Wickes - Dunfermline Reviews 

176
TrustScore 4.5 out of 5

4.7

Halbeath Road, KY11 4LP Dunfermline, Scotland, GB


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Rated 5 out of 5 stars

Balvinder was super helpful with planning our new kitchen. He came to the house to measure up (managed the barky dog!) and discuss what we wanted to achieve. He has so much experience and knowledge... See more

Company replied

Rated 5 out of 5 stars

We recently moved house and have purchased a lot from the wickes store in Dunfermline in the last year while doing our house up. Justin is a great help, professional chatty and gets what ever we need... See more

Company replied

Rated 5 out of 5 stars

Helpful, good humoured, polite and knowledgeable Nikki and Shell with me making a number of changes/swaps and refunds on parts for a gutter job. Couldn't have asked for better. I'll definitely be back... See more

Company replied

Rated 1 out of 5 stars

Very poor customer service. Went in to discuss various options for front door paint with undercoat/primer - the assistant that first helped is was polite and unsure on how to answer our questions... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Dunfermline

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Halbeath Road, KY11 4LP, Dunfermline, Scotland, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

176 reviews

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4.7

All reviews

(176)

13,539 reviews in the last 12 months

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Rated 5 out of 5 stars

Nikki was extremely helpful pointing…

Nikki was extremely helpful pointing out locations for several items, dispite being stuck on the till. New where everything was.

July 4, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi, Steven. Thank you for taking the time to share your review with us. We're really pleased to see that Nikki was able to help find the items that you needed. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

James and Niuni has helped us today…

James and Niuni has helped us today with our worktop in Dunfermlines Wickes, friendly team, smooth service

July 3, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi, Kamile. Thank you for taking the time to share your review with us. We're really happy to see that, James and Niuni, provided great customer service when going into purchase a worktop. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

DAVID P a Credit to Wickes Dunfermline

David P what a super Friendly and Most Helpful Young Man .
Not only was my order awaiting me When I arrived. He assisted me with a query. Now I know some will say But that's there job ,Not this Guy he Went the Extra Mile And as said Super Friendly, Most Helpful, His Manners and Customer Service were a credit to WICKES.

July 2, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi, Paul. Thank you for taking the time to share your review with us. We're delighted to see that David was really friendly and helpful, going above and beyond to provide great customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

David - give this guy employee of the month!

David from the Dunfermline store helped us with some paint mixing queries and mixed a tester pot of our chosen colour. David greeted us with a smile and made sure to double check the colour selection and base.
He was very friendly and knowledgeable, answering our questions fully and making helpful suggestions to ensure our decorating project runs smoothly.
His customer service was excellent and he deserves recognition for this.

July 2, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Kelly Ann, Thank you for your review and kind words about our store colleague David from our Dunfermline store. We are pleased that David gave you his expertise and great customer service helping you with your paint queries and purchase. We appreciate your business.

Rated 5 out of 5 stars

I had a strange and rare experience on…

I had a strange and rare experience on my visit to the Wickes store today . I received service which was just up and far above the normal. As I struggled with the large shopping trolley as I approached the store, Nikki ( lovely helpful staff member) help me with my trolley and it just got better . Thanks Wickes! Nikki your a valuable asset to Wickes and I just wanted to let them know !

June 19, 2026
Unprompted review
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Reply from Wickes - Dunfermline

We are so pleased to hear about your fantastic experience and that Nikki was so helpful and attentive. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

New kitchen

I've recently had my new kitchen installed by Wickes. From the planning stage to completion Marius Raaths the design consultant was fantastic helping with the design and choices. Marius kept in touch all the way through sorting any issues I had. Thankyou for giving me my dream kitchen.

May 18, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi, Isabella. Thank you for taking the time to share your review with us. We're delighted to see that your design consultant, Marius, was fantastic from start to finish, keeping in touch throughout to make sure everything went smoothly. Furthermore, we're really glad to see that you now have your dream kitchen set up! Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Nicki was amazing

Nicki was amazing! I went in and explained the work I was looking to do. She took me around the shop selecting the correct paints and recommended things in regards to brushes and paint tray liners etc. Couldn’t have made it any easier for me! Thanks Nicki!

June 6, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Billy, We're so happy to hear about your excellent experience finding the correct paints and recommendations. It's wonderful that Nicki made your trip easier. Thank you for sharing your positive feedback! - Sean

Rated 5 out of 5 stars

5 stars to Nikki!

Just nipped into Wickes for the first time on Saturday to have a look to see what tiles and flooring they had and was really surprised, found something I liked really quickly so asked the girl Nikki at the desk for some help as I had my toddler with me, she went above and beyond, so far as to get a trolley load up everything I needed and even came out to the car and loaded it up! Was really please with my experience and 5 stars for Nikki she is an absolute gem! Thank you

June 6, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Evelyn, We are so happy to hear about your positive first experience with us! It is wonderful to know that Nikki provided such exceptional assistance. We truly appreciate you sharing your kind words and the five-star rating. - Sean

Rated 5 out of 5 stars

Alec and David P were so helpful

Alec and David P were so helpful! They helped me get exactly what I needed as I didn’t have a clue.

