Wickes - Dudley Reviews 

Booked an appointment with a designer who suggested Sunday 27th July at 12 noon,I missed a call to say they can come earlier,I waited till half past 12. In the meantime I had called the store which went to answer machine,nobody turned up why make an Appointment which is acceptable then not turn up at slotted time

Had a kitchen designed and planned by Petra Tapako at Wickes Brierley Hill, her customer service start to finish has been amazing and we even went back for a second kitchen for my parents. No question was to much and anything we wanted she sorted and all well within our budget, fantastic customer service well Done to Petra and the team.

I purchased a kitchen from Wickes and have to say the initial stages were relatively a good experience, support guidance and advice was very much appreciated. Once I signed up and paid, this has slowly deteriorated. Had a voicemail the day before delivery to say some items were out of stock and would be delayed for 3 weeks. When I called the Customer Services team the lady I first spoke with said she would speak to the Dudley Branch to sort an alternative and call me back. I got no call back and when delivery of the kitchen was received and installation commenced, I chased again. The 2nd lady was incredibly unhelpful, it wasn’t her problem and it was up to me to chase the branch. I did, they promised someone would call me, they didn’t. I caused several times m, was promised calls back each team and eventually I resorted to trying Customer Services for a third time with absolutely no assistance other than they’d try the branch again. After chasing 4 times, the Manager finally called me with a potential solution that someone would call me back to sort. They didn’t, 2 days later with the kitchen installation almost complete I had no alternative but to personally visit to sort out. The lack of accountability was staggering, no one took responsibility and the central Customer Services Team was laughable. There will not be a repeat because I will not be returning to Wickes.

Came him to ask for some storage boxes for our community project and the team were so accommodating and lovely to deal with. The children at our school will be so grateful.

Very friendly staff at wickes Dudley especially Ben who was extremely helpful and very patient with me. He really took the time out to help me and offered me great advice which was appreciated.. (I'm not DIY savvy) he was such a lovely young man.. there was another lady too with blonde hair but ive forgotten her name, she was a star! Also the lady at the till.. I believe her name is Mel was very polite and helpful too. I'll definitely be returning soon!

A big thank you for Gurdeep Chumber and his team at Brierley Hill (Dudley) and the Wickes Community Programme for providing Woodstain and brushes to enable The Friends of Wordsley Parks to bring a bit of colour back to our park benches

Laura L was extremely helpful over the phone at the Brierley Hill branch and arranged some stock to be collected for me. Always have a great experience here

From start to finish we were looked after by Gindy very professional and courteous has a very good knowledge of kitchens ticked every box would recommend Wicks to anyone many thanks

This is an update (Bad Staff) Whilst they can not erase the past They can learn from it Received a phone call from their manager Gurdeep ( hope I've spelt it correctly, apologies if I haven't) A truly respectful gentleman ,he could not apologise enough for what happened and did his research and educated his staff and that's more than I expected from the last review More people and stores need to understand How hard it is for the older generation to ask for help We can be a stubborn generation Thank you for the phone call but Thank you more for doing your homework and educating your staff Dad says he will see you on his next visit 😀

Where do I start?? From walking into Wickes Brierley hill we knew this would be the place we would purchase our new kitchen. Having had 2 very disappointing experiences with 2 other kitchen companies we popped into Wickes after seeing a stunning Wickes kitchen our fitter had just completed..!
From the moment we met Petra, our kitchen designer, we knew we were in good hands. Within 3 days she had spoken to us in store, visited us at home to measure up and discuss our options and had put a plan together for us to view that literally ‘blew us away..!’
Delivery was prompt on the day of our choice. We had our own fitter who commented on several occasions how ‘stunning’ our kitchen was going to be based on the design!
Our kitchen is now completely finished and is truly spectacular. Quality of cabinets is excellent, quartz worktop is stunning & all the little extra ‘bits..’ have resulted in us getting the kitchen of our dreams..!! Thankyou to Wickes Brierley hill and a special thankyou to Petra ❤️

THANK YOU so much to Gindy for helping us design our dream kitchen. Really great service, very friendly and extremely helpful!

Gindy is a professional and lovely lady. Wickes is lucky to have her as her designs for both bathroom and kitchen were extremely well thought out and the designs fitted the character of the space. Thank you Gindy for coming out measuring up and designing beautiful bathroom and Kitchen.

Spoke to Gindy a few months ago regarding a bathroom & kitchen for a rental. Wanted something decent but affordable which she designed and re-designed a couple of times giving me a couple of prices to work with.

Service was great as was her knowledge of products will definitely be back for more and I've recommended her to friends for their future projects. Thankyou.

The staff at Wickes Dudley were fantastic in helping us out with donated items to refurbish our memorial gardens at the ambulance station.
All the products were of great quality and the staff were friendly and attentive :)

I love my new bathroom. Sitting down with Gindy, the design consultant, was relaxing and easy. She took time to explain the products and help guide me through the whole process.
I would recommend wickes and Gindy to others.

Needed a kitchen planned and supplied for a rental property, luckily i had the help from Gindy, the design consultant, who couldn't have helped me more!
Got a great priced kitchen picked out that was within budget, but not cheap and flimsy, a durable kitchen planned out perfectly for the space I had. Gindy was fantastic, her customer service and knowledge was unmatched. On a personal level she's lovely, polite and nothing is too much for her to deal with. Great service from Gindy and will definitely ask for her for future projects.

Brilliant service and quick delivery very friendly

Just to 'Thank' Gindy at the Dudley branch for all her help while planning our new bathroom. Nothing was too much trouble. She understood exactly what we needed and from the initial measure up to the planning she was lovely to deal with. A very professional and lovely lady.

I was with my 2 small children and one of the gents very quickly offered to help me as he could see I was struggling with large pots of paint. Even carried them out to the car and made sure they were safely loaded. Made the whole experience so much easier

I was looking for decking and didn’t really know what I was doing. Sean spent a lot of time with me and made sure I had what I needed and understood how to do it. Great service