Wickes - Eastbourne Reviews 

149
TrustScore 4.5 out of 5

4.3

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB


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Rated 5 out of 5 stars

Just had our new kitchen installed by Wicks and we are so pleased. Rob Hicks was incredible, seeing to our every need and advising on how best to accommodate our wishes on a tight budget. Huge thanky... See more

Company replied

Rated 5 out of 5 stars

Now my kitchen is fully installed, I want to thank Coco at Wickes, Eastbourne for her imagination and expertise in planning a not so very straightforward kitchen design. I live in a small, wonky house... See more

Company replied

Rated 5 out of 5 stars

Planning was superb. Design consultant (Coco at Eastbourne) understood our needs better than we did and ensured that we got the right kitchen design. We were kept fully informed re all deliveries wh... See more

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Rated 5 out of 5 stars

Coco was meticulous,professional and listened to all our ideas.The kitchen turned out to be perfect.

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Eastbourne

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, United Kingdom

  • +441323431631

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.3

All reviews

(149)

14,161 reviews in the last 12 months

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Rated 5 out of 5 stars

Transformative Bathroom Redesign by Coco at Wickes Eastbourne

I recently had my bathroom redesigned by Coco, a designer at Wickes Eastbourne, and I couldn't be happier with the results.
Before the redesign, I had several issues with my old bathroom, but the transformation has been incredible. The new design has completely revitalised the space and made it much more functional.
The fitting service provided was excellent. The team and Coco were professional and efficient, ensuring everything was installed perfectly. I'm pleased to say, so far, there have been no plumbing issues since the installation.
The combination of Coco's design expertise and the quality of the fitting service has really made a difference. I would highly recommend Coco at Wickes Eastbourne to anyone looking to redesign their bathroom.
I have complete faith in their aftercare service, knowing that they will be there to assist should any problems arise.

February 17, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Fay, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Coco in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Very helpful Staff member Dan P

Staff member Dan P. Was very helpful as I needed advice about a strongly water resistant painting my bathroom. Thank you Dan!

February 26, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Mrs MM, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Amazing kitchen result Coco.

Amazing customer service at Wicks Eastbourne.

Thanks to Coco and her design experience and communication with the efficient fitter .Everything was done with efficiency ease and friendly reassurance.
My kitchen has been totally transformed ;it’s my favourite room now.
I would not go anywhere else in the future.
A very appreciative customer.

January 26, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Jane, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Coco and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Outstanding customer service at Eastbourne Wickes

I ordered a big bag of logs online. I really wanted 2 bags but the computer said, “No only 1 was in stock”. In store I asked when more would be in stock and Ben said that they had more. He went and picked one up for me and processed the transaction for the extra bag, giving me the discount of £8 I was entitled to for buying 2 bags. Ben then asked if I needed help carrying the extra bag to my car. I was delighted.

February 24, 2025
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Reply from Wickes - Eastbourne

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ben in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great Customer Service

When we visited the store we found it clean and well laid out. One member of staff called Catt was particularly helpful and assisted us to find what we needed.

February 24, 2025
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Reply from Wickes - Eastbourne

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Catt in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Well kept store and friendly staff

Went to the store for a few things, needed some paint - kinda specialist metal paint which they luckily had on the shelf! (Did better than Screwfix in that regard), shop was very presentable and shelves well stocked. Was served by a very nice young lady called Katt, who also answered a few questions I had about other things - which I will be returning for in due course.

February 19, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Alan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Katt in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Easy to find product and friendly staff…

Easy to find product and friendly staff Lilly

February 17, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Stephen, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Always very friendly and helpful…

Always very friendly and helpful service from Angela at the Eastbourne store

February 20, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Angela in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good management and service

Went to buy big bags of log from eastbourne branch few days back. I asked the staff for assistance and a young man volunteered to help me load the trolley with care and a pleasant smile and very polite. I am a senior and I do appreciate such help. Conner the young man even loaded the logs into my car.
Thank you Conner
Thank you Wickes

February 19, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey John, thanks for your wonderful feedback, and I'm glad that Connor was able to help you in our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Angela

Angela, is always smiling and always very helpful. Tgankyou

February 21, 2025
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Reply from Wickes - Eastbourne

Hey David, thanks for your five-star review and, and I'm glad you enjoyed the service from Angela in our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Ben and Catt were extremely helpful on…

