Wickes - Eastbourne Reviews 

149
TrustScore 4.5 out of 5

4.3

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB


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Rated 5 out of 5 stars

Just had our new kitchen installed by Wicks and we are so pleased. Rob Hicks was incredible, seeing to our every need and advising on how best to accommodate our wishes on a tight budget. Huge thanky... See more

Company replied

Rated 5 out of 5 stars

Now my kitchen is fully installed, I want to thank Coco at Wickes, Eastbourne for her imagination and expertise in planning a not so very straightforward kitchen design. I live in a small, wonky house... See more

Company replied

Rated 5 out of 5 stars

Planning was superb. Design consultant (Coco at Eastbourne) understood our needs better than we did and ensured that we got the right kitchen design. We were kept fully informed re all deliveries wh... See more

Company replied

Rated 5 out of 5 stars

Coco was meticulous,professional and listened to all our ideas.The kitchen turned out to be perfect.

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Eastbourne

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, United Kingdom

  • +441323431631

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.3

All reviews

(149)

14,161 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant workmanship

Brilliant workmanship, highly organised, very personable.
Coco, who was the employee representing Wicks was absolutely brilliant. She visited our house and not only created a design that was excellent. She took into account who we were and her design was bespoken to our needs and the way we used our kitchen.
The contracted fitter, Clemi, whom Wicks used, couldn’t have been better. He was not only an excellent workman. He also was considerate and personable and was meticulous Not Just in his work but in his timekeeping. Everything was done to our specifications and with our agreement. We were kept informed of his progress throughout the whole of the project.
We certainly recommend both Wicks and the fitter whom they used, and who incidentally we will continue to use when we have projects that we need done around the house, they are that good!

November 25, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Miriam, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Coco and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Fabulous kitchen refit with Wickes led…

Fabulous kitchen refit with Wickes led by C&M Honorato - could not fault this team or recommend them more for their no fuss, can do attitude. Thank you so much and already booked again 🤩

December 15, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Mary, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Really good communication from start to…

Really good communication from start to finish with Coco at Eastbourne Wickes designing the bathroom and with Lee our fitter. They were both easy to get hold of with any questions which was reassuring. The bathroom was finished to a high standard and Lee checked in with us and kept us up to date with progress. Overall really happy with the experience we had with Wickes from first contact to last.

December 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Anja, thank you for your wonderful feedback, and I'm delighted that Coco and Lee were first class throughout your bathroom design and installation. It makes us proud you're happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Designer Shower

I am thrilled with my stunning new shower room from Wickes in Eastbourne. A special thank you to Coco who helped me choose the materials and guided me through the process and made it stress free. The service was professional and efficient and I now have a designer shower at a reasonable price

October 24, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Carolyn. Thank you for taking the time to share your review with us. I'm delighted to see that you are thrilled with your new shower room. I'm also happy to see that your design consultant, Coco at our Wickes store in Eastbourne was helpful, professional and efficient. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great service with kitchen planning…

Great service with kitchen planning involving many changes from us and to accommodate our kitchen layout. Fitter was timely and efficient.

November 4, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Mrs Jarvis. Thank you for taking the time to share your review with us. I'm really pleased to see that you received a great service during your kitchen design. I'm also really happy to hear that your installer was timely and efficient. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Wickes was superb.

Planning was superb. Design consultant (Coco at Eastbourne) understood our needs better than we did and ensured that we got the right kitchen design.
We were kept fully informed re all deliveries which arrived on time. Personnel were courteous and well organised. Installer team (Clemi and Lyndsay) were simply outstanding. First class workmanship and a pleasure to be around.

November 18, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Edna. Thank you for taking the time to share your review with us.
I'm really happy to see that your design consultant, Edna at our Wickes store in Eastbourne, understood your needs and requirements, ensuring you got the design you wanted. I'm also really pleased to hear that your installers, Clemi and Lyndsay, were first class and a pleasure to be around. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Fantastic design and installation…

Fantastic design and installation service from Coco (Eastbourne store) and Dan & Jason@VisionInteriors.

November 18, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Rebecca, thanks for your five-star review, and I'm delighted that you enjoyed the design and installation service, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Excellent service from beginning to end…

Excellent service from beginning to end . We can t praise this company enough . From initial contact , to measuring ,designing and fitting . The service was amazing . We must give a special thank you to our fantastic fitters Clem and Michael , such hard workers , nothing was too much trouble and they did it so quickly . Always friendly , explained what they were doing and left the site clean and tidy every evening when they left . We are so pleased with our new kitchen and very grateful to you both x

November 18, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Cherry, thanks for taking the time to share this feedback, we are pleased to hear that Clem and Michael provided you with an excellent service from start to finish and were always friendly, we appreciate you taking the time to let us know. RD

Rated 2 out of 5 stars

Customer service??

Purchased 2x10L of emulsion at 19:35.
I asked for assistance with getting paint to my car as I have a fractured hand, young lad just looked at me. I asked if there was a trolley "no they are locked up" (not helpful when you close at 20:00)
When I returned for the 2nd tub of paint, two lads standing at the tills talking...
On a side note the paint is fantastic & great value for money!

