Wickes - Catford Reviews 

244
TrustScore 4 out of 5

4.1

7 Catford Hill, Catford London, SE6 4NU, GB


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Rated 5 out of 5 stars

I was having problems with the online ordering system. The website kept crashing and when I did manage to check out half of my cart was unavailable for home delivery despite it being in stock. I cal... See more

Company replied

Rated 1 out of 5 stars

I had a really disappointing experience at this branch of Wickes. I went in with an issue that needed sorting, and the staff member I spoke to, Margarita, was rude, dismissive, and completely unhe... See more

Company replied

Rated 5 out of 5 stars

My wife and I went into Wickes Catford needing two items to repair our bathroom taps and bathroom light. But we’re not especially DIY-savvy and couldn’t find the products we were looking for. Milton,... See more

Company replied

Rated 5 out of 5 stars

Great customer service from kay at the Catford bridge store yesterday. I Have lots of home improvements which are tedious and mentally challenging. The staff member helped alot by giving fast and suf... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Catford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 7 Catford Hill, Catford, London, SE6 4NU, United Kingdom

  • +442086909872

4.1

Great

TrustScore 4 out of 5

244 reviews

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4.1

All reviews

(244)

13,951 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always happy with Wickes delivery

Always happy with Wickes delivery. They call before hand and they're always friendly. Thank you.

July 16, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Patrick, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us and this service. -AH

Rated 5 out of 5 stars

2 helpful gentlemen

2 helpful gentlemen, 1 young, 1 older. I am elderly and petite. They helped me inside with the cumbersome water butt and assured me the dents would disappear once full. They were polite and friendly.

July 21, 2025
Unprompted review
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Reply from Wickes - Catford

Thank you for taking the time to leave your review!
We're happy to hear that the team in catford provided such helpful and friendly assistance.
- PP

Rated 5 out of 5 stars

Drivers were careful

Drivers were careful, respectful and prompt. Message received before their arrival.22

July 21, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you taking the time to share your experience. We are glad that you found the delivery driver to be careful respectful and prompt
- PP

Rated 5 out of 5 stars

Always have a great experience with the…

Always have a great experience with the Wickes delivery service , reliable, pleasant and very reasonable

July 20, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you taking the time to leave us this feedback. We're so glad to hear that you find our delivery service reliable and pleasant!
- PP

Rated 5 out of 5 stars

Delivery arrived in full and on time

Delivery arrived in full and on time, and cost a lot less to have delivered than the equivalent from major competitors.

July 18, 2025
Unprompted review
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Reply from Wickes - Catford

Thank you for your positive feedback! We're happy to hear that your delivery arrived complete and on time.
- PP

Rated 5 out of 5 stars

Jobs a gooden

Left it where I had asked it, give me a call before arrival & sent photos.

July 18, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you taking the time to share your experience. It's great to hear the delivery went smoothly.
- PP

Rated 1 out of 5 stars

I was asked to review the delivery but…

I was asked to review the delivery but this was delivered to the wrong address which meant I had to walk up and down the roads looking for the house it was delivered to. I then had to transport these items back myself and did not hear anything back from the wickes branch in regards to any compensation.

July 25, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Tom, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this delivery. This is not the level of service we try to deliver here at Wickes. - AH

Rated 5 out of 5 stars

The delivery experience is great…

The delivery experience is great because it is really fast to get something. The next day delivery service surprised me also it comes early which is good to get works started.

July 18, 2025
Unprompted review
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Reply from Wickes - Catford

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this delivery. -AH

Rated 5 out of 5 stars

On time and dropped close

On time, called and texted to let me know I'd be first and dropped the goods as close as they could.

July 15, 2025
Unprompted review
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Reply from Wickes - Catford

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Ordered 10 led light bulbs which…

Ordered 10 led light bulbs which arrived within a couple of days. The delivery was in two consignments (3 and 7) which was not a problem for me (it would have been if I had physically travelled to my local store to find there were only 3 on the shelves) but it does seem crazy that Wickes maintain such low stock levels in their store.

July 10, 2025
Unprompted review
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Reply from Wickes - Catford

Hi Richard, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with this order. -AH

Rated 5 out of 5 stars

Kind and considerate delivery guys

Ordered 2 fence panels for our rear garden,the van turned up at the time they said and the panels were offloaded into our front garden and for a small consideration they were carried through the house to our back garden ,kind and considerate is a good description of the delivery guys.

July 10, 2025
Unprompted review
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Reply from Wickes - Catford

Hey there, thank you for your positive feedback, and I'm delighted that you enjoyed our five star delivery service! - Dylan

Rated 5 out of 5 stars

Professional and helpful kitchen design

We've just ordered a kitchen after a home visit and later meeting with George. George took careful measurements to draw up a plan of our space and was very helpful at our meeting. He patiently talked through his design with us and tried out alternatives until we were happy. Here's hoping the delivery goes well too 😀

July 18, 2025
Unprompted review
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Reply from Wickes - Catford

Thank you for taking the time to provide us with your feedback. We are pleased to hear that you found the home visit and meeting with George helpful, and that you were able to collaborate on the design in finding suitable alternatives. We are wishing you a successful delivery! -AK

Rated 5 out of 5 stars

Delivery was prompt and the guys were…

Delivery was prompt and the guys were polite and efficient. They had a gym workout with the delivery and did it all with a smile and good humour. Thanks

July 23, 2025
Unprompted review
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Reply from Wickes - Catford

We appreciate you taking the time to leave us this fantastic review! We are so glad to hear the delivery was prompt, and the team were polite and efficient. Best gym workout there is! 😄 -AK

Rated 5 out of 5 stars

Great delivery service very good price

Great delivery service very good price. Delivered when said kept me informed Quick and efficient.

July 9, 2025
Unprompted review
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Reply from Wickes - Catford

We're so happy to hear you received great delivery service at a very good price and that you were kept informed on the delivery process. We appreciate you taking the time to leave us feedback! -AK

Rated 5 out of 5 stars

Delivered on time by a courteous…

Delivered on time by a courteous delivery driver and mate.

July 9, 2025
Unprompted review
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Reply from Wickes - Catford

We're glad you were pleased with our team's timely delivery and courteous service. Thank you for your positive feedback! -AK

Rated 5 out of 5 stars

Good communication

Good communication. Delivered on time and helped me get it into the house

July 8, 2025
Unprompted review
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Reply from Wickes - Catford

Thank you for taking the time to leave your review!
We're happy to hear that you experienced good communication and on-time delivery with assistance getting it into your house.
- PP

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Updated rough time of delivery, then driver calls about 10 mins before . Polite and helpful delivery guys, have used a few times now and had good service every time.

July 10, 2025
Unprompted review
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Reply from Wickes - Catford

We're happy to hear that you find our online ordering easy and our delivery service helpful. We appreciate you taking the time to share your positive experiences with us!
- PP

Rated 5 out of 5 stars

Our delivery driver was Darren

Our delivery driver was Darren,
Very helpful and very pleased with the service. Thank you!

July 11, 2025
Unprompted review
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Reply from Wickes - Catford

We really appreciate you taking the time to provide us with your feedback, We're so glad to hear Darren the delivery driver was helpful, and you were pleased with the service.
- PP

Rated 5 out of 5 stars

Delivery from Wickes.

Turn up on time. Helpful when asked to leave stuff at the back door.

July 21, 2025
Unprompted review
Wickes - Catford logo

Reply from Wickes - Catford

Hey Keith, thanks for your amazing review, and I'm delighted that you enjoyed our punctual delivery service! - Dylan

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