Wickes - Aintree Reviews 

Andrea went above and beyond in her efforts to find the right products and at the best possible price. I'm a very happy customer

Highly recommend

We’ve had our kitchen designed by Wickes.

Every detail has been well thought out to suit our size, budget and needs. No questions were too much and always made the dog feel welcome to design appointments.

No pushing on the sale as Yousef knows we’re waiting to remortgage to figure our finances.

Will say it again, the attention to detail has impressed us so much.

My daughter and I went into Wickes in Aintree on the 28/02/26 to choose and purchase some vinyl flooring. I asked an assistant, called Alison, about opening a trade account, which she was extremely helpful about. Alison also advised us on the best underlay for our requirements and organised our delivery date to suit us. She was unfailingly pleasant, helpful, professional and knowledgeable . Alison made the whole experience a fuss-free and pleasant one. She is a real credit to the store.

Worked with Mark Hewitt on a new kitchen. He took my measurements and requirements and absolutely nailed it. His experience shone through and the process was quick and painless. I had one small quirk that didn't come across to do with a stacked washing machine / dryer. When I revisited Wickes to speak to Mark about this he understood the problem and came up with a workable solution very quickly. He very obviously knows his onions. He's also generally a nice guy, which helps a lot for customers and Wickes alike.

Mark was outstanding helping with our kitchen . He came out measured and gave us great ideas , he never rushed and let us take are time. He was fabulous I would well recommend him to my family and friends thank you mark hewett you are a star ⭐

Worst kitchen supplier just use Wren

My kitchen fitter ordered the Kitchen which was advertised as delivery 3-8 days, some items are delivered and were left without a kitchen waiting.

Suddenly find out it's now 14 working day delivery, speak to the store and they discuss the order in full details, speak to the web team and they discuss the order in full details.

When I cannot the help line they inform me because I didn't place the order for gdpr they cannot discuss it, that's funny because both your store and web team disclose information.

My kitchen fitter has asked me to deal with it as he doesn't fluently speak English and struggles to explain.

Customer service has been shocking and delayed my kitchen which can now take 6 weeks to complete due to Wickes advertising the wrong delivery date which is a breach of the consumer act and unfair trading act.

Stay away from this company for kitchens they're poor in every asoect.

I am writing this review about the very poor service my husband and I received during our recent consultation at your Liverpool branch.
We had an appointment booked with Beryl to discuss the design of a new bathroom. Upon arrival, we waited approximately 15 minutes as she was running late. This was not an issue for us, and we appreciated the courtesy shown by other staff members who offered us refreshments while we waited.
During the consultation, we provided the length and width measurements of our bathroom, along with a small sketch. We were then told that these measurements were not sufficient and that we would need to return home to measure individual items such as the bath and window. We were not made aware in advance that such detailed measurements would be required. Our expectation was to view some design ideas initially, followed by a professional site visit to take final measurements and provide an accurate quotation.
Instead, without showing us any designs or discussing our requirements in detail, we were informed that the bathroom would cost “eight or nine thousand pounds.” This figure was given without any explanation or options, and the interaction left us feeling as though we were being discouraged from proceeding. The overall manner of the consultation made us feel that our custom was not valued and that there was little interest in assisting us.
As a result, we left the appointment feeling extremely disappointed. My husband works away frequently, and we had been very much looking forward to finally planning our new bathroom together.
Following this experience, we contacted another company who were able to accommodate us immediately. Using the same basic measurements, they discussed our ideas, offered suggestions, asked relevant questions about the layout, and booked a visit to take full measurements — which is the level of service we had expected from the outset.
We felt it was important to raise this matter, as the service we received fell well below acceptable standards and resulted in us taking our business elsewhere.

My kitchen planner Owen Aindow was so great he guided and supported us throughout the whole process, which started in August 2025, kitchen and appliances were fitted in November 2025.
Owen is lovely, patience and helpful he made the whole experience easy and stress free. He answered any queries straight away and can’t thank him enough for his help.
Love my kitchen now ♥️

I have visited Wickers at Aintree today with my family. We were served by Michelle's. She was very helpful and friendly. The whole experience was very positive.Thanks Michelle for your help.

Cant recommend the whole wickes buying a kitchen experiance enough, special mention for Beryl are designer and paul the fitter who went above and beyond.

We wanted to get a scope for having our bathroom renovation just to explore options but Owen Aindow was so great and helpful and we loved the design he put together so we’re doing the full thing with Wickes. Thanks to Owen for making it so seamless - we’re excited for it to come to life!

My experience with my new bathroom was the designer Owen Aindow was very helpful and knowledgeable and nothing was too much,the fitters done a excellent clean and tidy job with attention to detail.

Very helpful and knowledgeable plus lovely guy. Yousef really really lovely guy. Just a bit too expensive for us but thank you anyway Yousef.

Alison was very helpful, checking door sizes. We were originally taking home the interior doors in our car but they wouldn’t fit. So we arranged to have them delivered. Alison was very patient and helpful. Would highly recommend Wickes. Thanks for making this visit so positive.

