi håber du bliver glad for dit nyindkøbte produkt, og at det vil leve op til dine fremtidige forventinger.
De bedste hilsner
Mathias, WhiteAway
Super god service!
June 16, 2017
Unprompted review
Reply from whiteaway
Kære Shervin,
Tusind tak for din anmeldelse.
Dejligt at høre, at du føler du har fået en god service, når du har handle ved os.
Vi håber du bliver glad for dit nyindkøbte produkt.
De bedste hilsner
Mathias, WhiteAway
Excellent speedy service
June 15, 2017
Unprompted review
Reply from whiteaway
Dear Vadym ,
Thank you so much for your review here on Trustpilot.
We are glad to hear that you have been satisfied dealing with us.
We hope that your new product will reach your expectations.
Best regards,
Mathias, WhiteAway
Reply from whiteaway
Kære Jose,
Tusind tak for din anmeldelse her på Trustpilot.
Vi er meget glade for at høre, at du har været tilfreds med at handle ved os, og håber dermed, at du bliver glad for dit nyindkøbte produkt.
De bedste hilsner
Mathias, WhiteAway
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