Wickes - Chesham Reviews 

419
•
TrustScore 5 out of 5

4.9

Townsend Road, Chesham Hertfordshire, HP5 2AA, GB

•

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Rated 5 out of 5 stars

Excellent customer service from Emily at Wickes! She’s always incredibly helpful, friendly and willing to go the extra mile to make sure you get exactly what you need. Every time I visit, she’s approa... See more

Company replied

Rated 5 out of 5 stars

I had been struggling to find the right cabinet handles for quite some time. Sham was extremely helpful and took the time to help me find exactly what I was looking for. I really appreciate his patien... See more

Company replied

Rated 5 out of 5 stars

I was served by a super young man named Toby at your Chesham store. He was professional, helpful and extremely polite. Thank you Toby, I look forward to seeing you again soon Kind regards Sheila... See more

Company replied

Rated 4 out of 5 stars

Recently had a refresh which has made it slightly difficult to find things but the staff are very helpful which has made the experience better Thanks to majid for his help today

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Chesham

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Townsend Road, Chesham, Hertfordshire, HP5 2AA, United Kingdom

  • +441494776932

4.9

Excellent

TrustScore 5 out of 5

419 reviews

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4.9

All reviews

(419)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

I was served by a super young man named…

I was served by a super young man named Toby at your Chesham store. He was professional, helpful and extremely polite.
Thank you Toby, I look forward to seeing you again soon
Kind regards
Sheila

October 1, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Thank you for your lovely review! We're delighted to hear Toby provided such professional, helpful and polite service. We'll be sure to pass on your kind words, and we look forward to seeing you again soon! -AK

Rated 5 out of 5 stars

Wickes in chesham has great customer …

Wickes in chesham has great customer Service. MAJID AND Yvonne always been very helpful and friendly.

November 4, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Sculpins ltd. We are absolutely delighted to hear about your positive experience at our Chesham branch. It is wonderful to know that you received such helpful and friendly customer service during your visits from Majid and Yvonne. Thank you so much for taking the time to share your lovely feedback with us. -Andrew

Rated 5 out of 5 stars

Staff on numerous occasions have gone…

Staff on numerous occasions have gone out of their way to help my find what I need and save money. Aaliyah was super helpful.

November 1, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Dman. We are so pleased to hear that our team members, especially Aaliyah have been so supportive on multiple occasions. It is wonderful to know that you received such helpful assistance in finding your items and saving money during your visits. Thank you for taking the time to share your positive experience with us. -Andrew

Rated 5 out of 5 stars

Wickes in Chesham able to please.

Wickes in Chesham is always able to please. Orders are prepared quickly. Staff are great, esp Emily as she will always find time to say hello and ask if you need any help. But Wickes sort out some more loading bays for trade people please! That is all.

November 3, 2026
Unprompted review
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Reply from Wickes - Chesham

Thank you for your great review! We're delighted to hear that Emily and the team continue to provide excellent service and quick order preparation. We'll be sure to pass on your kind words, and we'll share your feedback about the trade loading bays too! -AK

Rated 5 out of 5 stars

I have been using Wickes as a tradesman…

I have been using Wickes as a tradesman for many years but today was the first time I met a member of staff who was a beautiful soul, helpful, confident and felt like manager material so thank you Emily at Chesham branch for looking after me and making my day she is a real asset to the team.

November 2, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Alan, We are so pleased to hear about your positive experience and that Emily provided such helpful, confident, and outstanding service during your visit. It is wonderful to know that after many years of shopping with us as a tradesman, this interaction made such a brilliant impression and truly made your day. We greatly appreciate you taking the time to share your kind feedback, and we will be sure to pass your lovely comments along to celebrate their excellent work. - Sean

Rated 5 out of 5 stars

Excellent customer service - Chesham

I had been struggling to find the right cabinet handles for quite some time. Sham was extremely helpful and took the time to help me find exactly what I was looking for. I really appreciate his patience, knowledge and willingness to help. It’s lovely to receive such great customer service. Thank you, Sham!

