Wickes - Doncaster Reviews 

128
TrustScore 5 out of 5

4.8

Leger Way, Doncaster South Yorkshire, DN2 6AZ, GB


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Rated 5 out of 5 stars

We would like to commend outstanding service to Tyler Whapplington who designed, measured and planned our dream kitchen. From start to finish, he's been perfect. From measuring up, patience with my tw... See more

Company replied

Rated 1 out of 5 stars

Ordered an internal door and 4 fence panels for today's delivery 7am-7pm. Text message evening before for delivery 7am-11am which would have been perfect if my day off. Contacted the store to see if c... See more

Company replied

Rated 5 out of 5 stars

Travelled from barnsley to Doncaster store to collect an item which said was in stock here , after about 45 mins of Sarah and the flt driver looking ( sorry forgot his name Pete ? ) item still cou... See more

Company replied

Rated 5 out of 5 stars

Today I visited Doncaster, I have a tradepro account and dont normally do reviews. I use Wickes for customers and personal use alike and have also found Doncaster to be be top of their tree for how th... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Doncaster

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Leger Way, Doncaster, South Yorkshire, DN2 6AZ, United Kingdom

  • +441302367867

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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4.8

All reviews

(128)

14,550 reviews in the last 12 months

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Rated 1 out of 5 stars

Wickes Order No. 678650038 - Request for refund 11 GBP

Wickes Order No. 678650038
Order 21 items have been delivered on 30.04.25. The Wickes Powagrip Carbon Steel Garden Digging Spade-995mm (Quantity:1) (Item total 11 GBP) has been agreed and collected by the driver Wincanton to Watford store for full refund. However, My email dated 18 May to the Customer Relations Team has no responses yet.

April 30, 2025
Unprompted review
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Reply from Wickes - Doncaster

We're sorry to hear about the issue with your spade and the delayed response. We'll investigate the refund and contact the Customer Relations Team regarding your email from May 18. We've sent you a request on Trustpilot to provide more information-GS

Rated 5 out of 5 stars

Hi I visited my local store today and…

Hi I visited my local store today and was helped by a very friendly and helpful employee Kay was very knowledgeable professional would definitely visit the store again

June 10, 2025
Unprompted review
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Reply from Wickes - Doncaster

We appreciate you sharing your experience. We're happy to hear that our team member Kay was so helpful and knowledgeable, making your visit a positive one-GS

Rated 5 out of 5 stars

Excellent service today from Kay

Excellent service today from Kay , the product that we wanted was on a pallet waiting to be put out on shelf, she explained that if we waited it would be about 20 mins so we decided to wait. Within ten minutes Kay came out to car to say that they'd found it , exceptional friendly service 😍

June 10, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hi Sandra, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kay in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Did a click and collect

Did a click and collect, walked in sorted straight away by a courteous member of staff. Within a couple of minutes I was on my way with my goods. Excellent service.

June 7, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hey Gary, thank you for your five-star review, and I'm glad you enjoyed our click and collect service! - Dylan

Rated 5 out of 5 stars

thank you Kat

Excellent assistance by a young lady named Kat and a gentleman today. They were so helpful and helped load our van with over 35+ packs of flooring… then assisted further in the shop with other items, picking and packing due to being heavily pregnant. Thank you for being so lovely and making it easy to shop.

May 26, 2025
Unprompted review
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Reply from Wickes - Doncaster

We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that our colleagues provided you with useful assistance. TW

Rated 5 out of 5 stars

David the kitchen designer

David the kitchen designer was absolutely amazing. He took the time to fit us in even though he was very busy. He was so happy and chatty and very good at his job.

May 21, 2025
Unprompted review
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Reply from Wickes - Doncaster

We're so glad to hear that you had such a positive experience! We appreciate you taking the time to share your feedback. TW

Rated 5 out of 5 stars

Bathroom design and installation

Came in with little knowledge on how we would like a bathroom and after booking an appointment with Tyler, he guided us through an eventual design. Helping us through each step and making sure we were certain on different aspects and finished design. The delivery and also the installation team found were also very good and timely. Upon completion we couldn't have asked for anything better.

February 1, 2025
Unprompted review
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Reply from Wickes - Doncaster

Thank you for your kind words and five-star review. We are thrilled to hear that you are happy with your new bathroom and that you had a positive experience from the initial design with Tyler to the final installation. We appreciate your feedback and are glad you enjoyed the process. TW

Rated 5 out of 5 stars

Kays a wonderful person and helped us…

Kays a wonderful person and helped us to the highest degree

May 14, 2025
Unprompted review
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Reply from Wickes - Doncaster

We're so glad to hear that you had a positive experience with Kay! We appreciate your kind words about the service you received.
-AF

Rated 5 out of 5 stars

Fantastic store

Fantastic store. I went in with some awkward queries but Claire couldn't do enough to assist me to ensure I got the correct materials for my DIY project. The timber from the store is usually of better quality than other large rival DIY stores in the area. Will 100% be back for more materials in the future

May 2, 2025
Unprompted review
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Reply from Wickes - Doncaster

We are so pleased to hear you had a positive experience in our store. We strive to provide excellent customer service and are delighted that Claire was able to assist you with your queries. We are also proud of the quality of our timber and appreciate you choosing us for your DIY project. We look forward to welcoming you back in the future. -AF

Rated 4 out of 5 stars

Not all staff are helpful

Good value products, not all staff are willing to help you, had help for 1 or 2 female staff members Claire on the checkout was excellent one of the few that are friendly and willing to help other can be ignorant and miserable with a poor attitude to help you out when you need them with lifting and carrying large objects like fence panels like i experienced in this visit.