May 21, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi, Dana. Thank you for taking the time to share your experience with us. We're really pleased to see that both, Alec and David, were helpful and provided great customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Very helpful staff

Popped into Wickes in Dunfermline for a bag of kiln sand for our driveway. It was at back of shop and I was struggling to carry to checkout when David a member of staff noticed. He came up and offered to take it to checkout and then when i was paying he continued to hold it and offered to take out to car for me. What a helpful young man - made my day . Excellent customer service

June 4, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Mr D Martin, We are so pleased to hear about your positive experience and the excellent customer service you received. It truly brightens our day to know David made a difference. Thank you for sharing your kind words! - Sean

Rated 5 out of 5 stars

Nikki& Rebecca were very friendly and…

Nikki& Rebecca were very friendly and helpful with buying paint I needed mixed. Nikki was very knowledgeable with the paint a great help.

June 4, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi, Gavin. Thank you for taking the time to share your review with us. We're delighted to see that both, Nikki and Rebecca, were friendly and helpful during your visit to purchase paint. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Very good experience

We were in wickes in Dunfermline today to buy paint. We had no idea how to go about getting the colour mixed but Nicki helped, she was really good and answered all our questions.

June 3, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Babs, Many thanks for your review, it's good to know that our colleague Nicki was able to assist you with your paint purchase. We appreciate your business.

Rated 5 out of 5 stars

Rebecca on the tills was very friendly…

Rebecca on the tills was very friendly and efficient. Stevie could not have been more helpful when I came in with a discontinued shade of paint to touch up my hall. He talked me through how to get a sample then colour matched it for me. This will save me so much work.

June 1, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Thanks for taking the time to leave your review. We truly appreciate you sharing your positive experience. We're delighted that Rebecca could assist you so effectively on the till and Stevie with your paint needs. - AB

Rated 5 out of 5 stars

David in the dunfermline branch was a…

David in the dunfermline branch was a star tonight. Helped me find what I needed. Lifted it for me. Got me a trolly and then escorted me out and helped me load the car. 5* service.

May 28, 2026
Unprompted review
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Reply from Wickes - Dunfermline

We're so glad to hear David provided such excellent service and made your visit a positive one. Thank you for sharing your kind words! -AK

Rated 5 out of 5 stars

David was extremely helpful and…

David was extremely helpful and knowledgeable in assisting with the purchase of timber/materials for a decking project. Great service, 5 stars

May 23, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Stewart,

We're so glad to hear David provided excellent service and assistance with your decking project! Thank you for your kind words. -Ellysse

Rated 5 out of 5 stars

David was extremely helpful for me…

David was extremely helpful for me today, I needed 4 slabs and a bag of sand and was struggling due to injury, he lifted the slabs off the shelf for me and even loaded my car without me asking... I owe him a bag of doritos 😋

May 26, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Tina, Thank you for telling us about your visit to our Dunfermline store and about how helpful you found our store colleague David. Thank you for your review and your business.

Rated 5 out of 5 stars

Nikki was very helpful!

Nikki was very helpful and friendly while mixing us paint sample. Would come here again due to customer service and pick it over other competitors

May 23, 2026
Unprompted review
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Reply from Wickes - Dunfermline

Hi Adam,

We're so glad Nikki was helpful and friendly during your visit. We appreciate your kind words and look forward to your next visit! -Ellysse

Rated 5 out of 5 stars

Janis and Nikki were brilliant

Janis and Nikki were brilliant! They were extremely helpful, with lots of suggestions on how to find the perfect colours of paint!

May 20, 2026
Unprompted review
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Reply from Wickes - Dunfermline

We appreciate you sharing your review, Anita. We're so glad that Janis and Nikki were helpful with your paint colour choices! - Andrew

Rated 5 out of 5 stars

great help and great value

I called with a query about top soil at my Dunfermline store and was offered broken bags at half price. When I went David met me, got the bags (and found the other garden product i was after), then loaded everything into my car for me. Great help and great value

May 18, 2026
Unprompted review
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Reply from Wickes - Dunfermline

We're so glad to hear you had such a positive experience with us, Alison! We appreciate you sharing your feedback about the excellent service you received from David and the value of your items. - Andrew

Rated 5 out of 5 stars

One visit , had everything i needed.

The store had everything i needed at really good prices.
I purchased gloss paint, two different wall emulsions,
rollers, brushes, masking tape.
Plus laminate flooring and underlay.
All available in the store, and at very attractive prices and offers.
Wickes is a great store for all diy requirements.
One staff member called Nikki, was extremely helpful, very friendly and made me feel very pleased that i had chosen the Dunfermline store.

May 15, 2026
Unprompted review
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Reply from Wickes - Dunfermline

We're so pleased to hear you found everything you needed at great prices. It's wonderful that Nikki made your visit a positive experience. Thank you for your kind feedback. -AK

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