W.H.Watts & Son Reviews 

141
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

We have just left after purchasing our travel system of choice! We had exceptional customer service from Charlie, she was very knowledgeable, knew the features of every pram, and just super, super he... See more

Company replied

Rated 1 out of 5 stars

This is an update NOT a response to W H Watts: Almost all of W H Watts’ response to my original review is a complete lie and has been logged for future reference :). Is it obvious to th... See more

Rated 5 out of 5 stars

Amazing experience with Paula. We recently viewed an Stokke explory and Paula's service was so genuine and felt so bespoke to us. We walked away with everything we could of imagined for our new bund... See more

Rated 5 out of 5 stars

Amazing company, bought our second child’s car seat a few weeks back, went out of stock unfortunately but these guys sorted us right out, got us the new model delivered... Great communication and woul... See more

Company details

  1. Baby Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Children's Toys Store

Written by the company

W H Watts Pram Centre is based in Stockton -On-Tees and is the largest independent nursery retailer in the North East of England. We provide prams, pushchairs, car seats, nursery furniture and excellent customer service.


Contact info

4.0

Great

TrustScore 4 out of 5

141 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(141)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pram Bundle.

Excellent service....quickly delivered and excellent communication with the company regarding delivery. Obviously not used yet as baby hasn't arrived...but all looks fine and parts fit well.

October 6, 2021
Rated 5 out of 5 stars

I went into the store and put a deposit…

I went into the store and put a deposit down on a pram I liked everyone was very helpful. A month later I then changed my mind to a cosetto pram which no longer was in the actual watts store.
When I went in the lady looked onto the cosetto website and swapped my order over no problem. Everybody has been very helpful, even down to the person running the Facebook page who also told me it would be no problem to do so.
Thanks so much for your help! and also an added bonus the store can hold your pram until your due date if you need to.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Faultless

Excellent service- very good value, good communication, product delivered promptly by fedx courier service and exactly as expected. Would highly recommend.

July 12, 2021
Rated 5 out of 5 stars

Amazing service

Have ordered my pram and car seat. Great help and advice with picking the perfect pram. Really knowledgable staff and customer service is fantastic. Delivery arrived very quickly and will be back

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Paula

Amazing experience with Paula.
We recently viewed an Stokke explory and Paula's service was so genuine and felt so bespoke to us. We walked away with everything we could of imagined for our new bundle arriving in November. Couldn't recommend her enough. Honestly so helpful and nothing was a problem down to even helping me choose my accessories for my pram. Cannot wait to order my furniture.

June 15, 2021
Unprompted review
Rated 4 out of 5 stars

Happy customer, would use again!

Never heard of the company before but professional looking website and immediate confirmation emails were great. Items arrived well packaged so all in all very good. The only slight issue was delivery was at least a full day late despite being branded as 'next day'. Not such a big deal of course, but when it was made clear to be in or have made alternative arrangements up until a certain time, then for no correspondence from the delivery company until the goods just turned up eventually was a bit disappointing.

May 28, 2021
Rated 5 out of 5 stars

Great

Website was easy to use, the order arrived next day and was packed beautifully.

Thank you, will be shopping with you again.

May 2, 2021
W.H.Watts & Son logo

Reply from W.H.Watts & Son

Hi Larah
So glad you enjoyed your experience with us, we do always try to do our best for our customers.
We look forward to your future custom :)

Rated 5 out of 5 stars

A* service

Best price found online, next day delivery, what more can I say!

March 30, 2021
W.H.Watts & Son logo

Reply from W.H.Watts & Son

Hi Brad,
Thank you for your comments, much appreciated.
We do our best as much as we can for our customers.

Rated 5 out of 5 stars

The 'go to' store for all things bub

We have used WH Watts for all of our pushchair/ car seat / cot requirements for our little dude. The latest being a new car seat as he had outgrown his first one. They were able to provide clear and accurate advise for us as to what the next size seat we needed that would suit our seat base. The unit was in stock and arrived with us safely in just a few days. We don't see why we would go anywhere else for our kiddy items.

March 14, 2021
Rated 1 out of 5 stars

Would not recommend

Although the customer service team respond. Not enough information provided and also incorrect information provided. Waited in until 6pm for a delivery that did not arrive on the date your company said it would arrive. I am still awaiting the item with no information as to when it might turn up. I wouldn’t use this company again. I would suggest for them to use another delivery service.

March 3, 2021
W.H.Watts & Son logo

Reply from W.H.Watts & Son

We appreciate you taking time to leave a review, however, we feel you are being very unjust with your comments. We did not provide any incorrect information. You ordered over the weekend (when we were closed) and then emailed and asked us about delivery times, which our manager kindly took the time to respond to you on Sunday from home to tell you that as it was in stock it would leave us on Monday and should 'theoretically' be delivered on Tuesday. This was reiterated to you again on Monday after you asked us the same question. We did not specify a date as you have suggested. We said 'theoretically' because it is normally a 24 hr service, but as we all know things are not normal at the moment. Once the package has left us we have no control over the delivery or the issues the delivery company may come up against (breakdowns etc.). We use Fedex who are very reliable, but all courier companies are experiencing high volumes and this can cause delays, again this is out of our hands. We believe your delivery came at 08:53 today (Wednesday morning) which we don't think is unacceptable under the current circumstances. We did our utmost best to get your order out to you as soon as we could.

Rated 5 out of 5 stars

Fantastic

Fantastic! Bought mamas and papas travel bundle for a great price, much cheaper than buying direct from mamas and papas.
Delivery within 2 days.
Very happy and would recommend!

February 4, 2021
Rated 5 out of 5 stars

Great service and price

First online purchase from Watts, but we've bought all of our other car seats from the shop. Always great service, advice and expertise, and prices beat everyone else.

February 3, 2021
W.H.Watts & Son logo

Reply from W.H.Watts & Son

Hi Tracey,
Thank you for your kind comments,

Rated 5 out of 5 stars

First Class

Perfect! Great price, fast delivery and exactly as ordered. First class service.

February 2, 2021
Rated 5 out of 5 stars

Spot on, thank you

My delivery came the next day after order 👌🏽 Can’t believe how much of a great price I paid for a mammas and pappas pram bundle which should of cost £1,450 & it was £699. Every item is so nice and perfect would 100% recommend this place to anyone who’s looking around

January 30, 2021

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