Wickes - Alton Reviews 

320
TrustScore 5 out of 5

4.9

Mill Lane, Unit 1, Alton Retail Park, Alton Surrey, GU34 2QS, GB


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Rated 5 out of 5 stars

The shop had everything I needed and Peter W was wonderful helping me get a very heavy trolley of ballast to my car and into the boot.

Company replied

Rated 5 out of 5 stars

Great staff, really good selection of stuff for a medium sized store. Tony was particularly helpful last time I visited

Company replied

Rated 5 out of 5 stars

Peter Ward a staff member having worked with the Design Team gave us invaluable advice to how to change the filter on our kitchen boiling tap and saved us time and money which the tap manufacturer fai... See more

Company replied

Rated 4 out of 5 stars

Guyo was fantastic with me and my little girls. He helped us choose the colour, talked us through an acccount and in general was exceptionally helpful. Thank you for such a great service Guyo.

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Alton

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Mill Lane, Unit 1, Alton Retail Park, Alton, Surrey, GU34 2QS, United Kingdom

  • +44142080386

4.9

Excellent

TrustScore 5 out of 5

320 reviews

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4.9

All reviews

(320)

13,860 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful DIY purchase

Jon served me and spent time with me helping to sort out and agree my order. He was very efficient and friendly. A great experience for ne buying products im not familiar with buying. Great service.

February 21, 2026
Unprompted review
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Reply from Wickes - Alton

Hi, Julie. Thank you for taking the time to share your review with us. We're delighted to see that Jon provided an excellent customer experience during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Jon was extremely helpful and…

Jon was extremely helpful and accommodating. We’ve visited multiple times over the last few months and he’s always helped us, giving useful advice and professional guidance.

February 27, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Ryan and Sophie,

We appreciate you taking the time to leave us a review. We're thrilled to hear that Jon was helpful and accommodating, providing useful advice and guidance. -Ellysse

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, specifically from Guyo; very knowledgeable and can help you with any of your DYI projects.

February 26, 2026
Unprompted review
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Reply from Wickes - Alton

Hi, Ugnė. Thank you for taking the time to share your review with us. We are really happy to see that Guyo provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great help of the service team

Speaking with the service team helped me get exactly what I was looking for.
Guyo was very helpful a good experience overall

February 20, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Mick, We appreciate you taking the time to leave us a review. We're happy to hear that Guyo's service was helpful, and that you had a good experience. -LC

Rated 5 out of 5 stars

Guyo was lovley and came and found us…

Guyo was lovley and came and found us in the paint aisle and introduced us to the trade card which saved us £££.

February 11, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Lauren, Thank you for taking the time to share your feedback with us. We are happy to hear that Guyo was able to help you find what you needed and set up a Trade-Pro account. -SM

Rated 5 out of 5 stars

Excellent …

Excellent …

Guyo helped me greatly - will be back many times

February 10, 2026
Unprompted review
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Reply from Wickes - Alton

Thank you so much for your kind words! We’re delighted to hear that Guyo was able to help you and that you had such a positive experience. - PP

Rated 5 out of 5 stars

Guyo was super helpful

Guyo was super helpful - really spent the time to make sure everything we needed and had really good customer service.

February 8, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Paul, Thanks for taking the time leaving your review. We are happy to hear that Guyo was able to help you out get everything that you needed and the service you received was the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback.-JL

Rated 5 out of 5 stars

Super helpful Wickes team in Alton & Guyo

Wickes team in Alton are super helpful, very insightful in helping fix problems and as for the team member called “Guyo” his smile, makes
my day, his customers care skills are the best I’ve ever seen very rare to find that these days

February 5, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Stephen, Thank you for your five-star review. We are pleased to learn of the great customer service you received from our colleague Guyo when visiting our Alton store. -DG

Rated 5 out of 5 stars

Guyo went the extra mile to sort out an…

Guyo went the extra mile to sort out an order issue and was extremely friendly, professional and helpful and the problem was sorted. All round excellent customer experience.

February 5, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Paul, we appreciate you taking the time to leave us a review. We're happy to hear that the order issue was sorted out in a friendly and professional manner. -LG

Rated 5 out of 5 stars

Helpful employee

We were looking at options for some paint when a polite employee named Guyo came up to us as he could see we were confused on our options of type of paints available and was really helpful. Great service as always.

February 4, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Gavin and Carolyn, we appreciate you taking the time to leave us this positive feedback. We're happy to hear that our employee was helpful in explaining the paint options available. -LG

Rated 5 out of 5 stars

Met a member of the team called Guyo…

Met a member of the team called Guyo who was absolutely fantastic. Knew the store and helped me with salient advice. Great service.

