The shop had everything I needed and Peter W was wonderful helping me get a very heavy trolley of ballast to my car and into the boot.
Company replied
Mill Lane, Unit 1, Alton Retail Park, Alton Surrey, GU34 2QS, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The shop had everything I needed and Peter W was wonderful helping me get a very heavy trolley of ballast to my car and into the boot.
Company replied
Great staff, really good selection of stuff for a medium sized store. Tony was particularly helpful last time I visited
Company replied
Peter Ward a staff member having worked with the Design Team gave us invaluable advice to how to change the filter on our kitchen boiling tap and saved us time and money which the tap manufacturer fai... See more
Company replied
Guyo was fantastic with me and my little girls. He helped us choose the colour, talked us through an acccount and in general was exceptionally helpful. Thank you for such a great service Guyo.
Company replied
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Mill Lane, Unit 1, Alton Retail Park, Alton, Surrey, GU34 2QS, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jon served me and spent time with me helping to sort out and agree my order. He was very efficient and friendly. A great experience for ne buying products im not familiar with buying. Great service.

Reply from Wickes - Alton
Jon was extremely helpful and accommodating. We’ve visited multiple times over the last few months and he’s always helped us, giving useful advice and professional guidance.

Reply from Wickes - Alton
Excellent customer service, specifically from Guyo; very knowledgeable and can help you with any of your DYI projects.

Reply from Wickes - Alton
Speaking with the service team helped me get exactly what I was looking for.
Guyo was very helpful a good experience overall

Reply from Wickes - Alton
Guyo was lovley and came and found us in the paint aisle and introduced us to the trade card which saved us £££.

Reply from Wickes - Alton
Excellent …
Guyo helped me greatly - will be back many times

Reply from Wickes - Alton
Guyo was super helpful - really spent the time to make sure everything we needed and had really good customer service.

Reply from Wickes - Alton
Wickes team in Alton are super helpful, very insightful in helping fix problems and as for the team member called “Guyo” his smile, makes
my day, his customers care skills are the best I’ve ever seen very rare to find that these days

Reply from Wickes - Alton
Guyo went the extra mile to sort out an order issue and was extremely friendly, professional and helpful and the problem was sorted. All round excellent customer experience.

Reply from Wickes - Alton
We were looking at options for some paint when a polite employee named Guyo came up to us as he could see we were confused on our options of type of paints available and was really helpful. Great service as always.

Reply from Wickes - Alton
Met a member of the team called Guyo who was absolutely fantastic. Knew the store and helped me with salient advice. Great service.

Reply from Wickes - Alton
Very helpful employee Guyo helped me to find the right plasterboard paint. He treated me and my baby with kindness and lots of patience (as I had no idea what I was looking for).

Reply from Wickes - Alton
I dragged my husband to wickes this morning as a woman on a mission. We were greeted in the store by several employees.Who were not only helpful but informative. I would like to say a huge thank you to Guyo who was the most friendly, patient helpful person, allowing me to be my usual chaotic self. Choosing and mixing paints. Helping us choose out various of different panelling, and the correct things we need to figure out our kitchen Reno. In a world where everything has become so technology based, online, or quick scan it was so nice to have real genuine customer service who gave us time to make decisions with real authenticity. What a great experience

Reply from Wickes - Alton
I bought some paint at the Wicks in Alton Hants, I was helped by the assistance who mixed up a colour for me. He was very polite and helpful, his name is Guyo

Reply from Wickes - Alton
I walked into Wickes as a confused woman with a vague plan, no measurements, and the quiet confidence of someone who absolutely did *not* know what they were doing. Enter: Guyo.
Guyo calmly listened to my rambling explanation, translated it into actual hardware language, and then proceeded to help me find *everything* I needed—without once making me feel silly or overwhelmed. Honestly, if Wickes sold “sense of direction” and “clarity,” I’m convinced Guyo would know exactly which aisle they’re in.
Top-tier customer service, friendly, knowledgeable, and saved me from wandering the store aimlessly for hours. If you’re lost in Wickes, find Guyo.

Reply from Wickes - Alton
Staff were welcoming of me and my dog (offered a treat which Bear always appreciates). Staff member Guyo came over and offered friendly advice on paint and gave options for what I was looking for.

Reply from Wickes - Alton
It was a tough day for me but Guyo helped me with the products I needed. Great service and really friendly.

Reply from Wickes - Alton
Thank you Guyo from Wickes store Alton, i couldn't have asked for more help. Help with charm, very nice

Reply from Wickes - Alton
The team here are customer friendly and supportive. Guyo especially was attentive and helpful in setting my account up and selecting the right products.

Reply from Wickes - Alton
We decided that we would use Wickes for our new kitchen although I will be fitting it myself. We were dealt with by Denise Jones who I would fully recommend as she was very professional and came up with all sorts of useful ideas and suggestions. She was also honest when we came up with an idea that she didn’t think would work. Although now retired I was in sales and you need to give people time to make decisions which is exactly what Denise did. I would give her 6 out of 5 if I could!

Reply from Wickes - Alton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.