Wickes - Anerley Reviews 

352
TrustScore 4.5 out of 5

4.7

14 Anerley Station Road, Penge London, SE20 8PY, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I would like to give a huge thank you to Damian at Wickes Anerley for providing the best customer service I have ever experienced. He was incredibly helpful, patient, and attentive throughout, tak... See more

Company replied

Rated 1 out of 5 stars

Despite booking and getting a confirmation (and a request for feedback afterwards) we got there to find our allotted person no longer works for Wickes and apparently they never have planners working o... See more

Company replied

Rated 5 out of 5 stars

Last year, I was looking to add a couple of units, but they were a bit expensive, so I was directed downstairs. While wandering around, not entirely sure what I needed, Amina noticed that I probably l... See more

Company replied

Rated 5 out of 5 stars

I think the best thing about Mo is that he is customer-focused and doesn't try to sell you what you don't want or need, there is nothing worse than a pushy sales person! Mo has a lot of product knowle... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Anerley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 14 Anerley Station Road, Penge, London, SE20 8PY, United Kingdom

  • +442087784881

4.7

Excellent

TrustScore 4.5 out of 5

352 reviews

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4.7

All reviews

(352)

13,892 reviews in the last 12 months

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Rated 5 out of 5 stars

KAY. I had a truly exceptional experience

I had a truly exceptional experience. Kay provided outstanding and invaluable assistance, expertly guiding me through the selection process and alleviating all my concerns. Her patience, kindness, and thoroughness were exemplary. Kay's dedication is commendable, and I express my sincere gratitude.. A BIG THANK YOU KAY I am forever grateful for your time .
Definitely should be a Manager or a teacher of Customer care

December 22, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi there, thanks for taking the time to share this feedback, we are pleased to hear that Kay provided you with an outstanding service, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

The team at Penge Wickes have been so…

The team at Penge Wickes have been so helpful over the past 5 months. I just want to show some recognition to all of them as I haven't come across not one person who hasn't gone above and beyond to assist me with the things I've needed.

November 16, 2024
Unprompted review
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Reply from Wickes - Anerley

Hey Fathiya, thanks for your five-star review, and I'm glad you enjoyed the service in our Anerley store! - Dylan

Rated 5 out of 5 stars

This is my local store so I visit quite…

This is my local store so I visit quite frequently. The staff are always very helpful and the store has everything I need. On the last visit, Val in particular was very helpful. He had great product knowledge. Will continue to shop here.

December 7, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi Stevie-Louise, thanks for taking the time to share this feedback, we are pleased to hear that the team are always very helpful, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

The fishwick brothers were amazing they…

The fishwick brothers were amazing they always have a smile on their face making my time a breeze. They are very efficient and knowledgeable and would reccomend them!!! The only reason I still shop here!! 10/10 service

December 11, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi, There. Thank you for sharing your review with us. I'm delighted to learn that you are happy with the service received in store. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great thanks to Anthony and Afrim for a…

Great thanks to Anthony and Afrim for a super service from wickes at Anerley

December 9, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi Rob, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Assistance at Wickes

Val was very helpful

December 7, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi, Sabah. Thank you for taking the time to share your review with us. I'm pleased to see that, Val was very helpful. Thanks again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Val very helpful

Val very helpful

December 7, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi, Arbnor. Thank you for taking the time to share your review with us. I'm happy to see that, Val was very helpful. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

We had our shower room designed and…

We had our shower room designed and fitted by Wickes. Mo the designer was excellent insuring that all went smoothly. We had a couple of hiccups but Mo pulled out all the stops to make sure everything went OK. The fitters were excellent and were very clean and tidy. Would recommend Wickes again.

