Whitegates Prenton Reviews 

21
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Purchasing a property for the purpose of renovation and rental, Rebecca at Whitegates worked both on behalf of the seller, and myself as the buyer. Offered her extensive industry experience throughou... See more

Rated 5 out of 5 stars

Just wanted to say a massive thank you to Tracey, Sam and Rebecca at Whitegates Prenton we sold our property in less than a month with them and it couldnt have gone any smoother , such lovely people t... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely say a Big Thank You to Samantha Armstrong at whitegates prenton wirrel, Sam waisted no time at all in finding a tenant for my property, Same day Sam arranged several vi... See more

Company replied

Rated 5 out of 5 stars

I felt I must leave a review, which is unusual for me. All of the staff were most helpful, especially Sam Armstrong. Sam was determined to get me a good tenant for my much loved home and she achieved... See more

Company replied

Company details

  1. Real Estate Agents
  2. also in
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Information provided by various external sources

As the owner and a local landlord myself I have owned and grown this business by word of mouth recommendations over the last 25 years. We are very proud and open about sharing what our clients think of us. My passion is ensuring that we help people with the biggest investment of their lives. We have a local team that know their market and are based in our local offices so that you can contact us through our website or in person whichever you are more comfortable. We understand the stress that can come with moving home and we are very good at minimising that. We don’t insist that clients pay up front as others do, regardless of whether the property sells, because that guarantees we deliver for you. We are here for the long term and know that buying, selling, or renting we want our clients to have full access to us and will then have no hesitation in recommending our personal service and returning to us when they need help in the future.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

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4.6

All reviews

(21)

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Rated 5 out of 5 stars

Rebecca Coughlan

Purchasing a property for the purpose of renovation and rental, Rebecca at Whitegates worked both on behalf of the seller, and myself as the buyer. Offered her extensive industry experience throughout the process, as well as her direct local experience. Rebecca has continued to support my property rental venture long after purchase completion, as the tenancy commences - open to any questions and requests with a prompt and professional manner. I have viewed several properties with Rebecca, it is clear she has a great rapport with both buyer and seller in every instance, and uses her personality to make both parties comfortable and informed. I would highly recommend.

June 15, 2019
Unprompted review
Rated 5 out of 5 stars

Fast and Excellent Service!

Fast and excellent! Really made up with their service. Well communicated and updated and has been done to a very professional standard from the beginning to the end and a special thanks to Tracey, Sam, Rebecca and Barbara. Highly recommended to anyone who is looking for a fast and efficient service.

January 26, 2019
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you for your review! We are thrilled to hear you have been so happy with our service.

Rated 5 out of 5 stars

Experienced , Efficient, Proffessional !

Just wanted to say a massive thank you to Tracey, Sam and Rebecca at Whitegates Prenton we sold our property in less than a month with them and it couldnt have gone any smoother , such lovely people to deal with and we just knew after meeting Tracey the very first time that these were the Agents for us ! so thank you again and if we ever plan to move again we would be back in touch with you for sure .

January 15, 2019
Unprompted review
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Reply from Whitegates Prenton

Thank you so much Collette, we are thrilled you were happy with our service and really appreciate your review.

Rated 5 out of 5 stars

Great Service

Great Service, everything gone through very smoothly.
Big thanks to Tracey, Rebecca, Sam and all the team!
Many thanks, Graham

December 22, 2018
Unprompted review
Rated 5 out of 5 stars

The driving force at Whitegates Prenton

The team at Whitegates Prenton have provided and outstanding service in the preparation of marketing my mothers property.

Director, Gail Loller has provided us with excellent, professional, sound advice.
Property Consultant, Tracey Hitchen has been the driving force in liaising between the former tenant and myself, Tracey has provided regular updates and helped progress proceedings.
I look forward to marketing the property and have every confidence in Whitegates Prenton finding a suitable buyer.

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

Mr and Mrs Ritchie

We had our 6 month review yesterday by a Whitegates representative, and were well impressed by the competent and professional manner in which he carried out the inspection.
Connor was very thorough, conscientious, and polite throughout the inspection, and was attentive to any questions, and concerns put to him.

Well done Connor.

November 14, 2018
Unprompted review
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Reply from Whitegates Prenton

Thank you very much for your review Mr & Mrs Richie, Connor is thrilled with your feedback, as are we, and we really appreciate you taking the time to write.

Rated 5 out of 5 stars

Had my 6 month inspection Yesterday…

Had my 6 month inspection Yesterday (14.11.18.) The rating I have given is not based on Connor himself. He is polite,friendly & helpful & a credit to Whitegates. I disagree with Whitegate's policy of a visit every 6 Months! It feels like Tenants are not left alone. I have been here 4 years with no problems either with rent & other neighbours ect & report any repairs as & when they crop up,which you promptly sort out,so that's not an issue either. The photos that are taken prove I am looking after the property. I fully understand the need to do one a year I accept that. The second one is unfair to good tenants. I am happy overall with Whitegates except for your policies.

Thanks for all your help & taking the time to discuss things with me. Excellent service in getting the matter resolved & I've changed my rating to 5 accordingly.

November 14, 2018
Unprompted review
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Reply from Whitegates Prenton

Thank you for your feedback John, it's always appreciated. As discussed already unfortunately we cannot change our policy but we are pleased to hear that you are happy with our service overall.

Rated 5 out of 5 stars

Whitegates Prenton

Whitegates Prenton are the gem of estate agents. I would like to thank Tracey Hitchen and all the rest of the staff for all their hard work they have done on the sale of my property. Customer service is second to none and the advice they give is much sought after. I advise anyone to use this company, it is by far the best around.

