Wickes - Eastbourne Reviews 

149
TrustScore 4.5 out of 5

4.3

1 Hammonds Drive, Eastbourne East Sussex, BN23 6PW, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Just had our new kitchen installed by Wicks and we are so pleased. Rob Hicks was incredible, seeing to our every need and advising on how best to accommodate our wishes on a tight budget. Huge thanky... See more

Company replied

Rated 5 out of 5 stars

Now my kitchen is fully installed, I want to thank Coco at Wickes, Eastbourne for her imagination and expertise in planning a not so very straightforward kitchen design. I live in a small, wonky house... See more

Company replied

Rated 5 out of 5 stars

Planning was superb. Design consultant (Coco at Eastbourne) understood our needs better than we did and ensured that we got the right kitchen design. We were kept fully informed re all deliveries wh... See more

Company replied

Rated 5 out of 5 stars

Coco was meticulous,professional and listened to all our ideas.The kitchen turned out to be perfect.

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Eastbourne

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Hammonds Drive, Eastbourne, East Sussex, BN23 6PW, United Kingdom

  • +441323431631

4.3

Excellent

TrustScore 4.5 out of 5

149 reviews

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4.3

All reviews

(149)

14,114 reviews in the last 12 months

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Rated 5 out of 5 stars

Shop at wicks most days

Shop at wicks most days, isaiah is a credit and asset to the wicks as a whole. Always has time to help and always has a smile on his face.

September 21, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Alison, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Wickes Sales Colleen Astridge

I purchased a kitchen in February 2024 from Wickes.
The kitchen is manufactured to a high standard and we are very pleased with it.
The whole experience from being to end was made all the easier by the salesperson Colleen Astridge whose attentivness was superb from the design process through to the end,always available to help, even coming in on her leave to sort minor issue.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Well done Eastbourne store for…

Well done Eastbourne store for employing Isaiah. He is always helpful and happy and always finds time to talk to you when he is serving

September 16, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Rich, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I visited the store for mirror fixings…

I visited the store for mirror fixings and was helped by a lovely young man Izaya. he was very helpful and knowledgeable which made my life easier as i am not a big DIY person. Thank you Izaya for your help and lovely manners.

September 16, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi, Thank you for the Amazing review, we are happy Izaya was able to deliver the excellent customer service we pride ourselves on. - Sean

Rated 5 out of 5 stars

Steve F was brilliant

I came into the store to buy some sealant for my kitchen and I'm not very knowledgeable in the world of DIY/home improvement so I approached a member of staff to ask for some advice. He was very friendly and only seemed to happy to help he also came across as being very knowledgeable about the different types of sealant products on offer which in turn made my decision easier and I ended up leaving the store feeling like I had got the right product for the task in hand. I found the advice from the staff member to be brilliant and it definitely played a part in the purchase I made. I was given a card by the member of staff who asked me if I would mind leaving a review based on him and the service provided. I said to him I certainly will as you've been a great help. Steve F comes across as a real asset to Wickes and the Eastbourne store team. Thanks again Steve F.

September 10, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Dan, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with a member of our staff and how pleased you are with service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Customer service

I'm a Wickes costumer from 2 years and I'm really happy of customer services, particularly from Isaiah. He was very communicative and friendly.

Regards,
Evtim Evtimov

September 11, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Evtim, thanks for your valuable feedback, and I'm glad you enjoyed the service from Isaiah from our Eastbourne store! - Dylan

Rated 5 out of 5 stars

Jason was a very helpful and handsome…

Jason was a very helpful and handsome young man on the tills today, I’ll certainly be coming back

September 11, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hi Barbara, Thank you for your review we are happy Jason was able to deliver excellent service. - Sean

Rated 5 out of 5 stars

Went into the store looking for some…

Went into the store looking for some pipe clips, was unsure of the layout of the store, however, when called upon Isaiah helped me find what I was looking for. Great customer service and will be looking for his help next time.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey there, thanks for your five-star review, and I'm glad that you enjoyed the experience in store! - Dylan

Rated 5 out of 5 stars

I came in recently to buy some things…

I came in recently to buy some things and was not sure what I should be buying or what the best ones were. Isaiah was incredibly kind, chatty and helpful, he made me feel heard. Excellent staff member.

