Wickes - Dudley Reviews 

What are Wickes customer services about. When things go wrong the store just cancels your order? Lack of communication, One Manger tells you one thing, the next time you phone in another person tells you something completely different. Left us totally confused and we have been promised a refund and a £75 voucher neither of which have appeared? This following a total mess up on Radiator supply. I am fed up with having to explain our predicament, what do your staff not understand about your advertised radiator called Balterley is not replaceable by a radiator called Slone.
The Balterley is rated at 2500 BTUs and the Slone is rated at 2000BTUs ‘This is some 1000 BTUs short.I suspect the Slone is a lot cheaper and your buyers have seen an opportunity to sell an inferior product at your advertised price of £140 / radiator. Remember having been told the radiators would arrive on the Thursday 22nd Jan we booked the Plumber for Today 26th he charged us a £75 call out as we cancelled.
We were also told by Craig,who we understood to be a Manager in Customer Services, He informed us that the Wickes own advertisement was incorrect and that the Balterley did not meet the 2500 specification. I suggest you get your web site changed ASAP as you could be faced by investigations by Trading Standards.
My wife rang and spoke with Stephany to advise only one had turned up and that it was not only incorrect but that only one not two had been delivered on the 22nd of Jan, and after several phone calls we thought it had been resolved, we where under the impression that 2x Slone Double radiators where being despatched which would have met our BTU rating requirements and the single would be collected. Today the one radiator was collected but no delivery of the two doubles, can anyone explain what is going on. Please feel free to contact me ASAP as I do not know if I should order from somewhere else or wait to see what you are doing?
27/1
Thanks Wickes we have received today the £75
We still await our refund so we can move forward

Your representative didn’t turn up to measure for a new kitchen

All at wickes are so helpful and have an amazing community spirit thank you for all your help

From Kids clothes project

I needed some help with some stock I wanted to order for delivery,A short lady called Kerry helped me today with my delivery & I was very happy with her service

Went to the Dudley store yesterday to collect my click & collect,the process was quick & efficient so I could get on with my job,great job Wickes Dudley

Excellent customer service and plenty of knowledgeable and helpful staff.

I visited a few days ago needing help with paint colours and lights for my son's room. The staff were very helpful.

The friendliest staff you can meet. Great customer services and help throughout the store. A very clean store always a pleasure visiting for my DIY needs.

I've been doing my house up and brought everything from Wickes Dudley they have been so helpful and friendly couldn't recommend this store enough big thank you

Wonderful work with our designer and helpful from start to finish!!

I never really write reviews but went into Wickes to get some smoke alarms the staff were extremely helpful and knowledgeable about the subject . Gona go there again well stocked

Gindy was a great help for us choosing our kitchen, and getting the price within our budget.

Ordered a bathroom from Wickes on 9th September. I was assigned a fitter who said he could start on 3rd November. On 2nd November I received a call from the fitter saying he would have to push the start date to 10th On 9th November I received a call from the fitter saying he wouldn’t be able to start the until 13th November (tomorrow). I’ve just received a call from him saying because an item was missing from the delivery he had taken another job and it would now be December before he could start!

In addition to this, one of the deliveries was due on 10th November. It didn’t arrive and my partner has today had to take unpaid leave from work to wait in for the delivery. No communication was received to say it wouldn’t be delivered on 10th or to say it would be delivered today. I just received an email saying it would be delivered in 1-3 days. The order, once arrived, was dumped on the drive in the rain. My partner had to remove each item from the pallet himself and drag it into the garage. Many items were too heavy to lift.

Also when I checked my order, I noticed the design consultant had ordered an anthracite radiator and black valves. I raised this with the customer care team prior to the order being despatched and I was assured that it would be put right - I received an anthracite radiator with black valves 🙄. I’ve tried several times to contact my design consultant who never calls me back and I’m now awaiting a call from the installation manager. For a £12K spend this simply isn’t good enough and I’m very close to getting them to pick it all back up and cancel the order. Do better Wickes

Absolute rubbish! I booked Wickes for a bathroom quote, a lady named Petra Tapako was meant to visit me at 4.30 on the 21.10.25. I had 2 reminders to say she would be there at that time. Waited a good 40 minutes and no sign of her. Then i had an email saying sorry you cancelled ( which i hadn't). Was extremely upset as i'd cancelled all my usual plans for this. Tried calling customer service for an explanation to be passed around in circles. After getting no where with them i called the store for help to receive no help whatsoever from them too. All he said was it was probably a computer glitch (more like Petra Tapako wanted an early finish and cancelled). All he said was he'd look into it, just an excuse to fob me off so i asked for a call from the manager. Was promised a call and surprise, surprise heard nothing. Don't have a bathroom with this company! So glad i found out how bad they were before i booked them. Read other reviews of sloppy service with bathroom installations. Useless company

Excellent service by Petra and the rest of the Dudley Team 1st class customer service .

I can't remember the name of the lady that helped me but she said she had been working here for 23 years and I felt it really showed- I truly felt my needs were understood and met very courteously, cheerfully and fully. Excellent customer service!

Popped into store to see if anyone could help me out with a problem . Manager and another guy (sorry didnt grab your names)where very helpful and sorted things out for me..Thank you

I was waiting a while to collect my parcel and a lovely man from your store came to me straight away as he could see I had been waiting a while, was very polite and chatty he’s name was Ben pardoe he’s a credit to your company

Visited the Brierley Hill store this afternoon to purchase 2 bags of slab layer. I could only see the large trolleys outside which seemed a bit extreme for two small bags. As I walked into the store I asked a member of staff if they had any smaller ones. I told him what we needed, he said the black wheeled baskets would hold them. He said I’ll get them for you which he did, he took them and put them in the boot for my hubby whilst I paid. Michael the chap on the till and Christian who helped us get the bags and took them to the car for us are an absolute credit to your store. Thankyou… brilliant service and great staff.

Huge thank you to Gurdeep and the team at wickes for their support with our community project, your generosity is really appreciated.