September 27, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you so much Jenny, we are thrilled you are happy with our service!

Rated 5 out of 5 stars

Just would like a big thank you to all…

Just would like a big thank you to all the girls at Whitegates Prenton they did an Amazing job we would definitely use them again highly recommended thank you so much.Jenny& Steven Kings Lane

September 2, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you so much Jenny & Steven. We hope you are nicely settled in your new home!

Rated 5 out of 5 stars

We had our house inspection today

We had our house inspection today, Connor from whitegates came out to us. Connor was very professional, looked very smart, easy to talk to and listened to everything we had to say. Thank you! Connor for making the inspection both, professional and friendly at the same time. Over all a very pleasant experience and in our opinion connor, you are an asset to whitegates.

August 21, 2018
Unprompted review
Rated 5 out of 5 stars

Expert guidance

We recently had a viewing with Tracey and have had our offer accepted. Tracey was wonderful - very patient and generous with her time,answering our numerous questions and affording us her professional opinion. I feel reassured that the whole process will be a lot less stressful under her guidance.

August 18, 2018
Unprompted review
Rated 5 out of 5 stars

Professional, knowledgeable and supportive

With our fair share of ups and downs throughout the purchase of our new property Gail, Rebecca, Tracey & the whole team in the Prenton office have been nothing but supportive, informative and honest the whole way through! They have a thorough knowledge of the area and take time to listen to your requirements. I would have no hesitation in recommending Whitegates Prenton to anyone!

August 15, 2018
Unprompted review
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Reply from Whitegates Prenton

Thank you so much Amy, we are so pleased that you have now found your new home and we are always happy to help!

Rated 5 out of 5 stars

Excellent and efficient service.…

We invited Tracey from Whitegates to come and do a valuation/appraisal of our late father's house. She was on time and very friendly and professional.
She told us what she would do to sell the property and that is exactly what she did. We are very pleased to say that the house was put up for sale on the Monday and sold on the Saturday for the asking price.
Our dealings with this company have been excellent and we highly recommend them.
Many Thanks.

August 13, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you Mr Wilkinson, your feedback is very much appreciated and we are thrilled you feel this way about our service.

Rated 5 out of 5 stars

Brilliant stress and hassle free

Brilliant, they started calling potential customers the very day I listed my house, had a viewing the next day and an offer, at the full asking price one day later ! Sold after 3 days, outstanding. You can’t beat that. Who says moving house is stressful?

August 8, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you for your kind words Bill, always happy to help

Rated 5 out of 5 stars

Sam at Whitegates Prenton

I would like to sincerely say a Big Thank You to Samantha Armstrong at whitegates prenton wirrel,
Sam waisted no time at all in finding a tenant for my property, Same day Sam arranged several viewings and within a matter of days Sam found a suitable tenant who is due to move in this week, Great Customer service, very professional, polite and Friendly and very willing to help very efficient and reliable,
Sam Many Many thanks to you, i have to say its a big weight of my shoulders and i really do appreciate you help,

thank you
Nick Baio

July 24, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thanks so much Nick, we really appreciate you taking the time to review us and we look forward to working with you again

Rated 5 out of 5 stars

A rare review from a non-reviewer!

I felt I must leave a review, which is unusual for me. All of the staff were most helpful, especially Sam Armstrong. Sam was determined to get me a good tenant for my much loved home and she achieved this in just one day! She was extremely professional and approachable-her advice and support were really reassuring. I know that Whitegates will look after my interests while my house is rented out.

July 21, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you very much Mr Lang we are so pleased you are happy with our service which we will continue to provide for you and your lovely property

Rated 5 out of 5 stars

Finally

Finally! An estate agent I can trust. I currently find myself searching for my forever home and have been for a number of months (I know what I want)! After viewing almost every house on the Wirral with other estate agents, I find that in Whitegates, I have clarity and they are only sending me properties that match my criteria. Two open ears and one closed mouth is something I've always struggled to find with estate agents until now. Samantha Armstrong is my POC who does an excellent job listening to my needs and finding me relevant properties. The search goes on but I'm sure my dream home will be found with this company. I couldn't recommend enough. When I sell my property I will certainly be using Whitegates.

July 19, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you so much for your review we can’t tell you how much we appreciate your feedback this is exactly how we want our customers to feel. We look forward to continuing to help you in your journey to find your perfect home

Rated 5 out of 5 stars

Excellent service!!!

Excellent service especially from Samantha Armstrong who has been our main point of contact as she has been really helpful with finding us properties to look at. We would recommend this company for anyone looking to rent/buy properties as we feel they really look after there customers.

July 16, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thank you so much for your lovely feedback

Rated 5 out of 5 stars

I recently was shown a property by…

I recently was shown a property by Tracey Hitchen. I was visiting my daughter in Liverpool and only contacted Whitegates to view the property later that day. She was happy to attend at short notice. Was very professional and had good knowledge of the property and area.

I subsequently put an offer in on the property and was successful.

First Class.....

May 14, 2018
Unprompted review
Rated 5 out of 5 stars

Put our house on the market in November…

Put our house on the market in November by March it was sold considering the Christmas holidays in between we thought that this was super quick. The ladies we dealt with were absolutely spot on they were all very professional would definitely recommend Whitegates to people well done.

March 21, 2018
Unprompted review
Whitegates Prenton logo

Reply from Whitegates Prenton

Thanks Julie!

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