Wickes - Bridgend Reviews 

Visited the store on a busy bank holiday and I was so pleased with my experience.

I am disabled and needed support to the car with the bark chippings I purchased. The team were run off their feet but were more than happy to help when someone was free.

I would like the disabled parking closer to the store but that’s not the stores fault.

Popped into Wickes to get some fence posts and fence panels great availability & staff service on the till.

Had an issue with an order i had but after speaking with staff they were more than helpful in sorting out the issue and rectifying it quickly.

Staff are friendly, helpful and knowledgeable. The managers are approachable and friendly. Would highly recommend using this store.

Been to wickes a few times the past few months and every time I always ask Nathan for help. He’s always willing to help and give good advise on what he thinks we should use for certain projects we are doing.
Very happy with the service we receive here

Went today to look for timber post for a fence, staff were really helpful as I have no idea what I needed, even told what was on offer to help make the job cheaper
Super happy with my trip

Always a good experience with helpful friendly staff!

To be honest I was really disappointed from the kitchen designer to the installation. I bought the, “Lifestyle” kitchen and it was measured up and designed by one of the staff-I visited the store face to face and she came out to the house to measure and look at the shape of the kitchen. She also recommended a kitchen fitter they used to use in Wickes. When the kitchen was unpacked, three units were missing and one worktop was a different colour. It took a lot of running around and chasing up to rectify this as it is not simply a case of going back to the store believe it or not! When the kitchen was fitted by the recommended fitter, (which included tiling), one of the worktops was fitted on top of another one, (it looked really out of place!) Eventually we had to buy yet another worktop and pay someone else to refit it properly. The finishing off of the tiling was poor and the grouting was even worse. This has also cost more money to rectify. I am not really impressed with the quality and overall feel very disappointed.

Went to wicks as we were looking for a new kitchen they have a good choice so we spoke to Jayde and we arranged a home visit for a kitchen design. When jayde had done our design we were very impressed so we ordered the kitchen. Just have a few weeks to go now for our installation so will let you know how it went.

Went in for some screws and electrical tape today, first time being in the store and didn’t know where any items were so I am lucky that Morgan and Meghan were so helpful and helped me locate said items, will be definitely be coming back if I need anything else

Utter Disappointment and Unacceptable Service

I am writing to warn others and express my immense frustration and disappointment regarding the appalling after-sales service and numerous issues with our recent kitchen order. This experience has been nothing short of a nightmare, and it’s unacceptable that a company of wickes' size operates with such disregard for their customers once you have their money.

Firstly, let’s be clear – my partner and I are not kitchen fitters or designers. We trusted Wickes to provide a full professional design service. We were shown a CGI of how our kitchen would look and placed our order in good faith based on this. At no point were we told we needed to meticulously double-check the work of their designers – because that’s what their job is. So imagine our shock when our kitchen fitter flagged a 20mm void between two cupboard doors – a void that was not shown in the design and that now sits awkwardly in our kitchen with no filler or solution provided except us having to buy a new door without them taking the old door and paying the price difference. When we raised this issue, your response was essentially to blame us for not noticing. Excuse me, but why would we, as customers, want or expect a random 20mm gap between two units? That is your design flaw, not ours.

Secondly, we were told there was no upstand included in our order – despite the fact that not only was it delivered, but the kitchen would look ridiculous without it. Then, to add insult to injury, not enough was sent, and once again we are being blamed for not catching this during the design process. Not only are we left with an unfinished look, but we’re now unable to return the excess, and have lost hundreds of pounds on materials we can’t use – through no fault of our own.

And finally, the countertops and backsplash, which we were told were the same product and colour, have arrived in visibly different shades. The lack of consistency here makes the kitchen look disjointed and cheap – not what we were promised, and not what we paid for.

In summary, we have paid thousands for a kitchen that:

Was poorly designed by your team,

Includes mismatched and missing elements,

Leaves us out of pocket for materials we can’t return,

And results in us being blamed every time we raise legitimate concerns.

This is not just unprofessional – it’s shameful.

The staff were really helpful. I was ordering goods and Laura helped me at the till to order what I needed and was very friendly. I was also browsing the kitchens and a Dale helped me book an appointment using my phone and showed me the products on offer including demonstrating the kitchens. This was so easy and I felt really welcome. A very clean and organised store

Forgot my wallet, was assisted by Lewis who helped me order on line so that I could use my PayPal instead

Fantastic team and service from all the colleagues.

Been visiting Wickes Bridgend à lot lately for various projects and have been served by Kirsten. Have to say she has a wonderful happy demeanour and is always really helpful. À credit to the company. Thanks Kirsten

New kitchen just installed purchased at Wickes, Bridgend. Very pleased with the kitchen and many thanks to Curtis Dower who designed for us. Steve Jones who fitted the kitchen for us, accompanied by his son Ross did an excellent job of installing. They were both hard working and professional. They worked quickly and efficiently. I would highly recommend their services to anyone. This is where the compliments end.
Wickes customer services are appalling. Our kitchen arrived without worktops which no one we spoke to seemed to care about. What’s the point of having a customer experience coordinator if they cannot solve problems for you. Requested call back from management, e mailed head office. Nothing. Very disappointing.

My second visit of the month to pick loft insulation at discounted price at the Bridgend store. On both occasions all staff couldn’t do enough for us. On our first visit they paused restocking shelves to open up access to the aisle we needed. On the second visit a member of staff stopped what she was doing and helped us to ‘man’handle the loft rolls.
Wickes is definitely the best DIY store for service.

Great kitchen designer, absolutely terrible customer service. Takes 30 min to answer call then just get fobbed off with incorrect information. Some parts damamged and would not refund terrible.

Steve Jones Installations have just finished installing our new Wickes kitchen. Brilliant experience. Very skilled, polite and tidy. Installation went like a breeze. Nothing too much trouble for Steve & his son Ross. Grateful for all the help and advice in what was a difficult install. These two are the best. Would recommend them to anyone. Also mention to Curtis Dower Sales at Bridgend Very helpful throughout .

Recently purchased a kitchen with Wickes, design process was great from start to finish, everyone was really helpful especially our designer Curtis who made the process effortless and actually quite fun! We decided to go with Wickes fitting although the wait time was longer than we were expecting we wanted an all in one service. We had an excellent fitter who did everything for us! Yes we had some delivery issues but that’s to be expected and we have purchased kitchen elsewhere and had more problems. A few items damaged but the fitter ordered replacements and these came in a few days! Overall great service and will be back for the bathroom in the new year!