Wickes - Bristol Reviews 

179
TrustScore 4 out of 5

4.1

Unit 2, Aldermoor Way, Longwell Green, Bristol Avon, BS30 7DA, GB


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Rated 5 out of 5 stars

Very easy to order a new bathroom. Luke Stone was very efficient and knowledgable. Everything we needed was discussed and alternatives suggested. Came away thinking it was a really professional servic... See more

Company replied

Rated 1 out of 5 stars

Delivery driver had been unbelievably rude to my pregnant wife. Obstructing our walkway with over 150kg of products and expecting her to move it on her own. Wickes didn’t care about this or that we wo... See more

Company replied

Rated 5 out of 5 stars

Adam has been brilliant from start to finish in designing our kitchen and bathroom! From the initial appointment, to the final appointment, Adam had our best interest at heart. He has made both design... See more

Company replied

Rated 5 out of 5 stars

I have previously had a Wickes kitchen & based on that experience have returned, not really wishing to go anywhere else. Rich Bounds helped bring my kitchen vision to life. He was helpful, knowledgeab... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Bristol

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Unit 2, Aldermoor Way, Longwell Green, Bristol, Avon, BS30 7DA, United Kingdom

  • +441179609716

4.1

Great

TrustScore 4 out of 5

179 reviews

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4.1

All reviews

(179)

13,788 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Store and one of the best…

Fantastic Store and one of the best managers I’ve ever had the pleasure to know. Highly recommended

January 20, 2025
Unprompted review
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Reply from Wickes - Bristol

Hey Peter, thank you for your five-star feedback, and I'm glad you enjoyed the service in our Bristol store! - Dylan

Rated 5 out of 5 stars

1st class service from Richard Bounds …

1st class service from Richard Bounds at wickes longwell green branch
Recommened

January 20, 2025
Unprompted review
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Reply from Wickes - Bristol

Hello Richard, thanks for your amazing review, and I'm glad you enjoyed the service from Richard in our Bristol store. - Dylan

Rated 5 out of 5 stars

Can't fault the staff

Can't fault the staff, I needed some advice on a DIY project I was doing and Nathan the staff were perfect, they were knowledgeable and straight to the point

January 17, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Dave, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I recently visited the Wickes store at Longwell Green

I recently visited the Wickes store at Longwell Green and had a fantastic experience. Nathan was incredibly helpful—he went above and beyond to assist me with everything I needed, offering great advice and making sure I had all the right products for my project. The store was well-organized, and the staff was friendly and knowledgeable. Highly recommend this location, and especially appreciate Nathan's excellent customer service!

January 10, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Kelvin, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Visited Wickes in Longwell Green today…

Visited Wickes in Longwell Green today - great advice, very helpful and all round brilliant service provided by Rich Bounds.
Looking forward to my new kitchen!

January 18, 2025
Unprompted review
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Reply from Wickes - Bristol

Hey Alex, thank you for your five-star review, and I'm glad that rich was super helpful throughout your kitchen experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I’ve not a bad word to say about my…

I’ve not a bad word to say about my experience of this store. I trotted in empty handed and trotted out with my hands full! Nathan was particularly helpful, he kindly helped me figure out what I needed for my broken toilet. Nobody wants a broken bog! Great customer service!

January 8, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Nathan, We're thrilled you had such a positive experience! It's wonderful to hear that you found everything you needed to resolve your plumbing issue, and that our team member was able to assist you so effectively. We appreciate you taking the time to share your feedback, and we're delighted to know that our commitment to excellent customer service made a difference for you. We'll be sure to pass along your kind words to Nathan. We hope you're enjoying your newly repaired toilet! - SF

Rated 5 out of 5 stars

A brilliant store

A brilliant store, well organised and well stocked. The staff are friendly and helpful. I had a query that required the managers assistance and honestly he couldn't have been more helpful and had a great sense of humour to go with it. I don't usually write reviews but my visit to this store made a really good impression on me. Highly recommended.

January 13, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Lain, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Need to check an item in store but…

Need to check an item in store but wanted to check before I travelled . So contacted them by phone and had a reply straight away with a friendly voice answering.

January 14, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Linda, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great experience with Wickes to date

I have previously had a Wickes kitchen & based on that experience have returned, not really wishing to go anywhere else. Rich Bounds helped bring my kitchen vision to life. He was helpful, knowledgeable & insightful. Nothing was too much trouble & everything was well explained with no rush or pressure to proceed. Hoping my fitting experience is as easy as last time.

January 13, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rich in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great and helpful staff

Great and helpful staff, helped me find what I was looking for very quickly and guided me on some more products that could suit my needs, will shop here again

January 10, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Harry, thanks for taking the time to share this feedback, we are pleased to hear that the team where great and helpful, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

The team at paulton are always happy to…

The team at paulton are always happy to help

January 11, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Thank you :)

January 13, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great customer service and the store…

Great customer service and the store manager is a top bloke

January 5, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Experienced and knowledgeable staff…

Experienced and knowledgeable staff which are a genuine pleasure .
Couldn't recommend them higher. Much better than other popular chains .
I wouldn't go anywhere else 😀

January 11, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Rob, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Rich in the kitchen design was very…

Rich in the kitchen design was very informative and very friendly. Thank you.

January 13, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rich in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent customer service, 5*!

Couldn’t find a product and I asked someone from customer services who was very knowledgeable. They showed me exactly where it was and gave me some very useful information about the product. 5* service.

January 13, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi Lewis, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Kitchen design

We have just ordered our new kitchen with the expert help of Rich Bounds at the Wickes Longwell Green store. We would really recommend meeting with Rich to discuss your ideas to see what you can achieve with a thought through kitchen design. We were impressed with the choice on offer and the customer care provided, we did not feel rushed or pressured during the process and the communication was great. Thanks Rich for all your help, we look forward to getting our new kitchen!

January 12, 2025
Unprompted review
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Reply from Wickes - Bristol

Hey Jodie, thank you for sharing your wonderful feedback! We're thrilled to hear about your positive experience ordering your new kitchen with Rich at our Longwell Green store. It's fantastic to know that he provided expert help and guidance, allowing you to achieve your dream kitchen design. We appreciate you highlighting the extensive choice and excellent customer care you received, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Lovely and helpful store

Lovely and helpful store, nothin is too much trouble and the staff are very helpful, highly recommend this store

January 4, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent Customer Service

Shane Gibbs is an absolute asset to your Company…. Our kitchen journey was complete today, from start to finish a real top man, his service was second to none, patient, thorough and nothing was too much trouble.

January 11, 2025
Unprompted review
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Reply from Wickes - Bristol

Hey Richard and Tina, thanks for your wonderful kitchen feedback, and I'm delighted that Shane was first class throughout kitchen project, enjoy your new space! - Dylan

Rated 5 out of 5 stars

One stop shop

One stop shop for all the items I needed to carry out my project at home . Friendly staff and competitive prices , had the answers to my questions so can’t knock them , got friends in the building trade who use them as well

January 4, 2025
Unprompted review
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Reply from Wickes - Bristol

Hi, Stephen. Thank you for taking the time to share your review with us. I'm really pleased to see that you find us to be a one-stop shop for all the materials you required for your project. Thank you again for your valuable feedback. - Scott H

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