Wickes - Dunstable Reviews 

215
TrustScore 5 out of 5

4.8

Eastern Avenue, Eastern Avenue Industrial Estate, Dunstable Bedfordshire, LU5 4JY, GB


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Rated 5 out of 5 stars

My wife and I both experienced a great service from Jo Dewen who was incredibly knowledgeable and offered numerous ideas and thoughts. She was able to suggest great ideas and solutions for our new kit... See more

Company replied

Rated 4 out of 5 stars

Ricky Dean Cook came to our rescue on Saturday when we visited the Dunstable Branch. We were looking to acquire a new Kitchen for our home. We had our own ideas and some measurements, with a style i... See more

Company replied

Rated 5 out of 5 stars

Steven at Wickes provided excellent customer service from start to finish. He was friendly, polite, knowledgeable, and genuinely customer-focused. It was refreshing to deal with someone so professiona... See more

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Rated 4 out of 5 stars

I had a really good home measure and in store design experience with Jo Dewen from the Dunstable branch. Jo was punctual, thorough, took the time to explain everything and never rushed me. There... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Dunstable

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Eastern Avenue, Eastern Avenue Industrial Estate, Dunstable, Bedfordshire, LU5 4JY, United Kingdom

  • +441582606864

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

14,382 reviews in the last 12 months

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Rated 5 out of 5 stars

Great store staff always happy to help

Great store staff always happy to help
I was served by Marie today as on many other occasions , she is always very pleasant, knowledgeable helpful when buying equipment and consumable, asset to your Dunstable Store.

March 12, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Colin, Thank you for your kind words about our store and our staff. We're delighted to hear that you had a positive experience and that you found Marie to be helpful and knowledgeable. - SW

Rated 5 out of 5 stars

Top service in Dunstable Store

We came into the Dunstable store to buy some paint after not visiting the store for quite a while. We were welcomed by Isaac who helped me download the Wickes App to my phone. He then showed me how to use the App for offers and purchases. Such a helpful guy and very patient as I am in my 70's and not as I.T. sharp as young people these days. Well done Isaac. You're a credit to the company

March 7, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Alan, thanks for your five-star review, and I'm glad that you enjoyed the service from Isaac in our Dunstable store! - Dylan

Rated 5 out of 5 stars

Kitchen Design

Booked a kitchen design with Wickes Dunstable. Shannon was very helpful and knowledgeable despite us changing our minds a few times! Made the whole experience easy. Would use again next time no problem.

February 22, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shannon in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Fantastic service from Mavid

Many thanks to Mavid. Quickly got the blocks out and helped me load into car. Great service.

February 25, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hello Dulal, thanks for your five-star review, and I'm glad that Mavid in our Dunstable store was really helpful throughout your visit! - Dylan

Rated 5 out of 5 stars

Great customer service by Marie

Great customer service by Marie. Helped me set up a trade card and was very helpful.

February 15, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Louis, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wickes

Went into Dunstable wickes this morning 15 Feburary
and found the staff very helpful .a big thank you to
Nigel a lovely man helpful and very knowledgeable
Store062 .

February 15, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Vanessa, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Excellent Customer Service

We have been very happy with the service we received when purchasing our Wet Wall.
Jason Fredrick was very helpful with the whole order and even when we had a slight issue , sorted with the help of his colleague Sadie, quickly and efficiently. Have to say they both went above and beyond, excellent CS!
The goods were delivered on time and in good order and we are very pleased on how they look in our Bathroom.

January 26, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Alison, Thank you for taking the time to share your positive experience. We're delighted to hear you were happy with the service you received and that Jason and Sadie were so helpful in resolving the issue. We appreciate your kind words about their dedication to providing excellent customer service. - SF

Rated 5 out of 5 stars

Kitchen design

Shannon our designer was so welcoming and pleasant when she came to the house to measure for a kitchen, we knew roughly what we wanted and she gave us advice on what to do and not to do and advice in what to put in awkward corners she was so helpful in giving us advice on appliances etc we even ordered extra cupboards to go into our utility would highly recommend wickes at Dunstable and Shannon Tennant.

February 11, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Reine, thanks for your five-star feedback, and I'm glad that you enjoyed the service from Shannon in our Dunstable store throughout your kitchen design, enjoy your new space! - Dylan

Rated 4 out of 5 stars

Shannon Tennant

Shannon was friendly and knowledgeable. She listened to our ideas and worked them into her design.
Great service from start to finish.

January 20, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

A first rate Design Consultant

Our whole experience working alongside Raphael Simmons in the Dunstable store has been first rate.
We have a small kitchen and we expected there to be many limitations to our space.
Raphael was immediately welcoming, professional and friendly and he listened encouragingly to us and what we would like.
Raphael always gave us plenty of time at each meeting to tweak different aspects of our new kitchen.
He has created a design which we are now excitedly looking forward to receiving.
We strongly recommend Raphael Simmons to anyone.

February 6, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Carol, thank you so much for your five-star review, and I'm glad you enjoyed the service from Raphael in our Dunstable store throughout your kitchen design. It makes us proud you would recommend us, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I’ve had an incredible experience…

I’ve had an incredible experience designing my bathroom with Jo from the Wickes Dunstable branch. I shared my ideas, and Jo brought them to life with her design expertise. Throughout the process, we had many discussions, and Jo really listened to my needs and preferences, offering suggestions and options along the way. Whenever I needed to make changes, Jo was always happy to accommodate, never once frustrated and always with a smile. The process was simple, starting with a home visit from Jo to measure the bathroom and have a chat, followed by our first design meeting in store. After we thought the design was complete, a surveyor came by to take final measurements and review the plan, leading to a few major tweaks. Jo has been so supportive and helpful throughout, even arranging for some of the deliveries to come at a more convenient time. I’m really excited to see my new bathroom installed!

