Wickes - Chesham Reviews 

362
TrustScore 5 out of 5

4.9

Townsend Road, Chesham Hertfordshire, HP5 2AA, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve used wickes in Chesham for a long time now as it’s my local DIY store but never had the time to sit down and write a review and give them the recognition that they deserve. They are always very... See more

Company replied

Rated 5 out of 5 stars

I popped in looking for some shelving and was really struggling to find what I needed, but a member of staff called Emily helped me out, and she was brilliant!

Company replied

Rated 5 out of 5 stars

Brand new layout at Chesham. More logically organised than before. Emily was very helpful despite everything being new to her as well.

Company replied

Rated 1 out of 5 stars

I was given a Wickes gift card for Fathers Day as I wanted to buy a Bosch electric saw. The gift card can‘t be used for online purchases so you have to visit a store to buy the product. But with an o... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Chesham

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Townsend Road, Chesham, Hertfordshire, HP5 2AA, United Kingdom

  • +441494776932

4.9

Excellent

TrustScore 5 out of 5

362 reviews

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4.9

All reviews

(362)

13,451 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Majid

Majid
Excellent service. Very helpful and approachable

July 2, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Raymond, Thank you for your review telling us how helpful you found our staff member Majid in our Chesham store. We appreciate your review and your business.

Rated 5 out of 5 stars

Thank you for helping with my needs…

Thank you for helping with my needs majid

July 2, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi, Mr Higginsi. Thank you for taking the time to share your review with us. We're happy to see that, Majid, was helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Emma was great in helping find the…

Emma was great in helping find the right security screw bits. Young but very knowledgeable 🙂

July 1, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi, Amanda. Thank you for taking the time to share your review with us. We're delighted to see that, Emma, was helpful with finding the screw bits you required. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Majid thanku for helping me setup my…

Majid thanku for helping me setup my trade card

July 1, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi, Love. Thank you for taking the time to share your review with us. We're delighted to see that, Majid, was helpful with setting up your trade account. Thank you again for your kind feedback. - Scott H

Rated 1 out of 5 stars

I was given a Wickes gift card for Fathers Day

I was given a Wickes gift card for Fathers Day as I wanted to buy a Bosch electric saw. The gift card can‘t be used for online purchases so you have to visit a store to buy the product. But with an online purchase of a Bosch saw, a free charger and battery worth £53 is offered. This offer is not available for in-store purchases, so having a Wickes gift card means I did not get the free charger and battery.
The process of buying the saw in the store was poor, the assistant did seem to know how to process the transaction and told me the card had a zero balance. I had to request a manager to intervene and process the transaction correctly

June 22, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

We appreciate you sharing your experience. We are truly sorry to hear about the difficulties you faced with the gift card and the in-store purchase process. We are reviewing our policies to ensure a smoother experience for all customers. -AB

Rated 5 out of 5 stars

Majid has offered me excellent customer…

Majid has offered me excellent customer service and helped me find what I needed around the store every time I was stuck ! I highly recommend him for good knowledge of helping you find your Wickes products !

June 23, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi there, we're so pleased to hear about your excellent experience and the helpful assistance you received. Thank you for your wonderful feedback! -LR

Rated 5 out of 5 stars

Shammas the star

went for a trip down to wickes this evening, wondering around lost as i could not find what i was looking for until shammas an awesome lad went out his way to help me out and made my experience so much easier! hats off

June 21, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

We are so happy to hear that Shammas provided such excellent assistance and made your visit so much easier! Thank you for sharing your positive experience. -AK

Rated 5 out of 5 stars

Majid was so helpful

Majid was so helpful, I needed trade advise and he knew it. Fantastic. Thank you

June 21, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

We are so glad to hear Majid was so helpful. Thank you for your kind words. -AK

Rated 5 out of 5 stars

Majid

Majid, is very helpfull amd mindfull in his work he provides a pleasent service.

Thankyou

June 18, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Stephen, Many thanks for taking the time to tell us about how helpful you found our store colleague Majid. We are grateful for your review and your business.

Rated 5 out of 5 stars

Great. Masjid is ideal.

Great. Masjid and the staff are very helpful.

June 18, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Customer, We appreciate your feedback. We are glad to hear that Majid and our staff were very helpful. - Sean

Rated 5 out of 5 stars

Top service, very happy

Majid (Chesham branch) was very helpful and his service was excellent! Will come back for sure.

June 17, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Rod K, we are so pleased to hear about the excellent service received. We appreciate your kind words. -LG

Rated 5 out of 5 stars

Went into store this morning to buy…tiles

Went into store this morning to buy some tiles, I had no chance of managing it myself as I was with my baby. I was served by Jake who was really friendly and incredibly helpful. It’s great to have a friendly and helpful store in town.

May 27, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi, Charlotte. Thank you for taking the time to share your review with us. We're delighted to see that, Jake, was really helpful and provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Majid at Chesham is always a great…

Majid at Chesham is always a great help. He has provided solid customer support time and time again. Thanks! Ray

May 7, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi, Ray. Thank you for taking the time to share your review with us. We are really pleased to see that, Majid, always provides excellent customer service during your visits. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great customer service from James

Great customer service from James, I have a Braintumour, he helped me carry some cement. Thanks

May 11, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

We appreciate your kind words! We are so glad we could assist you during your visit. Thank you for sharing your positive experience. - Sean

Rated 5 out of 5 stars

Helpful JB

Bought some tiles this morning, realised they were too heavy for the car and would have to order online. Very nice helpful young man instore helped us place the order in store. Very appreciated as would have had to do that myself at home.
Would highly recommend this store.
Well done JB pleasure to shop with you

February 22, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Dolly, Thanks for taking the time leaving your review. We're happy to hear that JB was helpful in placing your order, and we're glad you enjoyed shopping with us. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

We had Jake assist us in sorting…

We had Jake assist us in sorting through our list of stuff we needed. Very helpful.

April 14, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Michael,

We're delighted to hear that Jake was helpful as you sorted through your needs. Thank you for your positive feedback. -Ellysse

Rated 5 out of 5 stars

Shammas was great

April 9, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Tom, Thank you for your review which highlighted our team member Shammas in our Chesham store. We value your business.

Rated 5 out of 5 stars

Majid was excelent help!

April 7, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi Dusan, Thank you for telling us about your visit to our Chesham store and in particular how helpful you found our colleague Majid. We value your business.

Rated 5 out of 5 stars

Majio a helpful person

Majio a helpful person , very experienced

April 1, 2026
Unprompted review
Wickes - Chesham logo

Reply from Wickes - Chesham

Hi, Thanks for taking the time leaving your review. We are happy to hear that Majio was able to help you and provide a positive experience this is the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL

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