Wickes - Catford Reviews 

243
TrustScore 4 out of 5

4.2

7 Catford Hill, Catford London, SE6 4NU, GB


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Rated 5 out of 5 stars

I was having problems with the online ordering system. The website kept crashing and when I did manage to check out half of my cart was unavailable for home delivery despite it being in stock. I cal... See more

Company replied

Rated 5 out of 5 stars

Great customer service from kay at the Catford bridge store yesterday. I Have lots of home improvements which are tedious and mentally challenging. The staff member helped alot by giving fast and suf... See more

Company replied

Rated 5 out of 5 stars

My wife and I went into Wickes Catford needing two items to repair our bathroom taps and bathroom light. But we’re not especially DIY-savvy and couldn’t find the products we were looking for. Milton,... See more

Company replied

Rated 5 out of 5 stars

We were in the Catford branch looking for items for our rebuild. Milton was extremely attentive and proactive. He noticed that we needed help and came over without us having to ask. He provided excell... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Catford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 7 Catford Hill, Catford, London, SE6 4NU, United Kingdom

  • +442086909872

4.2

Great

TrustScore 4 out of 5

243 reviews

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1-star

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4.2

All reviews

(243)

13,892 reviews in the last 12 months

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Rated 5 out of 5 stars

Wickes delivery service … second to none!

The Wickes delivery service is one of the greatest bargains out there in the new world of having everything coming to your door. We had 20 sacks of garden compost delivered for just £4! I could even have chosen next day delivery for the same price. When it arrived it was loaded carefully, quickly and tidily to my front garden. So good we did the same again a week later!!

August 25, 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you found our delivery service to be a great value! It's wonderful to know that your compost delivery was so efficient and convenient. Thank you for sharing your positive experience with us. -AK

Rated 5 out of 5 stars

My order and delivery from Wickes of Earth and stones was done in minutes!

My order and delivery from Wickes of Catford, were excellent. They came early, unloaded in the space I cleared in front of my house and were done in a matter of minutes. Great service on both occasions and I’ll be ordering from them again because of this.

August 4, 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that your order and delivery experience was excellent! It's great to know the service met your expectations, and we appreciate your intention to order from us again. Thanks for your positive feedback. -AK

Rated 5 out of 5 stars

Great product

Great product, bought good quality manure really cheaply. Used in my garden with good results for my plants and vegetables

August 22, 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you found our product to be of great quality and value! It's wonderful to know that it has helped your plants and vegetables thrive. Thanks for your feedback. -AK

Rated 5 out of 5 stars

Tiles

Very helpful and knowledgeable. Great service.

September 21, 2025
Unprompted review
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Reply from Wickes - Catford

Hi, James. Thank you for taking the time to share your review with us. I'm happy to see you received great service. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Magnificent Milton

My wife and I went into Wickes Catford needing two items to repair our bathroom taps and bathroom light. But we’re not especially DIY-savvy and couldn’t find the products we were looking for. Milton, however, went the extra mile, helping us to locate the items and work out the correct sizes. He was warm, helpful and gracious and we really appreciated his assistance. Absolutely first-class customer service. Thank you!

September 20, 2025
Unprompted review
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Reply from Wickes - Catford

Hi, Tom. Thank you for taking the time to share your review with us. I'm really pleased to see that Milton was able to help you locate the correct items and work out the right sizes. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Delivery was on time and professionally…

Delivery was on time and professionally undertaken.

August 8, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Steve, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

I came into your store and was looking…

I came into your store and was looking a little lost and a lovely helpful lady called Margarita came to my rescue. She helped me find what I was looking for. She was very friendly and knowledgeable wish more staff in shops are like her .

September 18, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Lorraine,

We appreciate you sharing your experience. We're happy to hear that Margarita was helpful and friendly. We're glad they could assist you in finding what you were looking for.

-Ellysse

Rated 5 out of 5 stars

I had an excellent experience at Wickes…

I had an excellent experience at Wickes yesterday thanks to Raeesah. They were extremely helpful, knowledgeable, and went out of their way to make sure I found exactly what I needed. Nothing felt rushed — they took the time to explain the options clearly and even gave me some really useful advice for my project. Their professionalism and friendly approach made the whole visit stress-free. It’s rare to come across staff who genuinely care about customers, but Raeesah definitely does. Highly recommend speaking to them if you’re in store!

September 18, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you sharing your experience. We're happy to hear that you found Raeesah helpful and knowledgeable, and that they provided useful advice for your project. We're glad their friendly approach made your visit stress-free, and we thank you for your recommendation.
- PP

Rated 5 out of 5 stars

Visited the store today and was greeted…

Visited the store today and was greeted by Raeesah, who was able to assist me on my purchase. Found Raeesah to be highly approachable, informative and knowledgeable.
Thank you for your help Raeesah, it was much appreciated.