January 31, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Clare, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Jo and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Very professional and efficient service.

From start to finish our designer Raphael Simmons from Dunstable store was very helpful and knowledgeable about all the products and gave us a brake down of each style type to suit our budget and kept that in mind without running away with ideas out of our budget range.

He Also was extremely transparent in all the questions we asked and did not feed us any sales talk/ jargon to just sell a kitchen to which we have had in the past with other companies.
The design idea he came up with was spot on to what we wanted so much so we purchased the kitchen the same day with a few tweaks here and there to suit us but this wasn’t any trouble whatsoever with Raphael
If you are in need of a kitchen then I would definitely recommend Raphael for his experience and knowledge also his professional approach to dealing with his clients and listening to there needs

Thank you Raphael best of luck for the future.

January 15, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

5* from start to finish

From start to finish our experience was 5*. Jason came to the home and listened to what we wanted, designed the most amazing kitchen and made all the difficult decisions very easy. Zebi, who installed our kitchen was also 5* and would 100% recommend. Very tidy & trustworthy and his attention to detail was outstanding. Would highly recommend both Jason & Zebi. Thank you very much!

February 1, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Rosina, thank you for your five-star feedback, and I'm delighted that Jason and Zebi we're amazing throughout your design. It makes us proud you would recommend us, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Kitchen design

Went in to get a design done for my new kitchen . A lovely lady called Jo Dewen sat with me and my husband for around an hour and a half and designed our dream kitchen, highly recommended her , absolutely brilliant.

January 18, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hey Sarah, thanks for your five-star review, and I'm glad that Jo was amazing throughout your kitchen design, it makes us proud you would recommend us, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great experience before the arrival of our new kitchen

Shannon at Wickes Dunstable provided us with all the information and advice we needed to ensure our new kitchen would provide us with everything needed for many years to come. We were amazed that she was able to undertake a site visit within hours of our visit to Wickes and was able to give us plans within days. The icing on the cake was that she was able to engage a fitter who had been recommended to us by friends. We are now looking forward to seeing our new kitchen take shape.

January 8, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Shannon in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish. Shannon was professional throughout despite me changing my mind several times! But nothing was too much trouble and I have definitely chosen the right kitchen for me. Would recommend

January 22, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Kellie, We're thrilled to hear you had such a positive experience! It sounds like Shannon went above and beyond to ensure you were happy with your choice. We're so glad you found the perfect kitchen for your needs. - SF

Rated 5 out of 5 stars

Shannon was really helpful and…

Shannon was really helpful and accommodating and worked to our tight timelines to ensure that we had everything in place for our renovation. She also helped us with our choice of bathroom based on the information we shared with her which helped us choose the best option for our needs. Can’t recommend highly enough.

January 22, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Valerie, Thank you for taking the time to share your positive experience. We're delighted to hear that you found Shannon to be helpful and accommodating, and that she was able to assist you in making the right choices for your bathroom renovation. We appreciate your kind words and hope you enjoy your new bathroom. - SF

Rated 5 out of 5 stars

Jason from the Dunstable store

Jason the design consultant from the Dunstable store was absolutely brilliant when designing our kitchen . We have a large and strange shaped kitchen but he managed to design something that looks amazing . We had several meetings with him and he never minded us asking questions or making small changes .
He followed the job through to the end and I would not hesitate to recommend him to anyone . Everyone admires our kitchen when they see it .

December 12, 2024
Unprompted review
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Reply from Wickes - Dunstable

Hi Fiona, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jason in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Julia greeted me with a smile

Julia greeted me with a smile, was polite and very prompt in bringing my click and collect order to my car.

January 19, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Simon, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Exceptional Service and Expertise at…

Exceptional Service and Expertise at Wickes Dunstable!

I recently visited Wickes in Dunstable and had an absolutely fantastic experience! The moment I stepped into the store, I was greeted by a warm and welcoming atmosphere created by the incredibly friendly staff.

The highlight of my visit was undoubtedly my interaction with Mario, an employee who truly went above and beyond. His super friendly demeanor immediately put me at ease, and I was thoroughly impressed by his extensive knowledge of the products. Mario's expertise shone through as he skillfully guided me through the process of choosing the right paint and other essentials for my project.

What sets Mario apart is not just his friendliness, but his genuine passion for helping customers. His ability to understand my needs and offer tailored advice was truly admirable. I found myself in awe of his skills and the depth of his product knowledge.

It's worth mentioning that Mario's excellent service wasn't an exception – the entire staff at Wickes Dunstable maintains a high standard of customer care. Every employee I encountered was approachable, helpful, and seemed genuinely happy to assist.

The combination of Mario's exceptional assistance and the overall welcoming atmosphere created by the rest of the staff made my shopping experience at Wickes Dunstable truly outstanding. I left the store feeling confident about my purchases and impressed by the level of service I received.

If you're looking for a place where expertise meets friendliness, I highly recommend Wickes Dunstable. Special thanks to Mario and the entire team for making my visit so memorable!

January 14, 2025
Unprompted review
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Reply from Wickes - Dunstable

Hi Aamir, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mario in our store and that they provided you with useful advice. -AH

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