Wickes - Dunstable Reviews 

215
TrustScore 5 out of 5

4.8

Eastern Avenue, Eastern Avenue Industrial Estate, Dunstable Bedfordshire, LU5 4JY, GB


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Rated 5 out of 5 stars

My wife and I both experienced a great service from Jo Dewen who was incredibly knowledgeable and offered numerous ideas and thoughts. She was able to suggest great ideas and solutions for our new kit... See more

Company replied

Rated 4 out of 5 stars

Ricky Dean Cook came to our rescue on Saturday when we visited the Dunstable Branch. We were looking to acquire a new Kitchen for our home. We had our own ideas and some measurements, with a style i... See more

Company replied

Rated 5 out of 5 stars

Steven at Wickes provided excellent customer service from start to finish. He was friendly, polite, knowledgeable, and genuinely customer-focused. It was refreshing to deal with someone so professiona... See more

Company replied

Rated 4 out of 5 stars

I had a really good home measure and in store design experience with Jo Dewen from the Dunstable branch. Jo was punctual, thorough, took the time to explain everything and never rushed me. There... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Dunstable

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Eastern Avenue, Eastern Avenue Industrial Estate, Dunstable, Bedfordshire, LU5 4JY, United Kingdom

  • +441582606864

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

14,382 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In April 2025 had a bathroom…Amazing

In April 2025 had a bathroom installation designer Jason who was great and very patient with our change of ideas and we also had a fabulous bathroom fitter Zebi who went above and beyond fitting an amazing showroom bathroom installation that we are extremely pleased with would highly recommend. He was simply the best!

April 1, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Maria, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jason in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

I am a novice to laminated flooring

I am a novice to laminated flooring. We approach this lady called Julia, she helped us worked out the amount we needed from the measurements we gave her. Everything turned out to be perfect.

April 26, 2025
Unprompted review
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Reply from Wickes - Dunstable

We're thrilled to hear about your positive experience! It's wonderful that Julia was able to assist you with your flooring needs and provide the guidance you required. We strive to ensure our customers have a smooth and successful experience, and it's heartwarming to know that we were able to achieve that for you.
-AF

Rated 5 out of 5 stars

Marie on the till was extremely helpful…

Marie on the till was extremely helpful and extremely polite I don't know the man on the floor but he was so knowledgeable and helpful

April 23, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Marie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Marie was fantastic

Marie was fantastic
Offered me the membership to save money
What a lady wish my wife was more like this.

April 23, 2025
Unprompted review
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Reply from Wickes - Dunstable

We're so glad to hear you had a positive experience! We strive to provide exceptional customer service, and it's wonderful to know Marie went above and beyond to help you.
-AF

Rated 5 out of 5 stars

Good experience

Good experience
Very good communication and customer service
Helping us to work around our budget
Patient and willing to listen
Friendly and knowledgeable
We strongly suggest you to visit Wickes Dunstable branch to start your dream kitchen
Big thank you Raphael Simmons

April 16, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Raphael in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very friendly

Very friendly, able and efficient service from Marie at Dunstable store yesterday.

April 14, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Doug, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Marie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Served by Marie

Served by Marie , she was very professional and very helpful.

April 10, 2025
Unprompted review
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Reply from Wickes - Dunstable

Thank you for your kind words! We're thrilled to hear you had a positive experience and that Marie was able to assist you.
-AF

Rated 5 out of 5 stars

Dunstable

Dunstable. Marie your cashier was most helpful to me on Thursday. Jane Euston

April 12, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Jane, thanks for your five-star review, and I'm glad you enjoyed the service in our Dunstable store! - Dylan

Rated 5 out of 5 stars

Dunstable Wickes kitchen

Second kitchen we have bought at Wickes, Dunstable branch.Jason the kitchen consultant did an amazing job, coming to our house first, with the final design being completed in store. We can't recommend Dunstable Wickes enough. PS... keep an eye on appliances deals... we had £800 cashback from AEG.

