Wickes - Bury Reviews 

88
TrustScore 4.5 out of 5

4.3

Moor Street, Bury Lancashire, BL9 5AQ, GB


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Rated 5 out of 5 stars

Hannah was very friendly and very helpful at the till. She sorted out my order for collection quickly and efficiently. John then took everything to my car and put 12 heavy bags into the car . Nothin... See more

Company replied

Rated 5 out of 5 stars

I have used Bury Wickes for over a decade. Service has always been polite and effective. Recently Hannah helped me to try and pay my bill with a multiple store card. I believed it was acceptable to... See more

Company replied

Rated 5 out of 5 stars

A member of staff at the Bury site named Jack was so helpfull with a purchase which you did not have in stock, enabling for me to have home delivery. He was efficient and went out of his way to sor... See more

Company replied

Rated 5 out of 5 stars

We visited Wickes/Bury for a kitchen and was seen by Wahida the design consultant who gave us professional advice backed up by sound knowledge of kitchens, she was so helpful nothing was to much troub... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Bury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Moor Street, Bury, Lancashire, BL9 5AQ, United Kingdom

  • +441617639960

4.3

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.3

All reviews

(88)

14,550 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Went in to buy some paint and found the staff to be very helpful and friendly.

July 25, 2026
Unprompted review
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Reply from Wickes - Bury

Hi JW, Thank you for taking the time to share your positive feedback. We're so pleased to hear that you found our team members helpful and friendly during your visit. - Sean

Rated 5 out of 5 stars

Jack was a brilliant help

Jack was a brilliant help
To us in wickes today!super helpful very friendly and eager to help us. Even delivering and loading to the car. Well done jack!

July 25, 2026
Unprompted review
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Reply from Wickes - Bury

We're delighted to hear about your positive experience! It's wonderful to know that Jack was so helpful, friendly, and eager to assist you, even with delivering and loading to your car. -AK

Rated 5 out of 5 stars

I’m doing renovations on my garden

I’m doing renovations on my garden. Wickes is just around the corner. Every time I have been in the staff are friendly, and very attentive. The store is well stocked with everything I needed.
I will be back again. Onto the next project 😁⭐️⭐️⭐️⭐️⭐️

July 11, 2026
Unprompted review
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Reply from Wickes - Bury

We're so pleased to hear you had such a positive experience with us while renovating your garden, Chris! It's wonderful that our team were friendly and attentive, and that you found everything you needed. We look forward to seeing you again for your next project! - AB

Rated 5 out of 5 stars

Give Sue at Bury a pay rise!

Sue at the Bury store was helpful, polite and just a generally lovely person to deal with. Thanks for helping me decide on the right paint/primer to buy for my railings.

July 22, 2026
Unprompted review
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Reply from Wickes - Bury

Hey Darren, thanks for your wonderful feedback, and I'm glad you enjoyed the service from Sue in our Bury store! - Dylan

Rated 5 out of 5 stars

Been to Wicks in Bury to buy paint.

Been to Wicks in Bury to buy paint.
Was able to buy some colours off the shelf but needed two colours to be mixed.
Spoke to an extremely helpful member of staff, James. He explained the procedure and the price and checked that we were happy. We were. James mixed the paint and also said if we needed more of the same to take a photo of the sticker that he put on the tin and we would get the exact match. Very helpful plus the paint was on offer.
Didn't wait long and very good service from James.

July 22, 2026
Unprompted review
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Reply from Wickes - Bury

We're delighted to hear about your positive experience at our store, Hazel! It's wonderful that James was so helpful with your paint mixing needs and provided such excellent service. We appreciate you sharing your kind feedback. - AB

Rated 5 out of 5 stars

A member of staff at the Bury site…

A member of staff at the Bury site named Jack was so helpfull with a purchase which you did not have in stock, enabling for me to have home delivery.
He was efficient and went out of his way to sort my purchase out.
A credit to the bury store who will get many return customers.
Well done Jack....

July 14, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hi Alan, we're so pleased to hear about your positive experience and the helpful service you received. It's wonderful that Jack went out of their way to ensure you could get your purchase! Thank you for your kind feedback. -LR

Rated 5 out of 5 stars

Hannah was very friendly and very…

Hannah was very friendly and very helpful at the till. She sorted out my order for collection quickly and efficiently.
John then took everything to my car and put 12 heavy bags into the car . Nothing was too much trouble and I really appreciated both their excellent service

July 10, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hello there, thanks for sharing your wonderful feedback. I'm glad to know that John and Hannah in our Bury store we're super helpful with your click and collect order! - Dylan

Rated 5 out of 5 stars

Great. Customer Service

I have used Bury Wickes for over a decade. Service has always been polite and effective. Recently Hannah helped me to try and pay my bill with a multiple store card. I believed it was acceptable to Wicks but after several attempt using different methods the card was not accepted. Importantly, it was the perseverance of Hannah that impressed me.
Looking forward to another decade or two of business!?

