This review relates to Wickes Bridgend and Jayde our kitchen design consultant. She came to our property and listened to our specific requirements and budget limit. The design brief fitted what we req... See more
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Location
Switch locationCrowbridge Rd, Waterton Link Centre, Waterton South Glamorgan, CF31 3XX, GB
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See what reviewers are saying
What amazing service I had today with the fab Betty at the Bridgend store.She was so helpful, nothing was too much trouble and she was so pleasant ,she even made buying paint fun!!!This is the best cu... See more
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Cornelly Utd Football club applied for Wickes Community support, after speaking to Ian the store manager he kindly directed us to the application, within 48 hours we were successful and Wickes donated... See more
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Made a booking for a bathroom design appointment but no one turned up. When i phoned the store i was told no one was working from the department that day and the person who was named as attending wa... See more
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Company details
About Wickes - Bridgend
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Crowbridge Rd, Waterton Link Centre, Waterton, South Glamorgan, CF31 3XX, United Kingdom
- +441656662697
4.6
Excellent
123 reviews
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This company invites their customers to review, whether positive or negative
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Amazing customer service from Laura
Amazing customer service from Laura
August 6, 2025
Unprompted review
Reply from Wickes - Bridgend
We're so happy to hear about the wonderful service you received from Laura. Thank you for your feedback! -AK
Masonary paint dreadful
The out door paint made by wickes is absolutely dreadful. 3 dry days then when it rained there were rain marks left on the walls.
July 12, 2025
Unprompted review
Reply from Wickes - Bridgend
Hi Jill, Thanks for your valuable feedback, and I'm sincerely sorry to hear about the paint. If you can please reply to the private message I've sent you on Trustpilot we can look into this for you.
- PP
Amazing customer Service off Kirsten.
Amazing customer Service off Kirsten.
Many thanks
See you soon
July 18, 2025
Unprompted review
Reply from Wickes - Bridgend
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kirsten. -AH
Really helpful knowledgeable staff
Really helpful knowledgeable staff. Very patient with me and my many silly questions.
July 7, 2025
Unprompted review
Reply from Wickes - Bridgend
We appreciate you sharing your feedback. We're so glad to hear our staff were helpful and patient with you. Thank you for your kind words. TW
Friendly
Friendly, organised store. Well stocked with everything I needed
July 6, 2025
Unprompted review
Reply from Wickes - Bridgend
We're happy to hear that you found our store friendly, organized, and well-stocked. Thank you for your positive feedback; we appreciate it!
-AF
Really helpful staff in store
Really helpful staff in store. I'm new at this diy stuff and didn't really know what I was buying. Very good advice and service no question seemed too silly
July 3, 2025
Unprompted review
Reply from Wickes - Bridgend
We're happy to hear that our staff were helpful and provided excellent advice for your DIY project. We appreciate your five-star feedback and are glad you enjoyed the service! TW
Wickes Bridgend
Wickes Bridgend
Did click & collect order the other week & had to pick up some more bits while there. Was assisted by Kirsten, who was very helpful & smiley , she showed us where to find what we needed & assisted us with which particular ones we needed
Was a pleasant visit 🙂
June 23, 2025
Unprompted review
Reply from Wickes - Bridgend
Hey Mrs Kidd, thanks for your positive feedback and I'm glad that Kirsten in our Bridgend store was able to help with your click and collect order! - Dylan
Reply from Wickes - Bridgend
We're so happy to hear that our team member was helpful. We appreciate your positive feedback and your recognition-GS
Megan fab help really appreciate her…
Megan fab help really appreciate her time and help saved the day for me paul
June 22, 2025
Unprompted review
Reply from Wickes - Bridgend
Hey Paul, thanks for your positive feedback, and I'm glad you enjoyed the service from Megan in our Bridgend store! - Dylan
Staff are so important
First thing I need to say. Megan I saw when entering the store smile eye contact, perfect person to help me out, not a DIY person so needed help big time, what I thought I needed was just the surface Megan pointed me in the right direction gave me all the answers I needed to get my project done.
June 17, 2025
Unprompted review
Reply from Wickes - Bridgend
We're happy to hear that you had such a positive experience. It's great to know that our team member Megan was able to provide the assistance you needed for your project. Thank you for your feedback!-GS
Great store
Well laid out store, clean and tidy. All staff were really friendly, particularly Laura on tills who was very helpful.
