Wickes - Bury Reviews 

Just to say 'Thanks'very much for the help to get something loaded in the car as we are disabled .It was absolutely a rain downpour and he said it was no problem. Just to tell him thanks.

Stopped by Wickes Bury and was helped by James and Sue. Both were really polite, easy to talk to, and knew their stuff. They made everything straightforward and stress-free, which I appreciated. Solid service all round.

Absolute rubbish . Booked a large delivery order 5 days before . On morning of delivery I get a 3pm to 7pm delivery timescale so Wickes expect you to stay on site till 7pm ? They duly turned up at 9pm ,what kind of delivery timescale is that ? Just roll over to next day at a decent time.
Back to selco from now on who deliver before 5 . I don't want to wait till 9pm to receive a order from a branch 5 miles away !!
Ended up having my daughter on site to take delivery as I had waited 15 hours on site for delivery.
***what a pathetic reply from Wickes .Automated rubbish shows what service they offer to your trade customers ***

Went to bury shop and the service i got as soon as i walked in was fantastic no bother for anyone got my shed and lots of advise off steve cheers also sue on the tills i will be back soon

Jack from the bury branch was absolutely awesome. Very friendly,professional and eager to help!
Thanks a million Jack

I want to express my gratitude & thanks to the Bury BL9 5AQ store for their much appreciated generosity towards helping our local community garden areas. Special thanks to Peter, the store supervisor for his assistance.

Alima helped plan and design our kitchen, I did the build myself 21 units plinth's spice racks, coffee station, additional legs for units and corner pieces, the measurements and fitment along with quality blown away ! Alima covered every hinge nut and screw. I would and already have recommended Wickes Bury to design and supply all kitchen needs, Alima is a SuperStar.

I purchased a kitchen which was delivered fine. Then my fitter identified that there were extra boxes and contacting them, I was referred to different departments which I told them, someone is missing their kitchen items please come pick them but only to be told they can’t “help” me. I’ve now been asked to dispose them which is a cost I will incur to hire a van. Very poor customer care service. If I could only give them a no star. I will have to send them a bill for disposal because I cannot pay for their inadequacies

I went for a kitchen quote today. I met with Wahida, the kitchen specialist. Absolutely outstanding service! I am on a very tight budget, and I was made to feel like I was buying the top end bespoke kitchen. Nothing was too much trouble, she explained everything in a really kind and professional manner. To say I went with measurements on the smallest of papers, she went through it with patience and a with great attitude. I was not pushed in any way and she was happy to amend things as and when I changed my mind. I have come away to think but I must say because of Wahida, I will be back. She is a real gem and an asset to the store.

Abbie served us today and she really was an amazing girl and took our terrible humour very well we never leave disappointed

We came to the Bury store for some wood to build some garden beds. The lengths of some were longer than we needed and we did not have the appropriate tools at home.Steve W was more than happy to help and went the extra mile, cutting the timbers to the desired length.

Jack was really helpful when I went into store yesterday. I got very I need and very happy

Very helpful and pleasant service from Sue and Ste. Friendly and knowledgeable.

Alima Begum Design Consultant was Professional - Knowledgeable - Competent - Prompt & I loved her direct transparent approach. We had a very Successful & Positive Experience & Alima Begum is a True Asset to Wickes Bury. We look forward to our continuing professional relationship with Alima.

Bought a Wickes White PIR Lantern Wall Light - 60W, fitted it and then decided to replace the other 2 Black ones for White. Bury branch only had 1 in stock so ordered 2 from the Bolton branch, click and collect. When I got them home, noticed that whilst the Product code 702847 was the same on both, the packaging was different in colour. On checking the specification, the dimensions were different? As I wanted all 3 to match, popped down to my local Bury branch. The one in stock was the same as one of the two I brought in, also, by luck, the one I fitted a few days earlier. Swapped without any problem, Laura was very helpful.

I had a few questions about a product and delivery. Unable to get answers from the website, I rang the Bury store. Not only did they answer quickly but in a polite manner. The gentleman was precise and knowledgeable, answered all my queries and even gave further guidance, that's how to do it. Many thanks Paul

Special thanks to Hannah today on my visit , provided great customer service with a smile 😃 Many many thanks

A lady with purple hair think her name was Hannah really helped me out today with picking things out for my bedroom. She was lovely, helpful and polite

I had a great experience with your store.
Everything was laid out. The last staff member was polite and I stated the prices are good. Sue in Bury store.

Booked a home bathroom design appointment for a Saturday had multiple email reminders in the run up to the appointment. The appointment time came and I waited for the design consultant to arrive but she never showed up shocking customer service no phone call explanation, message, nothing! Complete waste of time.