Wickes - Crawley Reviews 

Richard, the designer from Crawley store so helpful and professional from beginning to end. Everything flows much better and has made the small kitchen feel larger. Any hiccups were soon sorted, a product exchanged or refunded hassle free. Always responded promptly.
Our installer Deno did a sterling job, talked us through step by step so we knew what was happening day by day. He dealt with the electrician Adam who put in new cables for the integrated appliances, ceiling spotlights and under cupboard strip lights. The plumber, sealed off the old cooker gas supply and re routed pipe work moved the mains water supply cut off to a more accessible place. All in all we are extremely pleased with our new kitchen.
Wickes were very good with e mails re deliveries and a phone call on the day from the driver re time of arrival.

Aftercare post kitchen installation is shocking! Kitchen installed in October & problems I didn’t expect from Wickes quality.
Sink discoloured. Tap doesn’t stop dripping. Cupboards dropped. Dishwasher door sounds awful every time I open / close it. Cupboards mark easily & can’t get marks off the matt finish (no handles so they are meant to be touched).
Wickes response - terrible! Been weeks & no one has visited to inspect. No help given. Still waiting for Wickes to do something. Very help to sell a kitchen not so happy to fix issues.
Think before you buy from Wickes!

Lovely meeting, very organized and ran perfectly to time.

Ordered 2 fence to be delivered at my home in Crawley, great work by their courier guys excellent customer service.
Delivery price is cheapest ,one can find & delivered within time frame.

This is the second half of our experience as we felt it was only fair to give both accounts as they were different from each other. So the installation phase of our bathroom project was a very different chapter in our Wickes experience. Our initial contact with our installer, Nick, was positive. He offered ideas, solutions and was knowledgeable. The removal of our existing bathroom was quick, tidy and efficient and we were genuinely impressed with the team at that stage.

However, once the new bathroom was close to completion, problems began to surface. The attention to detail and overall finish were extremely poor and we were disappointed not only with the standard of workmanship and the expectation for us to 'fix' and 'finish' things but also with Nick’s attitude and dishonesty regarding several issues. Matters escalated further when he threatened court action for non‑payment of his last invoice, despite Wickes having clearly told us that we were not required to pay until we were satisfied with the work.

Nick’s manager inspected the bathroom and agreed that the standard was sub‑par, which confirmed our concerns. We could sense the frustration of Jamie, our account manager, and we shared that frustration, particularly around the poor communication between Wickes staff and the installers. We were not prepared to have Nick return to rectify the issues, especially for major corrections such as re‑laying the floor tiles.

What should have been a two‑week project starting at the end of June dragged on until mid‑September, creating significant upheaval. Living in a one‑bedroom flat made the disruption even harder. We requested compensation and were offered a very small financial gesture, which we felt did not reflect the scale of the inconvenience, the extended timeline or the stress involved.

On a positive note, Daniel, who was brought in to resolve the issues and complete the bathroom to the standard originally promised, was excellent. His workmanship, professionalism and attention to detail were exactly what we had hoped for from the start. We thoroughly rate both him and the quality of his work.

We initially expected to give a four or five‑star review based on how the installation began. However, after everything we experienced, we don’t feel able to justify more than the rating we’ve given.

We wanted to share this feedback because the installation phase caused us a great deal of stress and frustration. At the time, the situation felt overwhelming and we needed some distance before we could reflect on it clearly. Now that everything has finally been resolved, we feel able to give fair, balanced and honest feedback; recognising the positives, e.g. the design stage with John Gillam, while also being transparent about the difficulties we faced.

I don't usually write reviews but the excellent customer service we received from Mark needs to be recognised. He was very professional, courteous
helpful and informative throughout, This enabled us to get exactly what we required efficiently and under one roof.
Unfortunately the delivery guy who brought some of the laminate was certainly not courteous. He didn't even answer when I greeted him on his arrival. He certainly was not happy when I showed him where laminate needed to go, it was about 15 foot from his van to garage.He even went to say to me ' you could help by moving it yourself '

Richard was the perfect salesman. Ours was only a small purchase to match an existing kitchen, but that didn’t affect his professionalism. Nothing was too much trouble. We never felt rushed or unimportant, He greeted us with a welcome smile even when he saw us coming in for yet another tweak to the order!

We bought a new kitchen, had it designed and installed by Wickes. The design appointment was great, but after we paid the money, the experience went downhill. The installer took weeks to finish the last bits off and wasn't great at communication. Customer services were no help at all with this. The tiler employed was a bit scary to be honest, fitted awful trims which we had to ask to be changed and pay extra for ourselves. And to top it off, we have had the kitchen for one year and already the edging tape is chipping. When we reported this to customer service, they were dismissive, implying it was our fault and there was nothing they could do. We are just a family of 4 who use our kitchen to make meals 2-3 times a day - we are not doing anything inappropriate and would expect a new kitchen to look good for years! The trim really must be poor quality for this to happen. We were encouraged to have the kitchen installed by Wickes so that everything was under warranty. I am now scared to use the kitchen as I don't want to make it worse. It's all been really disappointing when having a new kitchen should really be a happy experience.