November 2, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Mrs Ganesan, We are so pleased to hear about your positive experience and that Sham was able to assist you in finding the perfect items. It is wonderful to know that their patience, knowledge, and dedication to great customer service made such a difference during your visit. We truly appreciate you taking the time to share your kind feedback with us. - Sean

Rated 5 out of 5 stars

Emily was very friendly and helpful

Emily was very friendly and helpful
Service with a smile

November 2, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Evert Donker. Thank you for the wonderful five-star review! We are so pleased to hear that you experienced such welcoming, cheerful, and supportive assistance from Emily during your visit. We truly appreciate you taking the time to share your kind feedback with us. - Andrew

Rated 5 out of 5 stars

Wickes chesham

Excellent customer service from Emily at Wickes! She’s always incredibly helpful, friendly and willing to go the extra mile to make sure you get exactly what you need. Every time I visit, she’s approachable, knowledgeable and genuinely happy to help, which makes a real difference. It’s rare to find someone who consistently provides such great service. Emily is a real credit to the Wickes team and definitely deserves recognition for her hard work. Thank you, Emily!

October 28, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hello, We are so delighted to hear about your fantastic experiences during your visits. It is wonderful to know that you consistently receive such friendly, approachable, and exceptionally helpful support from our team member, who always goes above and beyond to ensure you find exactly what you need. We truly appreciate you taking the time to share this lovely feedback and recognize her hard work and dedication. - FC

Rated 5 out of 5 stars

Colleague on till was Sadiq really…

Colleague on till was Sadiq really helpful cheerful and friendly made for a very pleasant shopping experience

October 22, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Gary, Thank you for your review telling us about how helpful you found our colleague Sadiq at our Chesham store. We appreciate your review and your business. DG

Rated 5 out of 5 stars

Aaliyah great help.

Great experience in wickies today, new refit looking good and Aaliyah was extremely helpful.

October 17, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

We are so pleased to hear that you had such a fantastic visit and enjoyed the fresh new look of the store. It is wonderful to know that Aaliyah provided such polite and attentive assistance during your time with us. Thank you for taking the time to share your feedback. -AK

Rated 4 out of 5 stars

Recently had a refresh which has made…

Recently had a refresh which has made it slightly difficult to find things but the staff are very helpful which has made the experience better
Thanks to majid for his help today

October 13, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Oddjob. We are so pleased to hear that Majid made your visit a better experience following the recent store layout changes. It is wonderful to know that you received such helpful service, and we truly appreciate you taking the time to share your kind feedback with us. - Andrew

Rated 5 out of 5 stars

Great experience

Great experience, helpful staff that showed us where things are, Majid helped us set up an account with them too!

October 13, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Thank you for taking the time to share such a wonderful review. We are so pleased to hear that you had a great experience and that our team provided such helpful service with finding your items and that Majid helped set up your new account. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Majid very helpful service nice store…

Majid very helpful service nice store layout

Will come again

October 13, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Thank you for your wonderful review! We are so pleased to hear that you experienced such helpful customer service from Majid and enjoyed the clean, organised layout of the shop. -AK

Rated 5 out of 5 stars

Thanks for your help Majid

October 11, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Thank you for taking the time to leave this wonderful five-star review. We are so pleased to hear that you received such great assistance during your experience with us. Your positive feedback is truly appreciated. -JG

Rated 5 out of 5 stars

Helpful staff readily available!

Shammas was exceptionally helpful when I needed to check that the types of screws I was buying would be fit for purpose. Event went as far as to suggest a better (and more budget friendly) alternative for a no nails sealant to use as well! 10/10

October 5, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Oscar,

It is great to know that Shammas provided knowledgeable advice to ensure you had the correct items for your project, while also helping you find a fantastic, cost-effective solution. Thank you so much for taking the time to share your feedback with us. -Ellysse

Rated 5 out of 5 stars

Majit

Majit, was outstanding. Helped me find what I needed and was very helpful

October 6, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

We are so pleased to hear about your great experience and that Majit was able to assist you in getting everything you needed. We truly appreciate you taking the time to share your kind feedback with us. -JG

Rated 5 out of 5 stars

Excellent service

Excellent service! Majid from the store team was very helpful and attentive in helping me.

September 30, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Aman,

We are so pleased to hear that Majid was very helpful and attentive in assisting you. It's wonderful to receive such positive feedback! -Ellysse

Rated 5 out of 5 stars

Majid was very helpful as always

Majid was very helpful as always

Gave all relevant information

September 30, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

We're so pleased to hear that Majid was very helpful and provided all the relevant information you needed. We truly appreciate your kind words. -AK

Rated 5 out of 5 stars

Majid was super helpful with products…

Majid was super helpful with products and trade application. Chesham store has had a really nice refit too.

September 27, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hello, We're so pleased to hear that Majid was super helpful with products and the trade application. It's also wonderful to know you appreciate the store's recent refit! -JG

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