November 4, 2024
Unprompted review
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Reply from Wickes - Anerley

Hey Rachel, thank you for your amazing feedback, and I'm delighted you enjoyed the service from Mo in our Anerley store throughout your shower room design and installation. It makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 4 out of 5 stars

Thank you Afrim and Damian (Wickes, Anerley)

I have been coming to Wickes, Anerley everyday this week since I am undergoing a house refurb. Some of the staff haven’t been helpful. I asked a simple question ‘what is the difference between this and that paint’ and I was told ‘I don’t know just search it up’. Why are you working in Wickes if you don’t know anything about the products? Makes no sense. Regardless, only 2 staff members, Damian and Afrim have been helpful and nice to us. They answered our questions and advised us on the products, unlike the rest of the staff who were just rude and ignorant. Also thank you Afrim for helping me to the car with the heavy shopping. Lastly, the security guard (didn’t get his name) has also been nice and helpful. The others need serious training in basic customer service.

November 27, 2024
Unprompted review
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Reply from Wickes - Anerley

Hey Samira, thanks for your positive feedback, and I'm glad to know that Damian and Afrim were super helpful in our store! - Dylan

Rated 5 out of 5 stars

Damian (from the Anerley store) was a…

Damian (from the Anerley store) was a fantastic help when ordering our new fence with him. He was very knowledgeable, had our interests at heart and told us some interesting things to be aware of. Very lovely chap and a big thank you to him!

November 17, 2024
Unprompted review
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Reply from Wickes - Anerley

Thank you for leaving a lovely review. We are happy to hear that Damian was able to deliver amazing customer service! - SW

Rated 5 out of 5 stars

Harry was so helpful

Harry was so helpful. Great customer service. I got the right product for what I needed. 10/10

November 24, 2024
Unprompted review
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Reply from Wickes - Anerley

Hey Tina, thanks for your five-star review, and I'm glad that Harry was able to help you in our Anerley store! - Dylan

Rated 5 out of 5 stars

Wonderful experience with the…

Wonderful experience with the delightful friendly and knowledgeable Anna at Anerley branch

Thanks

November 24, 2024
Unprompted review
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Reply from Wickes - Anerley

Hey Kim, thanks for your positive feedback, and I'm glad that Anna was able to help you in our Anerley store! - Dylan

Rated 5 out of 5 stars

Mo in Anerley was absolutely fantastic

Mo in Anerley was absolutely fantastic. Lovely bloke and knowledgeable. Funny and good salesman. I know I could have got the kitchen cheaper elsewhere however the quality and knowledge how from Mo wouldn't have been the same.
Great all-round. Highly recommended.

November 23, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi Jonathan, thanks for taking the time to share this feedback, we are pleased to hear that Mo provided you with a fantastic service, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Staff are always helpful and polite so…

Staff are always helpful and polite so just keep doing what your doing guys. Was served by kay and usually served by this lady who always greats me and tells me to have a good day/evening

November 19, 2024
Unprompted review
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Reply from Wickes - Anerley

Hey Patrick, thanks for your five-star review, and I'm glad that Kay was super helpful in our Anerley store! - Dylan

Rated 5 out of 5 stars

Harry was super helpful and patient…

Harry was super helpful and patient while I listed all of the products I needed! I would definitely recommend the Anerley store with their helpful staff and extensive product range.

November 19, 2024
Unprompted review
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Reply from Wickes - Anerley

Hello and thank you for your wonderful feedback; we are delighted to hear about your positive store experience. - SW

Rated 5 out of 5 stars

Excellent helpful staff

Excellent helpful staff - Anna served and gave great advice.

November 19, 2024
Unprompted review
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Reply from Wickes - Anerley

Hello Nic, thanks for your positive feedback, and I'm glad that Anna was able to help you in our Anerley store! - Dylan

Rated 5 out of 5 stars

Anna was super helpful

Anna was super helpful. Showed us everything we needed.

November 19, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi Louise, thanks for taking the time to share this feedback, we are pleased to hear that Anna was super helpful, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Kay was helpful and efficient

Kay was helpful and efficient. I think the customer service at this branch is excellent. I would definitely recommend Kay.

November 16, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Great service

Great service. Thanks Yasin for your help.

November 16, 2024
Unprompted review
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Reply from Wickes - Anerley

Hi There, thanks for taking the time to share this feedback. RD

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