We have just left after purchasing our travel system of choice! We had exceptional customer service from Charlie, she was very knowledgeable, knew the features of every pram, and just super, super he... See more
Company replied
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We have just left after purchasing our travel system of choice! We had exceptional customer service from Charlie, she was very knowledgeable, knew the features of every pram, and just super, super he... See more
Company replied
This is an update NOT a response to W H Watts: Almost all of W H Watts’ response to my original review is a complete lie and has been logged for future reference :). Is it obvious to th... See more
Amazing experience with Paula. We recently viewed an Stokke explory and Paula's service was so genuine and felt so bespoke to us. We walked away with everything we could of imagined for our new bund... See more
Amazing company, bought our second child’s car seat a few weeks back, went out of stock unfortunately but these guys sorted us right out, got us the new model delivered... Great communication and woul... See more
W H Watts Pram Centre is based in Stockton -On-Tees and is the largest independent nursery retailer in the North East of England. We provide prams, pushchairs, car seats, nursery furniture and excellent customer service.
Unit 2 Mandale Retail Park, TS18 2LX, Stockton-On-Tees, United Kingdom
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Excellent service....quickly delivered and excellent communication with the company regarding delivery. Obviously not used yet as baby hasn't arrived...but all looks fine and parts fit well.
I went into the store and put a deposit down on a pram I liked everyone was very helpful. A month later I then changed my mind to a cosetto pram which no longer was in the actual watts store.
When I went in the lady looked onto the cosetto website and swapped my order over no problem. Everybody has been very helpful, even down to the person running the Facebook page who also told me it would be no problem to do so.
Thanks so much for your help! and also an added bonus the store can hold your pram until your due date if you need to.
Excellent service- very good value, good communication, product delivered promptly by fedx courier service and exactly as expected. Would highly recommend.
Have ordered my pram and car seat. Great help and advice with picking the perfect pram. Really knowledgable staff and customer service is fantastic. Delivery arrived very quickly and will be back
Very pleased with quick delivery and happy with quality excellent service
Amazing experience with Paula.
We recently viewed an Stokke explory and Paula's service was so genuine and felt so bespoke to us. We walked away with everything we could of imagined for our new bundle arriving in November. Couldn't recommend her enough. Honestly so helpful and nothing was a problem down to even helping me choose my accessories for my pram. Cannot wait to order my furniture.
Never heard of the company before but professional looking website and immediate confirmation emails were great. Items arrived well packaged so all in all very good. The only slight issue was delivery was at least a full day late despite being branded as 'next day'. Not such a big deal of course, but when it was made clear to be in or have made alternative arrangements up until a certain time, then for no correspondence from the delivery company until the goods just turned up eventually was a bit disappointing.
Website was easy to use, the order arrived next day and was packed beautifully.
Thank you, will be shopping with you again.

Reply from W.H.Watts & Son

Reply from W.H.Watts & Son
We have used WH Watts for all of our pushchair/ car seat / cot requirements for our little dude. The latest being a new car seat as he had outgrown his first one. They were able to provide clear and accurate advise for us as to what the next size seat we needed that would suit our seat base. The unit was in stock and arrived with us safely in just a few days. We don't see why we would go anywhere else for our kiddy items.
Although the customer service team respond. Not enough information provided and also incorrect information provided. Waited in until 6pm for a delivery that did not arrive on the date your company said it would arrive. I am still awaiting the item with no information as to when it might turn up. I wouldn’t use this company again. I would suggest for them to use another delivery service.

Reply from W.H.Watts & Son
Fantastic! Bought mamas and papas travel bundle for a great price, much cheaper than buying direct from mamas and papas.
Delivery within 2 days.
Very happy and would recommend!
First online purchase from Watts, but we've bought all of our other car seats from the shop. Always great service, advice and expertise, and prices beat everyone else.

Reply from W.H.Watts & Son
Perfect! Great price, fast delivery and exactly as ordered. First class service.
My delivery came the next day after order 👌🏽 Can’t believe how much of a great price I paid for a mammas and pappas pram bundle which should of cost £1,450 & it was £699. Every item is so nice and perfect would 100% recommend this place to anyone who’s looking around
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