September 18, 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you found our Raeesah approachable, informative, and knowledgeable during your visit. We appreciate you taking the time to share your positive experience!
- PP

Rated 5 out of 5 stars

Very happy with delivery service

Very happy with delivery service - 20 heavy paving slabs - delivered exactly when they said. Glad I didn't have to transport them in my own car. £4.00 delivery charge was what it would have cost me in petrol.

August 26, 2025
Unprompted review
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Reply from Wickes - Catford

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery and that they provided you with useful advice. -AH

Rated 4 out of 5 stars

Not a fan of delivery charges

I wish Wickes didn't charge for the deliveries beyond a certain value of purchase. Otherwise it would have been a 5-star

August 17, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate your feedback and are glad you had a good experience. We'll consider your delivery cost suggestion. -AK

Rated 5 out of 5 stars

Super service

Easy to order, delivery was helpful, delivery staff placed my products in my garden for me, very helpful and polite.phone call before delivery let's you know when they should be there. Super service

September 13, 2025
Unprompted review
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Reply from Wickes - Catford

We are grateful that you took the time to provide us with feedback. It's great that you had a smooth ordering process and that our delivery team was so helpful and polite. -AK

Rated 5 out of 5 stars

I would recommend George at Catford if…

I would recommend George at Catford if you are looking for a kitchen or bathroom renovation. He sat us down discussed our options around kitchen range we would like gave us an idea of cost. Then designed it .We were so happy with the design although it was a bit more than George suggested we still brought it

August 22, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you taking the time to share your feedback. We are so glad to hear that you were happy with the design and options presented for your kitchen by George. Thank you for recommending our services! -AK

Rated 1 out of 5 stars

Booked an Home Visit

I arranged a home visit to my property in Peckham to discuss the renovation of my bathroom. The Design Consultant at the Catford branch of Wickes contacted me the day before the appointment.

Surprisingly, I was told the minimum spend would be £5,000+, excluding installation.

I found myself disappointed and unable to proceed with the appointment, as a decision had already been made as to the costs without the designer visiting my property, and considering the size of my bathroom (small), the materials required for the work and the design I had envisaged.

If Wickes' practice is to have a fixed price already in mind before viewing their customers’ homes, this does not bode well for future customers inclined to use their services.

Had the appointment gone ahead and I was happy with the outcome of the visit, I may have retained Wickes’ services for the renovation of my kitchen.

Missed opportunity by Wickes.

Future customers beware!

September 10, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you sharing your experience. We regret to learn about the minimum spend quoted before assessing your bathroom. We'll review this internally to ensure a better experience in the future. Thank you for your feedback. -AK

Rated 5 out of 5 stars

Gravel delivery

I’ve ordered Cotswold chipping gravel bags for the garden from Wickes twice this summer and great delivery & product both times. Exactly what I needed thank you!

September 9, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Ruth Farquharson, We're happy to hear that you were satisfied with the Cotswold chipping gravel bags and our delivery service. Thank you for your positive feedback; we appreciate it! - LC

Rated 5 out of 5 stars

Excellent Delivery Service

I have had 12 deliveries of heavy goods over a 5 week period and every one of them has been very quick and very efficient.

September 12, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Jeff, thank you for taking the time to leave a review. We're happy to hear that our deliveries of heavy goods were quick and efficient for you over the past few weeks. Thank you for your positive feedback! -LG

Rated 5 out of 5 stars

Reliable and punctual Ideal company's

Reliable and punctual Ideal company's

September 8, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Mr & Mrs Hines, thank you for taking the time to leave a review. We appreciate your positive feedback. We're glad you value our reliability and punctuality. - LG

Rated 2 out of 5 stars

The blokes that delivered the wood were…

The blokes that delivered the wood were nice enough, however they only delivered 7/8 items before heading off. Called Wickes customer service straight away, after ten mins they picked up, informed me that that will send a replacement. Over two weeks later I am still waiting for this…

August 21, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Robert, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. We've asked for information on Trustpilot so we can look into it further. - AH

Rated 5 out of 5 stars

Reliable delivery service

Used many times and always provide excellent deliveries. Products are good value and usually in stock for delivery.

September 5, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Dean,

We're happy to hear that you receive excellent deliveries and find our products a good value. We appreciate your positive feedback and support.

-Ellysse

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good support, flexible

September 5, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Victor P, We're happy to hear that you had a positive experience with our fast delivery, helpful support, and adaptable service. Thank you! - LC

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