November 13, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Mandie, thanks for your valuable feedback, and I'm deeply sorry to learn of the issues you've faced with your visit to our Eastbourne store. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

Rated 4 out of 5 stars

Our experience with the store & our…

Our experience with the store & our designer Colleen Astridge (Coco)
In Eastbourne was fabulous , she was to make an appointment & come out to do designs
When returned she had two options for us
Took us through all our choices from taps
Sink, and appliances
She answered all our questions all the way through no matter what it was or if it was her job or not
She visited at the end to check & tidy up any lose ends before we signed off
Great Job Coco

November 11, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Julie, thanks for your positive feedback, and I'm delighted that Colleen was first class throughout your design process, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Fantastic service

Fantastic service, excellent quality, great after sales service! A massive thanks to Coco! Great professional skills and knowledge!

October 23, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Stavros, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

easy way to cahang a bath to a walk in shower

our experience started with a visit to Wicks at Eastbourne where we met a very helpful Coco who talked with us through our needs to replace the bath with a walk in shower. We looked at the displays selected the style, within two days Coco visited our bathroom completed the layout etc. two days later we had a quote followed with a start date. We had a visit by the Bill Patience the fitter then all the equipment arrived before the start Bill and his mate George arrived on the start day, worked very hard for four days, completed the transformation to a very good standard, overcoming a few minor problems very well. Good helpful instructions We were so pleased with the whole project making our facility so much safer. all contact with the whole team was so friendly and helpful, nothing was to much trouble.

October 15, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Dave, thanks for your five-star review, and I'm delighted that you had an awesome time throughout your bathroom design and installation. It makes us proud that Coco and our installers we're first c;ass, and it makes us proud you're happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Electric towel rail confusion

My partner and I were extremely confused regarding Electric towel rails, as the product description indicated it was to be used with the central heating system. Wesley, went out of his way to ensure the information we needed and the product was accurate. Researching the brands website, opening the packaging to investigate inside and ensuring at all times we felt valued and not rushed. His team mates were equally as friendly and helpful. The product it’s self is exactly what we needed and was purchased with confidence. Well done and thank you Wesley and team Eastbourne you are appreciated.

October 18, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Jill,
Thank you for leaving a lovely review. We are happy that Wesley and the staff delivered amazing customer service! - Sean

Rated 5 out of 5 stars

Coco Astridge in Eastbourne store was…

Coco Astridge in Eastbourne store was absolutely brilliant, helpful and obliging.

October 23, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Julia, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Coco and how pleased you are with service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Coco the designer at Wickes Eastbourne

Coco the kitchen designer provided excellent advice and support throughout our kitchen renovation project. She always managed to resolve any issues promptly and to our full satisfaction.

July 24, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Robert, thanks for your amazing feedback, and I'm delighted that Coco was able to help you in our Eastbourne store with your new Wickes kitchen, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Very helpful chap helped us find right…

Very helpful chap helped us find right part. Knew what he was talking about and made the experience a good one. Lovely lad, Henry on the tills, still smiling at the tail end of the day. Thank you.

October 15, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Philippa, thanks for taking the time to share this feedback, we are pleased to hear that Henry was able to provide you with a great experience, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Coco at Wickes / Eastbourne- Excellent

Coco at Wickes in Eastbourne was incredible . My kitchen is stunning ! Coco was so knowledgable kind and patient I am so grateful to her . She is a proper professional I cannot recommend her strongly enough . I thought everyone at Wickes in Eastbourne went out of their way to help me

October 10, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Caroline, thanks for your positive review, and I'm delighted that Coco was first class throughout your kitchen design experience. It makes us proud your happy with the end result, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Coco spent ages designing our wet room…

Coco spent ages designing our wet room bathroom. She worked tirelessly to achieve our vision and the end result was fantastic. It definitely has a wow factor and we would recommend Wickes to anyone who is thinking of a new kitchen or bathroom. Coco is always willing to help even though we had our wet room finished last year she has kept in touch to make sure everything is fine and we are satisfied with our purchase.

June 17, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Nicola, thanks for your five-star review, and I'm glad that Coco was amazing throughout your wet room bathroom design, and it makes us proud you're satisfied with your purchase. Enjoy your new space! - Dylan

Rated 1 out of 5 stars

Yard and warehouse staff most unhelpful…

Yard and warehouse staff most unhelpful and useless in general. Seem to take pleasure out of their incompetence.

September 30, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Rob, thanks for your valuable feedback, and I'm really sorry you're unhappy with the service we have provided. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - DB

Rated 5 out of 5 stars

Annie’s kitchen

The team starting with Robert the designer who designed and ordered the kitchen Richard the Electrician and Clem and Michial the fitters working as a team delivered a first class kitchen.all deliveries came on time Danielle from customer care was in constant touch and the work was inspected three days into the start of the project.it was all so well organised it took all the worry away from me.a big thanks to Clem and Mike who treated me and my home with great respect their workmanship was faultless.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Anne. Thank you for taking the time to share your review with us. I'm really pleased to see that both our design team and your installers provided first class customer service throughout your design and installation. Thank you again for your valuable feedback. - Scott H

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