The kitchen designer Angela was simply outstanding and provided some innovative ideas. My only frustration is Wickes offers appear great initially but once you realise it relates to units only and... See more
Location
Switch locationParc Pontypandy, Gallagher Retail Park, Caerphilly South Glamorgan, CF83 3GX, GB
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Liz the customer service support was fantastic. Advised and stayed with us discussing the Quickstep flooring colour, quality and quantity required. She was not satsfied until we were happy with th... See more
Company replied
Came in on the off chance to look at a kitchen, made a follow up appointment to completer the design. Ian was very thorough going through the plans, made sure that everything was fully explained at ea... See more
Company replied
For anyone thinking of using Wickes to install their kitchen, don't !! I was told Michael Philpott from MCCarpentry was the best installer they had. He isn't, he is a liar and a fraud. He had his Neph... See more
Company replied
Company details
About Wickes - Caerphilly
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Parc Pontypandy, Gallagher Retail Park, Caerphilly, South Glamorgan, CF83 3GX, United Kingdom
- +442920836800
4.8
Excellent
202 reviews
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Turned up on Sunday and found the store…
Turned up on Sunday and found the store people so helpful and friendly, first visit to this store but will not be the last.
Parted with £5 cash for charity but the efforts of Jacqui, Meg & Sian it should have been worth a lot more.
Thanks again
Keep it going.
Jeff
November 30, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi, Jeff. Thank you for taking the time to share your review with us. We are really happy to see you found our staff to be friendly and helpful during your visit. We also appreciate your charity donation! Thank you again for your kind feedback. - Scott H
Liz helped my dad and was very very…
Liz helped my dad and was very very helpful. He made sure to tell me how helpful she was and asked me to leave a review for her ❤️
November 28, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi, Hannah. Thank you for taking the time to share your review us. We are happy to see that, Liz, was able to help your dad during your visit. Thank you again for your kind feedback. - Scott H
Kitchen
Dale Tyler- Ordered a kitchen very easily with great advice. Ian Baker was our design consultant and he couldn't do enough for us. Kitchen arrived on set day it was arranged for with great delivery service. We wanted to add more cupboards to our kitchen and Ian was on the other end of the phone getting it all sorted for us with no mistakes. Can't thank him enough for the amazing service he provided. Thank you Ian *****
September 24, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Donna, Thanks for taking the time to leave your review. We are happy to hear that Ian your design consultant was able to help you with your kitchen project and sort out any new ideas you wanted to add to your project. Thanks for the kind feedback. -JL
Ian and Jackie halped me amazing staff…
Ian and Jackie halped me amazing staff so helpful kind .
November 27, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Mark, many thanks for leaving a review after your visit to our Caerphilly store. It's good to know that you had great customer service from our staff members Ian and Jackie. DG
Excellent Customer experience
Popped in to pick up some insulation board to be used for a school project, turns out my car isn't as big as I thought it was! Anyway, Selena who had served us went out of her way to help and we managed to cut it down in the middle of the car park! Definitely recommend, products great and customer experience even better 👍🏼
November 15, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're glad you enjoyed your experience and that the insulation board is great for your project! We appreciate you mentioning the assistance you received from Selena; we aim to provide the best support possible. Thanks for recommending us! -AK
Very satisfied customer
Really please with our experience today and the price was fantastic too. James the designer was really helpful with the planning and design and also helped bounce ideas with us . James was also very helpful in trying to get our order to us at the earliest date
November 14, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi, Haydn. Thank you for taking the time to share your review with us. We are really pleased to see that your design consultant, James, was very helpful and provided a great design experience. Thank you again for your kind feedback. - Scott H
New Kitchen
Fantastic experience, first time buying a kitchen and Ian was knowledgeable, reassuring and thorough and nothing was too much trouble nor did we feel pressured into anything. Thank you
November 12, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're happy to hear that you had a fantastic experience purchasing your first kitchen. We appreciate your kind words and are so glad you felt reassured and supported throughout the process. -AK
EXCELLENT Tip Top advice
Clear,no hard sell approach.Practical and honest advice from James.We will be placing our kitchen order shortly.We have cancelled all other scheduled appointments with several kitchen suppliers! A worthwile expreience throughout and top quality bepspke materials.