I purchased my kitchen from Wickes, Aintree, Liverpool. My kitchen designer was Mark who was absolutely fantastic - he genuinely cared and was a really lovely guy. He couldn't do enough for me nor could his colleague Yousef who helped me make some kitchen appliance changes and gave me lots of ideas when Mark was on holiday. The service I received was exceptional. The price was very competitive - even with high end appliances. We purchased the bespoke heritage kitchen in bone and I was absolutely delighted. We purchased our handles and worktop elsewhere, and had our own kitchen fitter. We were on holiday when the kitchen was getting fitted and Mark kindly offered to speak to the kitchen fitter direct if needed so we could enjoy our holiday. A massive thank you to Mark and Yousef.

Went today with for some
Paint and spoke with the most nicest helpful member of staff ever Andrea who helped me set up a business account to get discount she could not have been more helpful real credit to the team

Owen was brilliant. Incredibly knowledgeable, proactive and kind.

Just had my bathroom delivered and couldn’t be more happy with his designs - nothing is too much and he takes your preferences and runs with them!

We were fortunate to have our kitchen designed by Yousef. He has considerable expertise in kitchen design and appliances. I felt he got to know us to understand what is was we need in our kitchen design. He is enthusiastic and made really good suggestions. His communication is excellent, we have had several appointments with him, he always made himself available to either call into store to speak to him or he would reply to emails straight away.

Ok so short version. If you are hellbent on getting a bathroom then for all I know, Wickes are as good or bad as anyone else, but it will be in all likelihood an aggravating experience. If you are weighing up whether to get a new bathroom or not and using Wickes, then don't, the parsnip isn't worth the pull.

Long version, firstly, this review is squarely about Wickes, not the fitters we eventually were allocated who were a good, hardworking bunch who did a good job. They are nothing to do with Wickes.

Timescale, we went into store on 22 Aug 2025, its 21 Nov 2025 and things still not completely sorted, so allow over 3 months for 1 bathroom.

On that note, remember however pleasant the person is you are dealing with, they are a sales person so lets say 'fluid' in their approach to the accuracy of answers to questions e.g Q1 Is that the max price, A Yes (real answer 'don't know it might well be more once tge fitter looks at it). Q2 how long will the install take? A 8 days (real answer 16 days). Q3 will the fitter be dedicated to the job. A Yes (real answer lol, you'll be one of many many competing priorities they have), etc.

So, expect to have to chase wickes constantly to get anything done. (Take it as read anything I mention here involved having to contact them multiple times to get anywhere, we'd paid up front so they had our money). Eventually got a fitter, less said about them the better, suffice to say they cancelled a 20 minute home survey last minute a couple of times. Everyone can have a bad day etc but lets just say we were surprised at the tone of the communication and leave it there. So they can't do a survey, radio silence from wickes,multiple chasing for a new fitter and at the point we were about to get a refund, hey presto, they pull a fitter out of the fitter hat. Those guys were good but took ages to get them.

So eventually a new bathroom. No sign of the skip bag of rubble etc being collected. Chased wickes again and guess what 'no record of a collection, we'll do it manually if we can, you should hear monday'. Yeah ok, another one for the Wickes 'interesting if true' file. I'll no doubt be chasing or having to somehow dispose of how many tonnes of rubble myself.

One final thing for more wickes flavour. They sent some guy out early on (I won't name but we have the name) and could hear him saying to the fitters things like 'get this put in and that put in' and the fitters remonstrating 'won't that be more expensive for the customer' and him saying 'just get them to sign this'. The fitters didn't try any of this nonsense on for wickes but who knows, some might.

So why not 1 star? Well we do have a new bathroom and toilet 3 months on and the purchased tiles, shower etc are good, but really that is the fitters - they would score highly. That said, lordy its been unnecessarily stressful and expensive. And in addition to the bathroom we still have a load of rubbly junk. If we ever did our downstairs would just go straight to the fitters and cut wickes out.

Quick update, weekend passed with no contact from Wickes, despite assurances. My wife chased them, they say they have no record of collection sign off and are blaming the fitters, instal manager, who knows who but bottom line is big skip bag full of rubble and rapidly sodden mushy mass of cardboard they won't/ can't collect. Its laughable. Or at least it would be if I wasn't left with a huge dump outside the house.

Further update, Wickes finally agreed to remove the waste and passed this to a company called Hippo. They were meant to come yesterday, didn't. They have told us they couldn't come as their driver was over the alloted driving hours and now we've missed our slot, have no idea when/ if they will come. Wickes now pass the buck to Hippo, meanwhile our front lawn is being further damaged by Wickes unwillingness to fulfill their contract. We/ you if you go with Wickes will be left with the cost of removing huge heavy waste. Be warned. Nothing goes smoothly.

Mark Hewitt at Aintree designed us the most beautiful kitchen. He was so helpful with everything from choosing the colours to picking out tiles to match the floor. Nothing was too much for him, helping with hiccups with building issues and making sure that everything was available when we needed it.
Thank you for all your care and attention.