July 9, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hi Glyn, We are delighted to hear about your positive experience and the excellent service you received. It's wonderful to know that Hannah's perseverance made such a great impression. We appreciate your loyalty and look forward to serving you for many more years. - Sean

Rated 1 out of 5 stars

Bad costomer service and delivery sevice

June 26, 2026
Unprompted review
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Reply from Wickes - Bury

Hi there, we are truly sorry to hear about your negative experience with our customer service and delivery. We have sent you a request for more information to look into this further. -LR

Rated 5 out of 5 stars

Wahida has been amazing through the…

Wahida has been amazing through the whole process of choosing and designing our kitchen. Nothing wa stop much trouble even when I changed things around.

June 14, 2026
Unprompted review
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Reply from Wickes - Bury

Hi Emma, we're so glad to hear you had such a positive experience designing your kitchen with us! We appreciate your kind words. -LG

Rated 5 out of 5 stars

Excellent service by Wahida.

We were fortunate to have Wahida to deal with the planning of our kitchen: she was professional, knowledgeable and, more importantly, for us, she was patient.
Wahida is a fine ambassador for the Wickes brand!

June 13, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hi John, we're so pleased to hear about your positive experience designing your new kitchen. We appreciate your kind words about the professional and patient assistance received. -LR

Rated 5 out of 5 stars

Jack at Bury Store

Top service from Jack at the Bury store. Needed a kitchen cabinet door, Jack confirmed it was not in stock, checked all local stores and then ordered it for home delivery. Took him less that 10 mins, sorted.
A credit to the store.

June 13, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hi Niki, we're so glad to hear about your excellent experience with Jack. We appreciate you sharing your positive feedback! -LR

Rated 5 out of 5 stars

Laura was fantastic.

Laura was fantastic.

May 15, 2026
Unprompted review
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Reply from Wickes - Bury

We are happy to hear that Laura provided fantastic service, Alfie. Thanks for your kind feedback. - AB

Rated 5 out of 5 stars

Sue was amazing who works at the bury…

Sue was amazing who works at the bury branch. Was so helpful. She noticed her collegue was not helpful when we asked for support, and sue came to us herself asking if we still needed help. It felt like collegue didnt want to be at work. But sue was amazing and deffinatly deserves the 5 stars

May 23, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

We are so pleased to hear about your positive experience with Sue. It is wonderful to know she could assist you effectively. We appreciate your kind words and valuable feedback. - AB

Rated 5 out of 5 stars

Alima Begum Kitchen/Bathroom Design consultant at Wickes (Bury branch), Greater Manchester

Fantastic experience last year with Alima Begum the design consultant at Wickes, Bury. Alima is friendly, transparent, professional and down-to-earth; a great communicator, with an excellent eye for design. We were grateful for her patience, expertise and guidance regarding the design and installation of our new kitchen (which we absolutely love). The kitchen fitter Darren also did an excellent job on the install. A great experience all round with Wickes. We are now getting a bathroom installed too (again with Alima's help, so we know we are in safe hands).

May 14, 2025
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hi Steve, Thank you so much for your great review which highlights the fantastic service you had from our Design Consultant Alima. We are delighted that you are happy with your new kitchen, courtesy of Alima and your fitter Darren. We are also pleased that Alima was able to design a new bathroom for you. We appreciate your business.

Rated 5 out of 5 stars

Welcomed by Hannah as walked in

Welcomed by Hannah as walked in. Found items that we required, prompt and helpful.
Only downside to location is barriers on entry and exit.

May 6, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hi, Alec. Thank you for taking the time to share your review with us. We're really happy to see that you found our staff to be friendly and helpful during your visit. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Great customer service/planning our new kitchen

We visited Wickes/Bury for a kitchen and was seen by Wahida the design consultant who gave us professional advice backed up by sound knowledge of kitchens, she was so helpful nothing was to much trouble and planned everything for us, after Wahida had been round to measure up we received plans and a AI visual of what it would look like. We can honestly say a great experience and first class service. 5 🌟

April 13, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

We're delighted you received professional advice and first-class service from Wahida during your kitchen planning. It's great to hear that the design met your needs and that you found the experience helpful. We appreciate your five-star review! -AK

Rated 1 out of 5 stars

They never turned up.

They never turned up.

April 21, 2026
Unprompted review
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Reply from Wickes - Bury

Hi Phlebes, Please answer our request for more information so we can look into this for you.

Rated 5 out of 5 stars

Just to say 'Thanks'very much for the…

Just to say 'Thanks'very much for the help to get something loaded in the car as we are disabled .It was absolutely a rain downpour and he said it was no problem. Just to tell him thanks.

April 17, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

Hi Tally, We're so happy to hear that our team was able to assist you during the downpour. We appreciate you taking the time to share your positive experience and your kind words. -Summer M

Rated 5 out of 5 stars

Wickes bury uk

Stopped by Wickes Bury and was helped by James and Sue. Both were really polite, easy to talk to, and knew their stuff. They made everything straightforward and stress-free, which I appreciated. Solid service all round.

April 11, 2026
Unprompted review
Wickes - Bury logo

Reply from Wickes - Bury

We appreciate you taking the time to share your experience. It's great to hear that James and Sue were helpful and made your visit stress-free. -AK

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