Dear Richard,
To say I’m happy with it would be a massive understatement. I’m absolutely delighted with the finished bathroom. It has exceeded all my hopes and expectations. I think it looks amazing!
The credit for this lies firmly with Terry and his guys. They made the process relatively stress-free and from day one I had total confidence in their skill and professionalism. Terry, in particular, is a super nice guy and easy to deal with and incredibly helpful. Of course there were a few hiccups along the way, but he handled them all calmly and cooly. It was a pleasure to have him and the others in my home. So, they have my sincerest thanks.
Equally, I’d like to thank you for your part. You also made it easy for me to translate what was in my head to a finished bathroom. You made some excellent suggestions, ( eg moving the sink ), which all helped improve my original concept. I’m also grateful for the quick responses to my emails and solutions to any open questions/issues I had. It’s always a pleasure dealing with somebody who actually knows what he’s talking about.
To be sure, if I’m ever in the market for another kitchen or bathroom, I’ll be heading straight back to you!
All the best
Ray

Maria was brilliant and so patient with me. I trusted her advice and she really knows her stuff. She showed me items for my new bathroom, never rushed my decision and I didn’t feel any pressure to buy. She made time for me and gave me options and advice which I really appreciated. Can’t wait to get the bathroom installed

We went to Wickes in Crawley and had the pleasure of being served by Maria Moore. What a lovely lady. She made us feel completely at home. She was very friendly but also very knowledgeable on all the products on offer. There was no hard sell and nothing was too much trouble for her. Maria is a real asset to the store and we look forward to continuing to deal with her as we progress our kitchen purchase.

We had an excellent experience with our Kitchen re-fit from Wickes at Crawley. Our design consultant Marchela Chamberlain was great, we walked in with a plan to remodel the kitchen and a vague idea of what we wanted in units/style. Marchela suggested things we hadn’t thought about, was very knowledgeable and came up with a beautiful design. As our kitchen required some building and plumbing work Marchela put us with Chris Smith of Charlwood Construction as our fitters. Joshua from customer experience team updated me on delivery dates, space needed to store everything and what to expect. The Wickes delivery team arrived with half a lorry load of kitchen and our new appliances, they worked hard to unload, were courteous and polite. Our brilliant fitters got our kitchen to bare walls, floors up, ceilings down, two ring mains in for cooker and hob, plumbing and drainage done for where we wanted a sink and dishwasher. They were hard working, tidy and had a great eye and attention to detail. Cabinets in, walls painted, ceiling up with spot lights, new floor laid. The kitchen looks fantastic. We had a couple of damaged facias which were reported to the customer service team, Jamie Benton quickly arranged replacements and kept me informed of delivery dates. I would recommend Wickes of Crawley and would definitely use them again for any future projects.

Wickes at Crawley-dealt with by Richard Sheridan, who was very well organised and inspired confidence from the start.
He recommended that I use their fitter, John Caiger
John was well organised ,reliable and, he and his son Tom did a marvellous job.
We were very happy with the finished job and would definitely use them again.

We booked an appointment at 9:30 in our local branch for a kitchen design.
We arrived on time and R.S. received us making a joke about the computer not being on. Fine, we have time to have a look around the kitchen section to see some more ideas.
We sit down with R.S. and first question was what is your budget. We’re a young gay couple buying their first ever home (57m2 apartment with a small kitchen), our ideas are clear. We were looking for something simple, durable, practical, modern. Prioritizing durability over pure beauty.
We have never ever renewed a kitchen before, target? No idea, so we said a random number and the negative started. All was impossible, the list of “no” was endless, R.S. was clearly not willing to help. We left in 17 min.
I will assume that his attitude was not due to my strong foreign accent, the fact we’re a young gay couple or anything similar. That out of the equation seems that, due to his long experience in the field, he is just interested in big spenny projects not in smaller first time buyers mini kitchens.
Disappointed and confused for the experience we went to Wren kitchens without much hope, thinking we will be treated in the same way… nothing close to Wickes; in Wren they treat us with care, kindness and respect, helped us to design our kitchen and the whole experience didn’t take much more than an hour as we know what we were looking for. Wren gave us the quote and we accepted it straight away.

Are you looking for a great customer experience? You wanna be listened or understood? You wanna be helped? Don’t go to Wickes Crawley… our experience was far from acceptable.

Exceptionally helpful,

Multiple workers helpful.
Clean store
Wasn't many staff in though. They all seemed busy.
Will shop here again.

Great store, well stocked and really helpful staff, beware parking you get only one hour, we were just over trying to sort products for bathroom, two weeks later fined, I feel one hour is just not enough if you are unsure what you need and require guidance and information from the Wickes Team.

John Gillam, the Kitchen Designer, was excellent in his attention to detail in the design and planning of my new kitchen. He was so helpful in his advice and keeping cost within my budget. What I liked about John is that he knew how to utilise the space of my kitchen effectively. I would definitely recommend him.

The consultant was extremely helpful and knowledgeable guiding us through the process of designing a new kitchen. He was excellent.

Great customer service extremely helpful lads on the tills 10/10 would recommend coming here resolved my query quickly and efficiently