Wickes - Dorking Reviews 

141
TrustScore 5 out of 5

4.8

Vincent Lane, Dorking Surrey, RH4 3HQ, GB


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Rated 5 out of 5 stars

Excellent,friendly and helpful customer service from 'Jess' at the Dorking branch of Wickes on recent visit (1st Aug). Whilst searching for metal protective spray, she was most helpful looking up pro... See more

Company replied

Rated 5 out of 5 stars

The Wickes Dorking branch is always my preferred store because of the super helpful staff. Everyone is always wiling to help, whether it’s carrying heavy items to my car (thank you Dan), finding parti... See more

Company replied

Rated 1 out of 5 stars

I wish that I had read these reviews prior to ordering from Wickes. This month alone so many delivery complaints!! I waited in for 3 hours ( time slot by City sprints) . Then got a text in the la... See more

Company replied

Rated 5 out of 5 stars

We had the pleasure of working with Julie Barrett who helped to design a bespoke bathroom for our new home. Julie was attentive to detail, listened to all of our requirements and created a wonderful d... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Dorking

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Vincent Lane, Dorking, Surrey, RH4 3HQ, United Kingdom

  • +441306877687

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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4.8

All reviews

(141)

13,498 reviews in the last 12 months

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Rated 5 out of 5 stars

Emily at Dorking has been brilliant.

Emily at Dorking has been brilliant at steering us in the right direction with our kitchen.So far quite a painless journey, helped by her knowledge and efficiency. Hopefully the delivery of the kitchen will be just as good……..

October 4, 2025
Unprompted review
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Reply from Wickes - Dorking

We appreciate your feedback and are so glad to hear that the guidance from Emily has made your kitchen project a smooth process. We hope the delivery goes just as well! -AK

Rated 5 out of 5 stars

Great customer service

Bought two packs of flooring. Didn’t realise how heavy they were. Carried them to the checkout but managed to suppress my instinct to brazen it out and accept Craig’s offer to carry it the rest of the way from the checkout to my car. Super courteous. Thank you.

September 30, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Caroline L, We're happy to hear that you had a positive experience! We appreciate you bringing the flooring's weight to our attention and are so glad Craig could assist you. Thank you for your feedback. -LC

Rated 5 out of 5 stars

Don’t often write reviews but I had to…

Don’t often write reviews but I had to for Craig at Dorkng Wickes.
He served us on the till then came out and helped me load my car with very heavy roofing felt as I have a bad back.He was very kind polite and extremely professional.
If only all staff could be like Craig. I will be back

Thanks so much

September 29, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Justin,

We appreciate you taking the time to leave us a review. We're thrilled to hear that Craig was polite, helpful and professional. Thank you for your kind words.

-Ellysse

Rated 5 out of 5 stars

Wicks Dorking has the best staff yet…

Wicks Dorking has the best staff yet again lovely Craig helped carry a heavy item to my car asking me before I asked if I could get help. He is so friendly and curtious nothing to much trouble definitely a credit to Dorking Wicks

September 29, 2025
Unprompted review
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Reply from Wickes - Dorking

Hey Lena, thanks for your five-star review, and I'm glad you enjoyed the service from Craig in our Dorking store! - Dylan

Rated 5 out of 5 stars

Craig at the Dorking Wickes is always…

Craig at the Dorking Wickes is always very helpful. He’s helped me get things on and off the trolley into the car. All the staff are always helpful

September 20, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi, Claire. Thank you for taking the time to share your review with us. I'm really pleased to see that Craig at our Wickes store in Dorking, is always very helpful. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Super Customer Service-Dorking

Super help from James in the Dorking Wickes today on a Sunday. He went above and beyond customer service wise, regarding helping me find the right spare parts I needed for installing my integrated dishwasher. Always very friendly in store. Highly recommend the customer service ALWAYS!

September 14, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi, Thanks for taking the time to share your review with us. I'm really pleased to see that, James at our Wickes store in Dorking went above and beyond to help you find the spare parts for your dishwasher. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Brilliant customer service this week…

Brilliant customer service this week from Dan, Ryan and San at the Dorking Wickes store.
From helping me choose the right tiles and amount needed, to loading the trolley and putting them in the car nothing was too much trouble.
Genuine and nice people.

