Wickes - Burgess Hill Reviews 

66
TrustScore 4.5 out of 5

4.7

256-269 London Road, Burgess Hill Surrey, RH15 9QU, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Popped into store today to pick up some flooring that was on clearance, Shirl was beyond helpful calling another store and having them put aside the 5 packs that I needed to finish my project. Shi... See more

Company replied

Rated 5 out of 5 stars

Shirl was amazingly helpful for a girl with a picture of some angle and no idea of where they were despite walking the store a couple of times … She came off the till and showed me exactly where I... See more

Company replied

Rated 5 out of 5 stars

Wickes Burgess Hill designed our kitchen and discovered what we needed in no time at all. Functionality and symmetry was considered, managing our smaller galley kitchen space seemed easy. Ashley Gajja... See more

Company replied

Rated 2 out of 5 stars

Man turned up, could have been anyone! No Wickes top, no badge, no ID, even his car unmarked. Had a casual way about him and didnt properly introduce home self to the extent I had to ask what his cr... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Burgess Hill

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 256-269 London Road, Burgess Hill, Surrey, RH15 9QU, United Kingdom

  • +441444235649

4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

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4.7

All reviews

(66)

14,684 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Wickes design service

I have just purchased a bathroom and kitchen with Wickes and had a great experience. Sam my design consultant was very helpful and knowledgeable and made sure the process ran smoothly. He was very quick to respond to queries and helped me to design two fantastic rooms whilst being mindful of my budget. I would really recommend using the Wickes design service.

January 3, 2025
Unprompted review
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Reply from Wickes - Burgess Hill

Hi Louise, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Sam and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Fantastic experience with Wickes bathroom

Great experience with Wickes bathroom design and installation.

Michelle was fantastic giving us ideas with what we could do with our bathroom remodel and really took her time to go through the different options we could use with the space we had.

We used Wickes' installation who again was brilliant. Alan and his team were there bright and early each day and got the work done within the week.

Would 100% recommend.

October 28, 2024
Unprompted review
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Reply from Wickes - Burgess Hill

Hi, Christine. Thank you for taking the time to share your review with us. I'm delighted to learn that your design consultant, Michelle was able to provide fantastic ideas for your new bathroom, taking her time to go through all the options available. I'm also really pleased to see that your installers, Alan and his team, arrived early each day and completed the works speedily for you. Thank you again for your kind feedback. - Scott H

Rated 1 out of 5 stars

Parking charge for visiting store two days in a row!

I have received a parking penalty notice from a private parking company for parking at Wickes in Burgess Hill. I visited the store twice, two days in a row (I have visited numerous occasions recently as we are renovating!) but the camera hasn’t registered me exiting - (or they are trying it on) and think that I parked there for 24hours! I have receipts showing I purchased items in store on both days but Wickes customer services are being really unhelpful and basically washing their hands of it saying it is down the private parking company! I parked in their car park to visit their shop- which I might add I won’t be visiting again I will take my business elsewhere. No apology or much effort made at all to help. Shame on you Wickes. This is not ok.
**UPDATE** Wickes saying unable to help and that I now have to fight with the private parking company! Washed their hands of it. AVOID Wickes Burgess Hill!!

December 10, 2024
Unprompted review
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Reply from Wickes - Burgess Hill

Hey Lil Trim, thanks for your valuable feedback, and I'm sincerely sorry to hear about your situation with parking in our Burgess Hill store. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - Dylan

Rated 5 out of 5 stars

Great service

Great service from kitchen sales/ designer Sam.
Very helpful advice on planning and lots of options offered and nothing too much trouble. Home visit and final design and order process was all very efficient and professional.

November 21, 2024
Unprompted review
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Reply from Wickes - Burgess Hill

HI Pete, thanks for taking the time to share this feedback, we are pleased to hear that Sam was very helpful, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great Service

Recently ordered a new kitchen with wickes. Dealt with Sam who was very helpful and informative. Found the whole service stress free and cannot wait until we see the results when the kitchen has been fitted. Great variety of kitchen units and worktops which would suit a number of budgets.

November 30, 2024
Unprompted review
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Reply from Wickes - Burgess Hill

Hi, Sandie. Thank you for taking the time to share your review with us. I'm really pleased to see that your design consultant, Sam, was very helpful and informative throughout your design appointment. I'm glad to see that, Sam, made for a stress-free experience and that you are happy with the selection of kitchen units and worktops available. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

I recently upgraded my kitchen

I recently upgraded my kitchen, as a result I had to do lots of shopping in Wickes Burgess Hill. Id a very good experience but one person I find to be excellent in helping and support is Giselle.
Many thanks.

September 15, 2024
Unprompted review
Wickes - Burgess Hill logo

Reply from Wickes - Burgess Hill

Hi, Mr Holiness. Thank you for taking the time to share your review with us. I’m really pleased to see that, Giselle, at lour Wickes store in Burgess Hill was really helpful. Thank you again for your kind feedback. - Scott H

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