Wickes - Baguley Reviews 247

I purchased my kitchen from Wickes at Baguley, and I can honestly say the whole experience has been exceptional from start to finish. What I expected to be a stressful and complicated process turned out to be smooth, well-organised, and actually enjoyable.

A big part of that is down to Hayley, who supported me through the design and planning stage. She was incredibly patient, approachable, and really took the time to listen to what I wanted. Rather than pushing a “one size fits all” design, she made sure she understood my space and lifestyle, and her advice genuinely transformed the final result.

The installation was flawless, and the after sales care has been just as impressive. Any questions I had were dealt with quickly and with real attention, and it really felt like that level of care continued even after the kitchen was fitted. Hayley and the aftercare team went above and beyond to make sure everything was right and that I was completely happy.

I would highly recommend Wickes at Baguley to anyone thinking about a new kitchen. They really deliver on every level, especially if you want a team that genuinely cares about getting it right from start to finish. Hayley in particular is outstanding, always professional, attentive, and always willing to go the extra mile to make sure everything is perfect.

We had a great experience with having our bathroom designed and fitted. Hayley was great with the design and getting everything ordered and booked in, and we also had a fantastic fitter who has done a brilliant job (KBL Construction). All the products are really good quality and we're delighted with our finished bathroom.

Very nervous about beginning the journey to referb a bathroom. Haley made this very simple with ease and made it enjoyable for us. Very helpful at each step, was able to suit a budget and talk us through each step.
So happy with Haleys(design consultant) work very professional and approachable.

I went to Wickes Baguley to look at kitchens. I was unsure what I wanted , but had measured up. I met Hayley. She was so helpful and thorough.She designed an amazing kitchen. I am extremely pleased with the result.
My new kitchen is awesome!
Thank you Hayley.
I can't wait til I have saved for the bathroom!!!!
Definitely recommend x

As a builder with Wickes trade card, you expect to have the discount on all items - as showing on the website. Went to store and I wasn't give the discount on reduced items! Misleading information when the site shows 10% EVERY time you shop!

We dealt with Tony Broadbent at Wickes, Baguley who was so helpful from the start. He listened to what we wanted when he came on the initial visit. His plans looked good on paper and they enabled us to fine tune our requirements. Our second visit to the store to finalise things helped us make the final tweaks and nothing was too much trouble for Tony. We received excellent service and now we await the final part of the jigsaw, "the fitting." Thank you Tony and Wickes, Baguley.

Tony at the Wickes Baguley store is brilliant! We had a kitchen design appointment with him and found him knowledgeable, patient and most importantly honest. We felt no pressure (unlike at another well known kitchen supplier) and the kitchens look to be great quality.

Excellent service very helpful staff, a very nice lady named Keeley helped us with our order and set up they are also very knowledgeable.

Tony Broadbent was our consultant, we showed him our previous design and measurements that we had hsd done previously by another kitchen designer. In no time he had drawn up a plan of our kitchen layout with the spec we had discussed with him. Very professional /helpful and honest with what he offered us. He covered all bases.

Tony was brilliant when designing my kitchen. He listened carefully, came up with great ideas, and made the whole process easy and stress free. The final design makes really good use of the space and looks great. I’m very pleased and would happily recommend him.

Second kitchen from Wickes this time just changing the doors because after 14 years the units are still perfect.
And after 14 years we even got the same sales person Tony Broadbent, and just as helpful and friendly as last time. 5 star service even though we kept changing our minds.
Long service is something you get when the company you work for values their staff and the staff value the product.

From the get go we had a great rapport with Tony, he was knowledgeable, personable, funny and not at all pushy!! We explained our needs and he delivered with recommendations and suggestions for the best kitchen. We personally cannot recommend Wickes highly enough and are really looking forward to receiving our new kitchen!

Tony Broadbent was very professional by fully explaining how the service works ahead of my appointment. Visiting the house ahead of the instore appointment to get accurate measurements and have a conversation about the possible design in person was a valuable experience and left me feeling assured that the he had a good sense of the space and offered suggestions that I had not considered.

Wickes planned and installed a new wet room for us, the designer Hayley took us through the design process and even though we changed our times came out with an excellent design for us. The installers (7 Seven Bathrooms & Kitchens Ltd) were excellent, they were clean and tidy and worked very hard, they finished in 5 days when we expected it to take twice that long, the finish was great and we are very happy with it. The Wickes support staff were also great, keeping us informed all the way and making sure we were happy.

I have never bought a kitchen or bathroom before and to be quite honest whenever I buy anything big may that be a sofa or car etc I have always found the sales people to be not hugely knowledgeable or a bit Salesey push type and it puts me off however this has 100% not been my experience with wickes. Hayley cassells has been absolutely outstanding from start to finish, without Hayley I we would have shopped around but she is hugely knowledgeable, polite, friendly and although you can tell she is brilliant at sales she certainly does not come across as salesey hand on heart an amazing experience and Hayley I am sure under wickes’s gudiance has been amazing thank you so much and if we ever neee another big person I will come look for Hayley’s help.

After getting quotes from some local contractors we visited Wickes as we wanted the security of dealing with a large company with good customer reviews. From the start Hayley was a delight to deal with. Patient, knowledgeable and responsive, even replying to emails out of hours. We are absolutely in love with our new ensuite shower room. The work has been completed to a high standard by Jak @ Rafal. They were super efficient, even working until 8pm one night to get the work done! They were clean and tidy throughout the project and very pleasant and professional to deal with. All in all a great, smooth experience and we won’t hesitate to contact Hayley and the team for our next project.

Visited for the first time after moving to the area and carrying out some unexpected electrical work. The team were especially helpful and spent time ensuring I get the right products for the job. They also returned some incorrect items I had ordered with no fuss. Keeley was the lady who helped me, with the expert advice of Phoenix.

Hayley was fantastic to work with while designing our perfect kitchen. From the very beginning, she really listened to what we wanted and helped turn our ideas into a design that was both beautiful and practical. She was patient, knowledgeable, and always happy to suggest ideas we hadn’t thought of, which made a big difference to the final result.
Throughout the whole process, Hayley was professional, responsive, and easy to work with. She made what could have been a stressful project feel smooth and enjoyable. We’re absolutely delighted with our new kitchen and would highly recommend Hayley to anyone looking for help with their kitchen design

Huge shout out to Wickes in Baguley, Hayley is an absolute star, excellent service from start to finish and always on hand whenever I needed help and advice even when she wasn't working and even after completion, Hayley is still there making sure everything is perfect. My kitchen is amazing and I love spending time here now and many thanks to Andy and the team for a super professional job with installation, plumbing, electrics etc and extremely lovely people and Andy went above and beyond for me. Thanks so much.

Excellent service. Particularly from Phoenix who was so helpful , polite and knowledgeable. Also received an unexpected discount on my purchase.
Thank you!! I’ll be back!