September 11, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Kate, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dan, Ryan and San in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A big thank you to Dan at Dorking…

⭐️⭐️⭐️⭐️⭐️ A big thank you to Dan at Dorking Wickes

I popped into Wickes over the weekend with a tricky problem, and Dan was absolutely brilliant. He asked exactly the right questions from the start, quickly figuring out that the age of my property meant there were some hidden complications in putting up some simply shelving! Through a bit of out-of-the-box thinking and genuine care, he helped me find a solution then and there.

Dan spent real time with me, was kind, knowledgeable, and made the whole experience feel like the kind of service you’d hope for from a proper local hardware shop. He’s a real asset to the Dorking branch, if you’re ever stuck, Dan’s your man. I’ll definitely be going back.

August 31, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Kylie, thank you for taking the time to leave a review. I'm really happy to hear that Dan was able to help with your tricky problem and spent time with you to find a solution. We really appreciate your kind comments regarding how knowledgeable and kind he was. - LG

Rated 5 out of 5 stars

Dorking friendly Staff

As usual the staff are always willing to help . Today it was Adam who had to do the lifting for me and done it with a smile . The Dorking store is now the only one I use because the staff are so friendly and helpful.

August 8, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Peter, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Adam in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Friendly helpful staff

I needed help.with some heavy bags of landscaping bark, and Craig at Dorking Wickes was very friendly and got it all o to my car for me. Great service!

August 15, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Janis, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Craig in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Helpful Craig in Dorking.

Today I went to WICKES in DORKING and I needed help in loading my car with three heavy items. CRAIG in the DORKING store was very helpful, friendly and and so polite, many thanks CRAIG. Best regards.

August 4, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Craig in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Stopped off to buy some gravel which a…

Stopped off to buy some gravel which a very nice chap called Craig courteously helped me load into my car.

July 14, 2025
Unprompted review
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Reply from Wickes - Dorking

We're happy to hear that you received courteous service and assistance loading your car. Thank you for sharing your positive experience with us! TW

Rated 5 out of 5 stars

Evrything great…

Everything at Dorking wickes was great the staff are very helpful and friendly big thank you to Craig for carrying my lawn mower to my car

July 14, 2025
Unprompted review
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Reply from Wickes - Dorking

We appreciate your kind words. We're so glad to hear that you had a positive experience with our team in Dorking, especially with the help from our staff member. TW

Rated 5 out of 5 stars

Helping hand

Shout out to Craig and manager and dorking Wicks. Helped me this morning with loading up the car

July 13, 2025
Unprompted review
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Reply from Wickes - Dorking

We're happy to hear that you had a positive experience with our team assisting you with loading your car. Thank you for your feedback!-GS

Rated 4 out of 5 stars

Wickes continues to deliver

Generally used for most DIY jobs and they in the main have the items that I require and the odd time they dont they tend to point me in the right direction to get what I was looking for.

The staff at the Dorking branch are always spot on and I have taken time to fill in this review as I guess it is about time.

Thanks to Craig for your help and good service everytime I come in.

June 28, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our Dorking store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Straightforward process

Domnic made the process very straightforward. He listened, gave helpful advice and suggestions. Everything arrived as planned.

March 25, 2025
Unprompted review
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Reply from Wickes - Dorking

Hi Penny, we're happy to hear that the process was straightforward, and you received helpful advice by Dominic at the Dorking store. We appreciate your five-star review and are glad everything arrived as planned. -LC

Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from Craig. He was really helpful and polite and helped me load my car with some bark and compost I purchased which I was really grateful for the assistance. Top job!

June 26, 2025
Unprompted review
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Reply from Wickes - Dorking

We appreciate you taking the time to share your positive experience. We're happy to hear that our team member Craig was helpful, polite, and assisted you with loading your car-GS

Rated 5 out of 5 stars

I went in to buy bags of gravel

I went in to buy bags of gravel. They were too heavy for me and a very helpful Craig, got a trolley and then loaded 8 bags for me. Waited for me to pay and they put them in my car for me. He was very friendly and polite. Thank you Craig!

June 26, 2025
Unprompted review
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Reply from Wickes - Dorking

We're happy to hear that you had such a positive experience! We appreciate you mentioning the assistance you received with your gravel purchase and are glad we could help. Thank you for your feedback!-GS

Rated 5 out of 5 stars

Big help!

Big help from Craig to give me advised on buying paints for our shop. Many thanks for help!

June 11, 2025
Unprompted review
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Reply from Wickes - Dorking

We're happy to hear that Craig's advice on selecting paints for your shop was helpful. Many thanks for your positive feedback; we appreciate it!-GS

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