February 4, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Jason,

We're happy to hear that you had a fantastic experience in our store. We appreciate you mentioning Guyo who provided great service and advice. -Ellysse

Rated 5 out of 5 stars

Very helpful employee Guyo helped me to…

Very helpful employee Guyo helped me to find the right plasterboard paint. He treated me and my baby with kindness and lots of patience (as I had no idea what I was looking for).

November 13, 2025
Unprompted review
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Reply from Wickes - Alton

Hi Romina Seymour-Griffin, We're happy to hear that Guyo was so helpful. We appreciate you mentioning their kindness and patience in assisting you. Thank you for your positive feedback! -LC

Rated 5 out of 5 stars

I dragged my husband to wickes this…

I dragged my husband to wickes this morning as a woman on a mission. We were greeted in the store by several employees.Who were not only helpful but informative. I would like to say a huge thank you to Guyo who was the most friendly, patient helpful person, allowing me to be my usual chaotic self. Choosing and mixing paints. Helping us choose out various of different panelling, and the correct things we need to figure out our kitchen Reno. In a world where everything has become so technology based, online, or quick scan it was so nice to have real genuine customer service who gave us time to make decisions with real authenticity. What a great experience

January 30, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Stefani, Thanks for taking the time leaving your review. We are happy to hear that Guyo was able to help you find all the stuff you need for your kitchen renovation and mixing paint that you wanted all while being friendly and very informative to any questions you may have had. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

I bought some paint at the Wicks in…Alton

I bought some paint at the Wicks in Alton Hants, I was helped by the assistance who mixed up a colour for me. He was very polite and helpful, his name is Guyo

January 27, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Kate, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Guyo was able to lend a helping hand and get your paint colour mixed for you. -SM

Rated 5 out of 5 stars

I walked into Wickes as a confused…

I walked into Wickes as a confused woman with a vague plan, no measurements, and the quiet confidence of someone who absolutely did *not* know what they were doing. Enter: Guyo.

Guyo calmly listened to my rambling explanation, translated it into actual hardware language, and then proceeded to help me find *everything* I needed—without once making me feel silly or overwhelmed. Honestly, if Wickes sold “sense of direction” and “clarity,” I’m convinced Guyo would know exactly which aisle they’re in.

Top-tier customer service, friendly, knowledgeable, and saved me from wandering the store aimlessly for hours. If you’re lost in Wickes, find Guyo.

January 23, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Mrs Kelly.

We're so happy to hear that Guyo was able to provide you with such excellent assistance. It's great to know that they helped you find everything you needed and made you feel comfortable. We appreciate you taking the time to share your positive experience!
- PP

Rated 5 out of 5 stars

Helpful and informed staff

Staff were welcoming of me and my dog (offered a treat which Bear always appreciates). Staff member Guyo came over and offered friendly advice on paint and gave options for what I was looking for.

January 23, 2026
Unprompted review
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Reply from Wickes - Alton

Hi MW, Thank you for taking the time to share your feedback with us. It is great to hear that you and Bear had a great time in store and that Guyo was able to offer advice on paint and help you find what you were looking for. -SM

Rated 5 out of 5 stars

Great customer service!

It was a tough day for me but Guyo helped me with the products I needed. Great service and really friendly.

January 21, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Peter, Thanks for taking the time leaving your review. We are happy to hear that Guyo was able to help you with all the products you needed. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Thank you Guyo from Wickes store Alton

Thank you Guyo from Wickes store Alton, i couldn't have asked for more help. Help with charm, very nice

January 21, 2026
Unprompted review
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Reply from Wickes - Alton

We're happy to hear that you received such great help in our store from Guyo. We appreciate you taking the time to share your positive experience with us. -AK

Rated 5 out of 5 stars

Good Customer Support Team

The team here are customer friendly and supportive. Guyo especially was attentive and helpful in setting my account up and selecting the right products.

January 15, 2026
Unprompted review
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Reply from Wickes - Alton

Hey there, thank you for your five-star review, and I'm glad you enjoyed the service from Guyo in our Alton store! - Dylan

Rated 5 out of 5 stars

We decided that we would use Wickes for…

We decided that we would use Wickes for our new kitchen although I will be fitting it myself. We were dealt with by Denise Jones who I would fully recommend as she was very professional and came up with all sorts of useful ideas and suggestions. She was also honest when we came up with an idea that she didn’t think would work. Although now retired I was in sales and you need to give people time to make decisions which is exactly what Denise did. I would give her 6 out of 5 if I could!

January 13, 2026
Unprompted review
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Reply from Wickes - Alton

Hi Peter, Thank you for telling us about your visit to our Alton store to purchase a new kitchen. We are pleased to learn that you worked with Denise Jones who gave you excellent customer service. Many thanks for leaving a five -star review.-DG

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