Wickes - Chesham Reviews 289

TrustScore 5 out of 5

4.9

Townsend Road, Chesham Hertfordshire, HP5 2AA, GB


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Rated 4 out of 5 stars

I use Wickes (Chesham) regularly. On this visit I managed to get all the items needed, they were fairly easy to find and set at a reasonable price. I was served by Majid who is always friendly, helpfu... See more

Company replied

Rated 5 out of 5 stars

We are really impressed with the speed with which everything has happened - as well as the organisation and knowledge of the person who looked after us - Aaron Bernstein. He came to visit our house to... See more

Company replied

Rated 4 out of 5 stars

I emailed customer service about a faulty product, it was resolved and a new one is due to be sent out. Matt from Chesham branch was very helpful and professional over the phone. They dealt with ab aw... See more

Company replied

Rated 5 out of 5 stars

Bought some tiles this morning, realised they were too heavy for the car and would have to order online. Very nice helpful young man instore helped us place the order in store. Very appreciated as w... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Chesham

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Townsend Road, Chesham, Hertfordshire, HP5 2AA, United Kingdom

  • +441494776932

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Went into store this morning to buy…tiles

Went into store this morning to buy some tiles, I had no chance of managing it myself as I was with my baby. I was served by Jake who was really friendly and incredibly helpful. It’s great to have a friendly and helpful store in town.

May 27, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi, Charlotte. Thank you for taking the time to share your review with us. We're delighted to see that, Jake, was really helpful and provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Majid at Chesham is always a great…

Majid at Chesham is always a great help. He has provided solid customer support time and time again. Thanks! Ray

May 7, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi, Ray. Thank you for taking the time to share your review with us. We are really pleased to see that, Majid, always provides excellent customer service during your visits. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great customer service from James

Great customer service from James, I have a Braintumour, he helped me carry some cement. Thanks

May 11, 2026
Unprompted review
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Reply from Wickes - Chesham

We appreciate your kind words! We are so glad we could assist you during your visit. Thank you for sharing your positive experience. - Sean

Rated 5 out of 5 stars

Helpful JB

Bought some tiles this morning, realised they were too heavy for the car and would have to order online. Very nice helpful young man instore helped us place the order in store. Very appreciated as would have had to do that myself at home.
Would highly recommend this store.
Well done JB pleasure to shop with you

February 22, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Dolly, Thanks for taking the time leaving your review. We're happy to hear that JB was helpful in placing your order, and we're glad you enjoyed shopping with us. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

We had Jake assist us in sorting…

We had Jake assist us in sorting through our list of stuff we needed. Very helpful.

April 14, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Michael,

We're delighted to hear that Jake was helpful as you sorted through your needs. Thank you for your positive feedback. -Ellysse

Rated 5 out of 5 stars

Shammas was great

April 9, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Tom, Thank you for your review which highlighted our team member Shammas in our Chesham store. We value your business.

Rated 5 out of 5 stars

Majid was excelent help!

April 7, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Dusan, Thank you for telling us about your visit to our Chesham store and in particular how helpful you found our colleague Majid. We value your business.

Rated 5 out of 5 stars

Majio a helpful person

Majio a helpful person , very experienced

April 1, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi, Thanks for taking the time leaving your review. We are happy to hear that Majio was able to help you and provide a positive experience this is the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Slammas was absolutely fantastic

Slammas was absolutely fantastic. He has a great way with people and helpful advice to help me achieve what I needed. Will definitely be coming back he’s a very valuable asset to Wickes.

March 9, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Elliot Odle, We appreciate you sharing your experience. We're happy to hear that you found Slammas advice helpful and that you'll be coming back to Wickes in the future. -LC

Rated 1 out of 5 stars

Very poor Chesham experience

Booked an appointmen for a kitchen design, got email confirmation, drove 30 mins to get there. No one there to see me. A staff member with a beard came and said she does not start that early, looked like I was an annoyance and he could rebook possibly later that day or another. No apology for my wasted time and petrol to get there. He showed no evidence of caring and when I said he could have apologised he just said in return ‘yeah’. I have ordered a kitchen from Howdens instead as they have excellent customer service. Lesson learnt.

March 7, 2026
Unprompted review
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Reply from Wickes - Chesham

We regret to hear about the trouble you experienced with your appointment. Thank you for bringing this to our attention. We'll look into this to prevent similar situations in the future. -AK

Rated 5 out of 5 stars

Majid was very helpful

Majid was very helpful. Proffesional service like this is rare.

February 25, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Chris, Thank you for your five-star review which mentioned our colleague Majid from our Chesham store. Your review is very much appreciated. - DG

Rated 5 out of 5 stars

I was very pleased with the visit

I was very pleased with the visit. Majid was very helpful and had great knowledge to help me with my task. Very handy to have a store like this in town.

February 24, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Waqas Hussain, We appreciate you sharing your feedback with us. We're happy to hear that you were pleased with your visit and that Majid was very helpful to you. -LC

Rated 5 out of 5 stars

Calum helped me very politely and…

Calum helped me very politely and professionally deal with a product return issue.
Also a well done to Jake for his help.

February 16, 2026
Unprompted review
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Reply from Wickes - Chesham

We appreciate you sharing your feedback! We're happy to hear that Calum was polite and professional with your product return. Thanks for acknowledging our team's help. -AK

Rated 5 out of 5 stars

Majid was very friendly and helpful and…

Majid was very friendly and helpful and helped us with our project. Thank you.

February 15, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Lauren, Thanks for taking the time leaving your review. We are happy to hear that Majid was very friendly and was able to help you with your project. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Am very happy with people working…

Am very happy with people working there.
Specially majid

February 10, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi, Thank you for taking the time to share your feedback with us. We are happy to hear that Majid and the team were able to provide quality customer service. -SM

Rated 5 out of 5 stars

Majid and Shamass are both really nice…

Majid and Shamass are both really nice guys who go over and above to help it’s what I call old fashioned service

February 5, 2026
Unprompted review
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Reply from Wickes - Chesham

We're happy to hear that you received such wonderful service. It's great to know Majid and Shamass went the extra mile to assist you. Thank you! -AK

Rated 5 out of 5 stars

We had a lovely and informative meeting…

We had a lovely and informative meeting with Mya, who listened well and took on board our requirements, to which she very professionally applied her product knowledge.

February 2, 2026
Unprompted review
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Reply from Wickes - Chesham

Hi Ronnie, we appreciate you taking the time to share your thoughts. We're happy to hear that you had a lovely and informative meeting and that our team member listened well. -LG

Rated 5 out of 5 stars

One of guy work there named Majid is…

One of the guy work there named Majid is really helpful and a great person .

January 28, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Waqar.

We appreciate you sharing your experience. We're happy to hear that Majid was helpful and a great person.- PP

Rated 5 out of 5 stars

Excellent customer service served by…

Excellent customer service served by Majid

January 27, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

HI Rob, Thanks for taking the time leaving your review. We are happy to hear that Majid was able to show the level of service we aim to achieve. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Majid is excellent very helpful great…

Majid is excellent very helpful great customer service.

January 22, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi, Mr Mahmood. Thank you for taking the time to share your review with us. We are happy to see that Majid provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

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