W.H.Watts & Son Reviews 

141
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We have just left after purchasing our travel system of choice! We had exceptional customer service from Charlie, she was very knowledgeable, knew the features of every pram, and just super, super he... See more

Company replied

Rated 1 out of 5 stars

This is an update NOT a response to W H Watts: Almost all of W H Watts’ response to my original review is a complete lie and has been logged for future reference :). Is it obvious to th... See more

Rated 5 out of 5 stars

Amazing experience with Paula. We recently viewed an Stokke explory and Paula's service was so genuine and felt so bespoke to us. We walked away with everything we could of imagined for our new bund... See more

Rated 5 out of 5 stars

Amazing company, bought our second child’s car seat a few weeks back, went out of stock unfortunately but these guys sorted us right out, got us the new model delivered... Great communication and woul... See more

Company details

  1. Baby Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Children's Toys Store

Written by the company

W H Watts Pram Centre is based in Stockton -On-Tees and is the largest independent nursery retailer in the North East of England. We provide prams, pushchairs, car seats, nursery furniture and excellent customer service.


Contact info

4.0

Great

TrustScore 4 out of 5

141 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(141)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

I placed a order for a mamas and papas flip xt3 pram in April for June delivery. The company were very good with keeping me updated with my order and responded to any query I had very promptly. Very pleased with the service!

June 7, 2023
Rated 5 out of 5 stars

Amazing company

Amazing company, bought our second child’s car seat a few weeks back, went out of stock unfortunately but these guys sorted us right out, got us the new model delivered... Great communication and would definitely use again. Highly recommended.

April 26, 2023
Rated 5 out of 5 stars

Fast delivery, excellent customer service

I ordered 2 new car seats and was delivered 2 days later. I was kept up to date with the delivery status too.
Only one seat was delivered and I spoke to the staff whom were extremely helpful and understanding. They sent out a replacement straight away and received it today, 2 days later.

Exceptional customer service and would definitely order from this company again.

April 10, 2023
W.H.Watts & Son logo

Reply from W.H.Watts & Son

Hi Carrinna, Thank you so much for the lovely words. Once again please accept our apologies for the issue with receiving your products. Kind Regards Rachel

Rated 5 out of 5 stars

Great customer experience

Very fast delivery and product perfect. £40 cheaper than anywhere else too. Thanks so much!!

March 16, 2023
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Reply from W.H.Watts & Son

Hi Samantha, Thank you so much for taking the time to leave us your feedback. Kind Regards Rachel

Rated 5 out of 5 stars

Super service, fast and efficient

I cannot fault a single thing, fantastic service. I could see the car seats I wanted were in stock, easily placed my order, was confirmed quite quickly and then dispatched. The parcel was then delivered at lunch the next day. I'd been apprehensive ordering from a company I didn't know but I checked reviews online and proceeded. I'm glad I did. Its a shame my kids are old enough that we're unlikely to need to shop here again as I definitely would have used them again.

March 2, 2023
W.H.Watts & Son logo

Reply from W.H.Watts & Son

Hi Leanne, Thank you for your kind words. Kind regards Rachel

Rated 5 out of 5 stars

100% perfect service

100% perfect service. I’d seen a few other people selling a car seat I was after at a similar price but after checking reviews they hadn’t seemed legitimate, so I was really pleased when I found the car seat I wanted at a very reasonable price on W.H.Watts website, I called ahead to make sure they had the stock and spoke to a gentlemen who reassured me they had the item there and if I purchased it that day he’d make sure the seat was sent out that afternoon.
He was true to his word sending the car seat out with Fed Ex, on the Friday and I’ve just received it on the Monday before midday.
The purchase and delivery was quick and painless and the car seat is exactly what I’d asked for. Would recommend this company from my own experience.

January 13, 2023
Rated 5 out of 5 stars

Ordered the mamas and papas Ocarro…

Ordered the mamas and papas Ocarro pram/travel system in the colour Greige. Absolutely love it! Was going to purchase a slightly different colour from mamas and papas website but it was £500 more and I’m so glad I purchased the greige colour instead as it’s lovely! Ordered this and it was dispatched on the same day as ordering and I got this next day which is amazing! It come fully packaged and well protected as well. So happy with my purchase from this company, thank you!

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

We purchased a stroller back in November but had some issues with it being faulty (not WH Watts fault, this was silver cross). I raised this issue a few days ago and it was responded to with a solution on the same day. The replacement was out of stock until august and I was offered an alternative or to wait. I suggested another model liked and they swapped it without hesitation. Fantastic customer service, thank you so so so much.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Just received my egg2 travel system and…

Just received my egg2 travel system and i LOVE it!!! Delivery was quick and easy, everything was packed amazing and assembled so easy. Baby is due in August and I cannot wait to use it. It’s very stylish and I love how everything is so easy to put together and put away.. definitely worth the money!

April 1, 2022
Rated 5 out of 5 stars

Easy process to buy

Easy process to buy, great communication without, quick delivery with regular updates about the parcels, I would definitely order from you again!!

January 22, 2022

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