March 21, 2025
Unprompted review
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Reply from Wickes - Dunstable

Thank you for your kind review. We're delighted to hear you had a positive experience with our Dunstable branch and that Jason was able to help you create the perfect kitchen. We appreciate your recommendation and are glad you found great deals on appliances with AEG!
-AF

Rated 5 out of 5 stars

Visited Dunstable store

Visited Dunstable store, needed help and Marie was very helpful, cheers

March 31, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Andrew, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Marie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Morgan was great

Morgan was great! Helped me fix my drill when I was in a pickle!

March 2, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Cathy, thanks for your five-star review, and I'm glad you enjoyed the service from Morgan in our Dunstable store! - Dylan

Rated 5 out of 5 stars

Excellent service

From design to completion Jason our designer went above and beyond to ensure we were happy with our kitchen installation and was quick to sort out any issues remaining. Would not hesitate to recommend Wickes to friends and family and would certainly use the Dunstable branch again.

January 13, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey there, thanks for your five-star review, and I'm glad you enjoyed the service from Jason throughout your kitchen design, it makes us proud the installation went well and enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great staff ,helpful and…

Great staff ,helpful and knowledgeable.One of the staff Marie,assist us with some of materials we were looking for.

April 2, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey John, thank you for your five-star review, and I'm glad you enjoyed the service from Marie in our Dunstable store! - Dylan

Rated 5 out of 5 stars

Wickes kitchen

I purchased a kitchen in Wickes Dunstable yesterday evening, Julia was back and forth helping me, I would still be there if it wasn’t for her. The patience she had assisting me to make sure I had everything was something i have never experienced before, and always smiling throughout.
Highly recommend Julia if you need assistance with anything.

March 27, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Johnny, thanks for your five-star review, and I'm glad you enjoyed the service from Julia in our Dunstable store throughout your bathroom experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Went over and beyond to make sure we had our dream kitchen

Raphael went over and beyond to make sure we got the kitchen we wanted. He spent hours and hours helping us choose appliances, the storage options etx. No question was too big. Raphael had such a positive demeanour and was so calm yet helpful. Although the kitchen may have been cheaper elsewhere I was delighted to buy from Wickes mainly due to the excellent customer service we received.

March 26, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Kaya, Thank you for sharing your positive experience. We're thrilled to hear about the excellent service you received from our team. It sounds like they truly went above and beyond to help you create the perfect kitchen. We appreciate your kind words about their helpfulness, patience, and positive attitude. - SF

Rated 5 out of 5 stars

Marie in Dunstable

Served by Marie in Dunstable; she was patient and helpful. Even spent the time helping me setup the app whilst still serving other customers. Thanks a lot!

March 19, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Dave, thanks for your five-star review, and I'm glad you enjoyed the service from Marie in our Dunstable store! - Dylan

Rated 5 out of 5 stars

New kitchen

Raphael Simmons kitchen design consultant, very professional very helpful ,would recommend again and again

March 15, 2025
Unprompted review
Wickes - Dunstable logo

Reply from Wickes - Dunstable

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our kitchen design consultant. We strive to provide exceptional service and are delighted that you found Raphael to be professional and helpful. - SW

Rated 5 out of 5 stars

Great Kitchen Design Process

Kitchen design process was superb. We were not the easiest customers as we didn’t have final dimensions, etc but Shannon stuck with us and probably 4 months after our initial design we got to the finished article. Many tweaks by us along the way and Shannon navigating a pricing structure change by Wickes as well. All in all can’t rate the experience highly enough.
Still waiting for build to finish before kitchen installed but cannot wait - hope the delivery, etc lives up to the standards Shannon has set!

January 19, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Neil, thanks for your five star review and I'm glad that Shannon was able to help you with your kitchen design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

First class service.

We recently visited Wickes in Dunstable to purchase bathroom items for a new wet room.
Mario was extremely helpful and professional and aided us with our purchases.
A slight hiccup with delivery was corrected by Mario who delivered the item personally! This was above and beyond excellent customer care
Overall, a first class service, thanks to Mario.

February 3, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi John, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 1 out of 5 stars

Dunstable store rude staff

Dunstable store rude staff member asked simple question with the response ask stupid questions get stupid answers.

Rude and unprofessional absolutely disgusted

March 13, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Sam, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience. This is not the level of service we try to deliver here at Wickes. - AH

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