Ben and Catt were extremely helpful on our visit, didn’t have what we was looking for in stock, so checked another store for us which had stock. Thank you for your help

February 20, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Teresa, We appreciate your kind words and are thrilled to hear about the positive experience you had with Ben and Catt. Their dedication to providing excellent customer service is a testament to our commitment to exceeding expectations. - SF

Rated 5 out of 5 stars

Went in with a rough idea of what I…

Went in with a rough idea of what I wanted. Spoke to a lovely lady called Kat/Cat. She was really helpful and is always smiling when we see her.
The other staff all seem relaxed and look like they enjoy the people they work with. Really makes shopping more pleasant when the staff are happy.
Good job Eastbourne always a pleasure coming in

February 3, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Mandie, We're so glad to hear you had a positive experience in our store. It's wonderful to know that you found our staff to be helpful and friendly. We're always striving to create a welcoming and enjoyable shopping experience for our customers. - SF

Rated 5 out of 5 stars

I've used Eastbourne wicks for years…

I've used Eastbourne wicks for years and it's always been a helpful shop with everything I need. Today I went in to get some plywood. They had what I wanted in stock and when I needed assistance to lift the wood onto the roof of my car one of the staff called Ben was very willing to be of assistance. Thank you for providing a great customer experience.

February 19, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi John, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Fantastic team

Would just like to thank Ben and all the team at wickes eastbourne, they are always on hand to help me find any products i need, very friendly and hardworking great team

February 18, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your five-star feedback, and I'm glad you enjoyed the service in our Eastbourne store from Ben and the rest of the team! - Dylan

Rated 5 out of 5 stars

Great experience!

Went into the Eastbourne wickes this morning and was greeted by Lily at the till. She was extremely helpful when I couldn’t find what I was looking for and such a smiley and friendly face to see on a dull Monday morning, so Thankyou!

February 17, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Lily in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kitchen planned to perfection

Needed a kitchen and most things for a bathroom and ensuite
The kitchen was made a breeze by my fabulous kitchen planner Coco and was ordered with a lovely discount as they were having a sale
All deliveries have arrived on time and undamaged which make fitting so much easier
First time ordering but would definitely recommend and use again
Price was unbeatable imo
Rest of the staff were always smiling and always happy to help
So nice to go to a store where you feel welcome
Great job

January 16, 2025
Unprompted review
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Reply from Wickes - Eastbourne

We appreciate you taking the time to share your positive experience. We are delighted to hear that you had a great experience with our kitchen planner and that you were able to take advantage of our sale. We are also pleased to hear that your deliveries arrived on time and undamaged. We strive to provide our customers with a welcoming and helpful environment, and we are glad that you felt that way in our store. - SW

Rated 5 out of 5 stars

I had my bathroom designed my Cocoa in…

I had my bathroom designed my Cocoa in the Eastbourne store. The final result was absolutely incredible. I would definitely recommend it to anyone.

January 15, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey James, thank you for your five-star review, and I'm glad you enjoyed the service from Cocoa in our Eastbourne store, it makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

Great Kitchen Designer

It was a real pleasure working alongside Coco (Astridge) who was the key person in perfecting the design of our kitchens; her previous expertise in interior design really helped, she has a good eye for detail and was able to fully connect with all of our needs. She is warm and friendly and took great care of us throughout the whole process. Highly recommend her services. Thank you Coco.

November 6, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your wonderful feedback, and I'm delighted that Coco in our Eastbourne store was first class throughout your kitchen design. It makes us proud you would recommend us and enjoy your new space! - Dylan

Rated 5 out of 5 stars

Had an emergency with our shower unit…

Had an emergency with our shower unit gushing out water so had to turn all water and ran to wickes for replacement or a fix! Steve F was really helpful. He showed me the options and what we could do. I ended buying a temporary fix which worked brilliantly so although still no shower, we could turn the water back on! Thank you Steve 😊

January 28, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hi Tina, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Steve in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Good old Ben

Ben made our experience great - saved us a good chunk of change on chip board.

The rest of the team were spot on, knew what I was on about, (even though I didn't,) and showed professionalism going above and beyond throughout my DIY shopping experience.

January 21, 2025
Unprompted review
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Reply from Wickes - Eastbourne

Hey Jason, thanks for your five-star review, and I'm glad that Ben was able to help you out in our Eastbourne store! - Dylan

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