June 6, 2025
Unprompted review
Reply from Wickes - Bridgend
We're happy you found our store well-organized and clean! It's great to hear that our team especially Laura was friendly and helpful during your visit. Thanks for your review!
-AF
Lewis is helpful behind the till
Lewis is helpful behind the till. Couldn't recommend more!!
June 7, 2025
Unprompted review
Reply from Wickes - Bridgend
We're happy to hear that you found Lewis to be helpful! We appreciate you taking the time to leave us this great feedback!
-AF
Very helpful and friendly staff
Very helpful and friendly staff. The store is always lovely and clean
June 2, 2025
Unprompted review
Reply from Wickes - Bridgend
We appreciate your feedback and are so glad our team could provide a positive experience in our clean store. TW
Absolutely appalling after sales.
Absolutely appalling after sales / customer service. Even though our replacement bathroom was ordered in store they cannot assist. I had decided to purchase via a store, rather on line thinking it would be an easier process which is definitely not the case ! Still waiting for a defective item to be replaced that was reported 7 months ago. Will not refund as not reported within 30 days of delivery. Not interested that fitting was delayed and the fault could only be detected by a plumber and that I had to purchase another shower tray from an alternative supplier. Emails are ignored !
Would rate as zero if this were an option.
* Its now 28th June 2025 and still await contact from Wickes !
October 20, 2024
Unprompted review
Reply from Wickes - Bridgend
We understand your disappointment with the after-sales support. We're sorry to hear about the delay in replacing the defective item and that our team has not been responsive. We appreciate you bringing this to our attention and will look into this matter. TW
Very helpful
Kerry was a ray of sunshine when i asked her for help finding the things i needed, the whole store was very welcoming.
May 17, 2025
Unprompted review
Reply from Wickes - Bridgend
We're so glad to hear you had a positive experience! It's wonderful to know that Kerry was able to assist you and that you felt welcomed in our store. We strive to provide excellent customer service, and we're thrilled to hear that we achieved that for you. TW
Great staff at Bridgend
I was looking for Sandtex paint but could not find the colour.
Jason helped me look and eventually found the last couple.He spent time to help and was determined I would go away happy. Perfect ,helpful,courteous service.
May 14, 2025
Unprompted review
Reply from Wickes - Bridgend
We're thrilled to hear about your positive experience. It's wonderful to know that you received such excellent service from Jason. His dedication to helping you find the right product is truly appreciated-GS
Excellent shop for DIY needs
Me and my partner have just brought a house and have become frequent shoppers at Wickes. In particular we want to thank Lewis for being so amazing and helpful as first time buyers we definitely need it xD
Would recommend shopping at Wickes as all the people are helpful, they have an excellent range of products that are good quality as well
May 2, 2025
Unprompted review
Reply from Wickes - Bridgend
Hey Laura, thanks for your five-star review, and I'm glad you enjoyed the service from Lewis in our Bridgend store! - Dylan
Staff were really helpful
Staff were really helpful, was showed all the different offers that they had on. Even saved abit of money on the purchase, one happy customer 😀
May 8, 2025
Unprompted review
Reply from Wickes - Bridgend
Thank you for your kind words! We're delighted to hear you had a positive experience and that our team was able to assist you in finding what you needed. We appreciate your feedback.
-AF
Finding my way around Wickes.
I was sent to Wickes to buy felt for the top of my garden waste bins. I only had the measurements and little idea of where to find the product. I was helped by a young man, who found the correct nails and felt and afterwards another young man carried the heavy felt to my car and placed it in the boot. Excellent customer service for a woman in her 70's. Thank you, Vicki
May 9, 2025
Unprompted review
Reply from Wickes - Bridgend
We are so pleased to hear about your positive experience. It's wonderful to know that our team was able to assist you in finding the right products and provide you with the support you needed. We strive to offer excellent customer service to all our customers, and we are delighted that you found our team helpful. TW
We were served by Kirsten this morning…
We were served by Kirsten this morning very happy helpful not like the usual misery guts
May 8, 2025
Unprompted review
Reply from Wickes - Bridgend
Thank you for your kind words. We're glad to hear you had a positive experience with Kirsten. We appreciate your feedback and will share it with her.
-AF
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