Whitebox Europe Limited 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Price good, really efficient sales team. Text when they said they would and delivered within the time they stated. They kept us fully informed of the imminent delivery. Delivery man very pleasant a... See more

Rated 5 out of 5 stars

Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesit... See more

Rated 5 out of 5 stars

Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follo... See more

Rated 1 out of 5 stars

Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearrang... See more

Company replied

Company details


Contact info

People also looked at

All reviews

(1,480)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Estimate date not accurate but refunded quickly

The date shown as an estimate was not the date given once processed but the customer service was polite and helpful and cancelled the order before the money was even taken

March 22, 2016
Unprompted review
Whitebox Europe Limited logo

Reply from Whitebox Europe Limited

Thank you for taking time to write the review. Please accept our apologies for the unexpected delay resulting in your need to cancel. We have no real excuse if this happens, but, if stock doesn't get allocated when an order is placed, we do try and contact customers quickly so customers who are able to wait can continue with their order or, if not, cancel, look for alternatives and so on. I can see we did alert you as soon as we could on receipt of the order and on confirmation of your cancellation we lifted the payment pre-authorisation immediately.

Please accept our apologies once again.

Kelly - Whitebox Europe Limited

Rated 5 out of 5 stars

Excellent

No problems at all.
My microwave was delivered on time and best of all great price!

March 21, 2016
Unprompted review
Rated 5 out of 5 stars

Great service provided.

Not only it was super easy to buy, the customer service was very good too - booking the delivery and with a follow up call too.

March 20, 2016
Unprompted review
Rated 4 out of 5 stars

Good company to buy from

Ordered an integrated dishwasher, chose day of delivery, day before delivery I did not receive text or email giving me a 3 hour delivery slot as promised, called whitebox who apologised and quickly called me back with my time slot, dishwasher arrived within the time slot, would buy from this company again 👍🏼

March 20, 2016
Unprompted review
Rated 5 out of 5 stars

Efficient, professional and very helpful

Delivered when they said they would, collected when they said they would. Contact with me first class would have no hesitation in using this excellent first class company again and will be strongly recommending others to use it.

March 19, 2016
Unprompted review
Rated 4 out of 5 stars

Good all round

Good price and good quick service from Whitebox. Delivery could have been better - we were only given a "between 8.30 a.m. and 6.00 p.m." time slot, which is poor by modern standards, but as the dryer was delivered direct from White Knight, this was down to them, not the fault of Whitebox.

March 15, 2016
Unprompted review
Rated 5 out of 5 stars

First time

Whitebox was the best price on a comparison site for a Hotpoint dishwasher I wanted, plus free delivery. I had to wait 10 days as Indesit / Hotpoint were out of stock. But customer service at Whitebox informed me immediately by email and gave me the option of cancelling if I didn't want to wait. I received courteous email replies whenever I contacted Whitebox and Indesit eventually delivered, using phone and text to arrange the delivery slot. Altogether a positive experience which would encourage me to use Whitebox again.

March 7, 2016
Unprompted review
Rated 5 out of 5 stars

Great products, great prices, great service

Hadn't heard of Whitebox before, but found them when I was looking for a specific washer/dryer. Ended up buying the washer/dryer and a fridge/freezer. The prices were the best I found online, the ordering process was straightforward and delivery was no hassle. I'll definitely be buying from Whitebox again

February 25, 2016
Unprompted review
Rated 5 out of 5 stars

Cheapest for white goods plus the extras

I was looking for a new fridge-freezer and was trawling through various sites. I stumbled across Whitebox and it had the model I was looking for. The item was cheaper and they would take my old one for free (most charged at least £10), free delivery and £1 connection charge. All in all a saving of about £50. Also I will be getting cashback which is another £7.50.
The goods arrived in a few days, the carriers were great as we had a few problems (the old one had to go out the back, through next doors garden then out through the gate, plus the doors had to be removed) but there was no fuss and all rubbish was removed by them. Could not fault anything.
Well worth looking at.

February 18, 2016
Unprompted review
Rated 5 out of 5 stars

Good prices and efficient service.

My dishwasher arrived on time and was a good price. It was replacing another machine that was still installed so I did not need free removal. I have since sold the old one for parts.

February 17, 2016
Unprompted review
Rated 5 out of 5 stars

Hotpoint semi-integrated dishwasher.

Best price and superb communication & help. The telephone was answered very quickly on three occasions by the same person, Kelly.
She pulled strings with the manufacturer and speeded-up the delivery process. I am certainly recommending this company to family & friends and will make sure I use their services for future similar purchases. A+++

February 17, 2016
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look