September 4, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Dexter, thanks for your five-star review, and I'm delighted that Isaiah was amazing and helpful in the store! - Dylan

Rated 5 out of 5 stars

Isaiah

I had an absolutely amazing experience at wicked all thanks to a generous gentleman called Isaiah

September 2, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Marcus, thanks for your five-star review, and I'm glad that you enjoyed the service provided by Isaiah in our Eastbourne store. - Dylan

Rated 5 out of 5 stars

Absolute god send

Absolute god send, we bumped in to Steve F today and asked for his advice on some fencing, we don't know much about fencing and he helped us no end. His knowledge was amazing. Great asset to Wickes

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hey Joe, thank you for your five-star review, and I'm delighted that Steve in our Eastbourne store was able to help you a lot about your fencing query. - Dylan

Rated 5 out of 5 stars

Outstanding serevice in Wickes/Eastbourne

In the Eastbourne branch of Wickes a very nice young man went to endless trouble to help me with details regarding metal blades for a Junior Hacksaw. This was between 10.30-11.am. He did not write his name on the Review card but i hope my appreciative message reaches him.

September 9, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Hello Cathwal, thank you for your wonderful feedback on the service you received in our Eastbourne branch. I'm glad that you enjoyed our helpful staff during your visit for metal blades! - Dylan

Rated 5 out of 5 stars

Great Customer Service

We went to the store with the idea of buying materials to build a shed and to repair our fence. When we got there we went to locate what needed. But when we met Steve Fulbrooh to make our order then we realised that our knowledge of the project was very limited. He took us around, showed us what we really needed, quantities and gave us some instructions about what we are undertaking. He has the knowledge and the skills that we needed to do our project and was very helpful, friendly and a good customer service skill.

September 9, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hey Max, thank you for your five-star review, and I'm so happy to learn that Steve in our Eastbourne store was amazing in his ability to help you out with your shed project, I'm glad that you're delighted with the service! - Dylan

Rated 5 out of 5 stars

Isaiah was very polite and helpful made…

Isaiah was very polite and helpful made for pleasant visit to wickes

September 9, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hi Charlie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ishiah and how pleased you are with the service provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Big Thank you Isaiah…

A few times I have came into wickes with some idea what I need but I'm so thankful for Isaiah's help. Now when I come into the Eastbourne branch when he is working, I know I will get great customer care and always service with a smile, this guy will go and help people above and beyond. Thank you so much Isaish and Wickes are lucky to have you.

September 9, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hi Jennifer, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Isaiah and how helpful they have been every time you visit. We do greatly appreciate this feedback and can't wait to welcome you back into the store. - FB

Rated 5 out of 5 stars

The goat of wickes

If isaiah leaves I wouldn't come back. That man has always got a smile on his face every morning I see him give him a rise

August 22, 2024
Unprompted review
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Reply from Wickes - Eastbourne

Thank you so much Bobo for your wonderful feedback on the service you receive from Isiah! - Dylan

Rated 5 out of 5 stars

Use them all the time as I am a…

Use them all the time as I am a plumbing and heating engineer and the staff are always willing to help. Isiah is a great staff member stands out from the rest always goes the extra mile has a laugh and brightens my day. Great store feels like a local shop.

September 9, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hey there, thanks for your five-star review, and I'm glad you always enjoy the time our Eastbourne store and that Isiah is always going the extra mile! - Dylan

Rated 5 out of 5 stars

Steve F was so helpful and considerate

Steve F was so helpful and considerate. Deserves a raise! He went above and beyond. Thanks!

September 7, 2024
Unprompted review
Wickes - Eastbourne logo

Reply from Wickes - Eastbourne

Hey Thea, thanks for your valuable feedback, and I'm really glad Steve was able to you! - Dylan

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