May 9, 2025
Unprompted review
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Reply from Wickes - Doncaster

We appreciate your feedback and are glad you found our products to be good value. We understand your experience with some staff members and are committed to providing excellent customer service. We will certainly share your positive feedback about Claire with her team. We strive to ensure all our staff are helpful and friendly, and we will address your concerns with the team to improve our service. TW

Rated 5 out of 5 stars

Great service

Rachel at Wickes doncaster was nothing short of fantastic she gave me really good service and nothing was too much trouble she calculated how much flooring I needed and she was bang on with her numbers it fits like a dream thank you Rachel

May 7, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hi Joe, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Happy to break a nail

Always happy to deal with my big click and collect orders. Always happy to break a nail for me. Diane, Kat, Kay and steve Always on hand to help.

April 30, 2025
Unprompted review
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Reply from Wickes - Doncaster

Thank you for your kind words for our in store team. We're thrilled to hear that you've had such positive experiences with Diane, Kat, Kay and Steve! We appreciate your loyalty and are committed to providing excellent service.
-AF

Rated 5 out of 5 stars

I've been a customer of the Doncaster…

I've been a customer of the Doncaster branch near the racecourse for many years, spending thousands of pounds in the process. I called in his morning and bought some interior doors, trellis and wood preservative. I'm not one for leaving reviews but I just wanted to acknowledge the staff, always polite with a smile. A special thank you to the store manager Pete and the lady who served my today.

April 26, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hey Mick, thanks for your five-star review, and I'm delighted you always enjoy the service in our Doncaster store! - Dylan

Rated 5 out of 5 stars

Served by Claire who was very helpful…

Served by Claire who was very helpful did a click and collect my purchase was there ready to collect without fuss

April 18, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hello Neil, thank you for your amazing review, and I'm delighted you enjoyed the service from Claire in our Doncaster store! - Dylan

Rated 5 out of 5 stars

Absolutely wonderful staff

Absolutely wonderful staff, super helpful and friendly. When I couldn’t find what I was looking for today I asked a lovely guy called Pete who took me straight to the item. I have visited other Wickes stores in the past but Doncaster staff really are the best x

April 17, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hi Lynn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Pete in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

very nice staff should give them all a…

very nice staff should give them all a raise helped me out so much with what flooring i wanted today to go with my new bathroom cheers pal

April 15, 2025
Unprompted review
Wickes - Doncaster logo

Reply from Wickes - Doncaster

Thank you for your five-star review and kind words. We're so glad to hear that our staff was helpful and able to assist you in finding the perfect flooring for your new bathroom. We appreciate you taking the time to share your positive experience.
-AF

Rated 5 out of 5 stars

Fabulous customer service

All the staff at the Doncaster store are so friendly and chatty. On a recent visit there I was purchasing 3 big bags of logs and a staff member stepped in to ask if I needed assistance before I even began struggling. He spotted that i was trying to navigate steering the trolley whilst also holding my dogs lead. I was very grateful of his help and his friendly manner so I made sure that I took notice of his name badge. Thank you Dan. I really appreciated it :-)

April 6, 2025
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Reply from Wickes - Doncaster

Thank you so much for taking the time to leave your review, we are so glad that you have found our team in store to be so friendly! We are so proud of our in store teams and glad that Dan went above and beyond before you began to struggle with juggling your trolley and dog at the same time. We will make sure to pass this on for Dan!
-AF

Rated 4 out of 5 stars

Claire at Doncaster was excellent

Claire at Doncaster was excellent. Easy to find what was needed.

March 27, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hey Beverley, thanks for your positive feedback, and I'm glad you enjoyed the service from Claire in our Doncaster store! - Dylan

Rated 5 out of 5 stars

Great and helpful staff but sometimes…

Great and helpful staff but sometimes stock can be very varied

March 25, 2025
Unprompted review
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Reply from Wickes - Doncaster

Hey India, thank you for your wonderful feedback, and I'm glad you enjoyed the service in our Doncaster store! - Dylan

Rated 5 out of 5 stars

Great service

A staff member called claire was very helpful and pointed me to all the items I was wanting to buy. Easily described and very professional.

March 17, 2025
Unprompted review
Wickes - Doncaster logo

Reply from Wickes - Doncaster

Hey Liam, thanks for your five-star review, and I'm glad you enjoyed the service from Claire in our Doncaster store! - Dylan

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