November 9, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Diane James, We're happy to hear that you found James advice practical and honest. We appreciate you choosing us and are excited to fulfill your kitchen order with our top-quality materials. Thank you! -LC
Excellent
Excellent, thanks to Rachel in the Caerphilly store!
We thought you could use Clearpay in store but turns out this was online only. Rachel had lots of patience with us, put the order through on my phone for me so we could compete the order. What a woman, total asset to the store. Thank you so much for helping us (I’d only saw a TikTok less than an hour before on how to build a stud wall & had somehow managed to talk my husband into it! So you saved us a lot of stress & still got me my wall!😆) Thank you Rachel!
November 8, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey Leah, thanks for your five-star feedback, and I'm delighted that Rachel was really helpful and patient with you in our Caerphilly store! - Dylan
Excellent customer service
I visited the store today. The service from Jacqui, in particular and the other staff was first class. I would definitely recommend them for any advice or help with DIY matters.
November 7, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey there, thanks for your five-star review and I'm delighted that Jacqui was able to help you out in our Caerphilly store! - Dylan
Fantastic customer service
Fantastic customer service - looking for paint and a member of staff named Morgan went above and beyond to help - even going out the back to look for a tin of paint that was just delivered.
November 7, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Sharon,
We're happy to hear that you received fantastic customer service. We appreciate you mentioning Morgan who went the extra mile to help you find your paint. Thanks for your positive feedback.
-Ellysse
First Class Service
I dealt with Ian Baker and he provided a first class service , from start to finish.
I highly recommend you speak to Ian if your planning your next home improvement jobs
November 3, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Elaine, we are happy to hear that you received first-class service! We appreciate your recommendation, and thank you for sharing your positive experience with us. -LG
Great service
James was really friendly made the experience really easy and was very helpful listened and gave some great advice
November 2, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi, Nic. Thank you for taking the time to share your review with us. We are really pleased to see that, James, was helpful and gave some great advise. Thank you again for your kind feedback. - Scott H
Highly recommend
Angela was great to work with, really helpful and offered great options in different price ranges to meet our budget. Made our experience really easy.
November 1, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi, Thank you for taking the time to share your review with us. We are really happy to see that, Angela, was really helpful, providing excellent service. Thank you again for your kind feedback. - Scott H
Angela was very helpful and extremely…
Angela was very helpful and extremely patient while helping me chose my new kitchen.
November 1, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi, Hayley. Thank you for taking the time to share your review with us. We are delighted to see that, Angela, was very helpful and patient whilst helping you choose your new kitchen. Thank you again for your kind feedback. - Scott H
Visited yesterday to buy flooring and…
Visited yesterday to buy flooring and the service we received was brilliant. Morgan was lovely and helped to put it in the car, and Jaqui was also amazing, with helping to deal with a cancellation of an order and to put the flooring on the trolley and also which underlay to buy, there were also 2 other members of staff which were friendly and helpful. But unfortunately we didn’t catch their names. Well done Wickes!
October 27, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Jean, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Morgan in our store and that they provided you with useful advice. -AH
Selena on the tills was very helpful…
Selena on the tills was very helpful and very informative on the product that I needed very cheerful and friendly.
October 25, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Alan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Selena in our store and that they provided you with useful advice. -AH
Thoughtful and accommodating
Angela was so helpful during our home visit and in store while designing our bathroom. Everything was explained clearly and thoughtful consideration was given to the additional needs of my disability.
October 25, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi, Esme. Thank you for taking the time to share your review with us. We are really pleased to see that, Angela, clearly explained all the processes and listened to all your requirements. Thank you again for your kind feedback. - Scott H
I had a great experience today with…
I had a great experience today with setting up my trade account in store and purchasing of materials, thanks to Getrude for her assistance and support with this
October 24, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey Ryan, thank you for your positive feedback! I'm delighted that Gertrude was able to help you our in our Caerphilly store! - Dylan
Wickes
Wickes, Caerphilly.
Angela the designer was a wonderful help.
Many thanks.
September 13, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Christine,
We're happy to hear that the designer was a wonderful help to you. Many thanks for your positive feedback. - PP
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