This is more about the home delivery service than the store. Being disabled i require more time to answer the door. Although I made wickes aware of this. It has become obvious that they haven't inform... See more
Company replied
Location
Switch locationChurchill Way West, Millenium Court, Basingstoke Berkshire, RG21 6AA, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Upon arrival I asked for some assistance with products. I met Billal who sorted everything. First class service, very knowledgeable, courteous and carried my purchases to the car. Great experience,... See more
Company replied
Denise was supremely helpful and knowledgeable right from the moment we sat down to discuss a new kitchen. She guided us when choosing everything from appliances to colour schemes, without being o... See more
Company replied
I would like to pass onto Martina (IC) Wicks Basingstoke my appreciation to Mark G for exceptional customer service. Mark was very helpful checking for stock, providing information on product codes t... See more
Company replied
Company details
About Wickes - Basingstoke
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Written by the company
- Promise 1
Contact info
Churchill Way West, Millenium Court, Basingstoke, Berkshire, RG21 6AA, United Kingdom
- +441256726300
4.1
Great
105 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and helpful from Mark…
Great service and helpful from Mark Bradford at Basingstoke branch.
December 14, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Simon, We are so grateful for your glowing review, it's great to hear that Simon was able to provide outstanding service. -
Bathroom looks great!
Designing the bathroom with Sarah Baxter was great.
Slight delay to start, but other than that work was done promptly even with changing the shower pump after the fact. Simon and the team at Jack of all Trades were really nice throughout.
December 12, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi thanks so much for your lovely review, we always love to hear feedback from our customers - SW
Great service from Basingstoke Store
Great service from Basingstoke, Darren the installer was excellent. Would recommend
December 9, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Darren was excellent. We appreciate you taking the time to let us know. RD
Staff were very belpful
Mark was very helpful in organising my delivery when my fence panels wouldn’t fit in my ban
December 7, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Christopher. Thank you for taking the time to share your review with us. I'm happy to see that, Mark, was able to sort out your delivery for you. Thank you again for your valuable feedback. - Scott H
Mark bradford @ Basingstoke store was…
Mark bradford @ Basingstoke store was very helpful in assisting me get a trade pro
December 7, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Andy, thanks for taking the time to share this feedback, we are pleased to hear that Mark was able to assist with your Tradepro account. We appreciate you taking the time to let us know. RD
very helpful designer team
Just a note to say thank you for the kitchen designer staff. We have had loyalty of issues since the initial design of the kitchen. This is due to the inconsistencies of an older house, so lots of changes had to be made on the fly, and not the Wickes team at Basingstoke. I would like to thank Sarah Baxter, for helping to sort most of the issues. I would give 5 stars, but the Wickes central customer services are difficult to contact, and it took up to an hour on hold each time I contacted them.
December 6, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Tim. Thank you for taking the time to share your review with us. I'm really pleased to see that, Sarah at our Wickes store in Basingstoke, was able to help sort most issues that occured during your design and installation. I am however sorry to see that it took you up to an hour each time to get through to our customer services. We will take this feedback on board to help improve future experiences. Thank you again for your review. - Scott H
My Wonderful En-suit
Wickes at Basngstoke provided a great service from our first meeting with the designer Sarah. I have the smallest en-suit but she worked wonders. Sarah was so patient and accommodating and really listened and understood what I required.
Darren, the surveyor and fitter turned the tiny en-suit into an oasis, my dream bathroom. Darren has an eye for small details and the finishing touches. He is professional and has a really high standard of workmanship.
Both Sarah and Darren are friendly and easy to talk to. Nothing was too much trouble for them, I could not have hoped to have better people to work with.
November 1, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Claudette, We are delighted to hear that Sarah was able to provide an outstanding kitchen design service and Darren gave an excellent fitting experience. Thank you for your kind words! - SW
Villal provided amazing service and…
Villal provided amazing service and helped us with finding the perfect laminate flooring and gave us the best advice! Thank you for your help!
November 25, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi S G, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Villal and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Well done Nat for helping me find the…
Well done Nat for helping me find the right LED product when all I had was old fluorescent lights
November 24, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Mark, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Nat and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Patience
I have just watched a cashier at Wickes, who with a long queue at the checkout, took lots of time and display care, compassion and patience with an elderly gentleman, who was struggling to understand his bill. Here name was Maria G. Well done
November 22, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, S Murphy. Thank you for taking the time to share your review with us. I'm really pleased to see that, Maria, provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H
Very helpful people
Harry was so so Nice and Helpful will definitely be returning to the store and will recommend wickes to people
November 1, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Shayo, thanks for your wonderful feedback, and I'm delighted that you enjoyed the service from Harry in our Basingstoke store! - Dylan
Very helpful service
Very helpful service , especially man called Billal who made visit much easier , highly recommend
November 17, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Kamila, thanks for taking the time to share this feedback, we are pleased to hear that Bilal was very helpful, we appreciate you taking the time to let us know. RD
WICKES LIFESTYLE KITCHEN NIGHTMARE
We bought wickes madison lifestyle kitchen in marine blue.Looked amazing in the store and we were given 15 years of warranty.Kitchen is not fully installed and already has dents on a side and the paint is chipping off.Looks like not the same kitchen.So cheap not worth a penny.Please do not buy lifestyle kitchens from Wickes!!!!
November 17, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Mrs Monika Fika,
Thank you for taking the time to provide us with your feedback, I have requested further information for this to be looked into if you can provide us with this we can have this issue looked into. - SF
Reply from Wickes - Basingstoke
Hey Chris, thanks for your five-star feedback, and I'm delighted that you enjoyed the great service in our Basingstoke store! - Dylan
When I visited the store I was provided…
When I visited the store I was provided with lots of help. Amazing service from staff.
November 14, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Sal, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great customer service
Great customer service. Billal really assisted me find the right items I required. Basingstoke branch is really a great well organised store.
November 10, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hello M Butt, thanks for your five-star review, and I'm glad that you enjoyed the service from Billal in our Basingstoke store! - Dylan
Wanted advice on a bathroom
Wanted advice on a bathroom. Great advice and customer service given by Bilal. Would definitely recommend coming here.
November 13, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Shahzad, Thank you for the lovely review! - SW
John from Basingstoke is a legend!
John from Basingstoke store is absolutely fantastic!! Very knowledgeable, friendly and helpful. I’d definitely recommend the store and him especially.
November 13, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Daniel, Thanks for the lovely review. - SW
Süper helpfull staff and great servıce
November 13, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Cuma, thanks for your five-star review, and I'm delighted that you enjoyed the service in our Basingstoke store! - Dylan
I use Wickes regularly as a tradesman
I use Wickes regularly as a tradesman. The plastering materials are always in stock and prices are competitive with local builders merchants. The staff in particular are brilliant at this branch. Very friendly and chatty.
November 13, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey there, thanks for your positive feedback, and I'm glad that you enjoyed the service in our Basingstoke store! - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.