Whitebox Europe Limited 

White Box ,like many other retailers had a Hotpoint item on their site that I wanted to buy . I was able to place the order but about 24 hours I had an email from Whitebox explaining the item was not currently available .
Here is their wording .Although I was disappointed the item was out of stock I was impressed with their letter offering alternatives and an apology and I would buy from them again .. they wrote
"We cannot apologise enough for this information; we are reliant on the manufacturer’s stock and production schedules and, if they have unforeseen delays, occasionally a date slips; it is not usually by this much and we are still hoping they can recover time, but we can only advise you as and when we learn more.
We certainly do not wish to let customers down and we do not want to lose your order, but we understand if you need ‘re-think’ your order with us.
If you wish to cancel or look at an alternative, please do come back to us. You can reach us by phone (9-5.30 weekdays) or email us anytime. You may well have seen on the website but we don’t take payment, just a pre-authorisation for funds, until delivery is made.
Again, please accept our sincere apologies for the delay."

Delivered on time as promised. Helpful delivery men. Good all round
Admin . Will use company again

Order delivered as requested and on time. Very happy.

Thank you for good price and good delivery service.say no more!!

First time we have used whitebox & will recommend to all my friends. From start to finish, a very professional service. Well done

Trusted company & fast delivery.

easy to buy, good price, on time and generally helpful

Quick and easy to order and delivery was perfect

I purchased a Hotpoint oven. After placing the order, apart from a confirmation email all communication was from Hotpoint regarding delivery, which was on time ands within a reasonable time of order placement. Thru reason for choosing Whitebox was they were the lowest price for the chosen oven, so good price and smooth transaction.

Arrived on time as advised. Fast and correct customer service. Goods shipped directly from manufacturer.

We were looking for a frost free freezer to use in our garage as a spare. We decided on a Hotpoint FZA36G model as we have always been satisfied with any Hotpoint product we've had. After a lot of online research, we found that Whitebox was offering the model at the best price and ordered it from them. They delivered it within 48 hours, in perfect condition, giving us a 3 hour time slot in which to expect it. The delivery driver was courteous and efficient, removing the packaging and taking it away with him. He also advised me to leave the freezer to settle for a few hours before plugging it in and gave me advice on registering the product for the 10 year parts guarantee. We wouldn't hesitate to use Whitebox again and to recommend them to family and friends.

What you expect from AO.com.

Excellent service,great including delivery in price, brilliant after-care,kept us informed at each stage so we knew timeframes so no surprises. Great to have the option of extending the guarantee later on & not immediately.Well done Whitebox 2nd opportunity to use u,no doubt there'll be more.Why can't every company b a Whitebox?!!

This hood looks nice and at the price I paid it was what I was looking for,delivery time is quick,but packaging could be better,mine was damaged during transit and not noticed by the people that took delivery from the courier.The hood is inside a plastic bag which is inside a cardboard box,no protection for transporting,bubble wrap or similar would have been more appropriate,other than going through a return process I've managed to straighten out the casing myself,i would definitely suggest a more thorough check when receiving delivery.

very good service

Excellent service. Quality item. Delivered within 2 days where every major high street company couldn't deliver a similar item sooner than a week. Price couldn't be beaten and I tried everywhere possible to buy from a local independent company. Will be using whitebox a lot more in the future. Very impressed ☺

Our new fridge-freezer was ordered on a bank holiday weekend but still arrived by the estimated date of the following Wednesday. Communication about the delivery from both Whitebox and the delivery company was excellent.

Brilliant..ever thing arrived on time. No hassle.

The product I ordered was shown to be in stock and available for prompt delivery. A few hours after placing the order and making payment I received an email saying product was out of stock and unknown availability but probably in about 10 days. About a week later I got notified of delivery about 5 days further on. Received appliance on the day, installed it and the oven glass broke with heat 3 days later. No help from Whitebox who referred me to Hotpoint. Half an hour on phone to Hotpoint and an engineer can only come out 1 week later. Not what I call service by either company. AO.com are far better

A trustworthy honest company. When there was a delay in shipping of the product from the manufacturer, white box were honest and advised correctly of delivery times and offered the opportunity to cancel the order. No money was debited from my account until delivery had been arranged. Great communication throughout. Would recommend this company.