Wickes - Gloucester Reviews 92

TrustScore 4.5 out of 5

4.7

Woodrow Way, Gloucester Gloucestershire, GL2 5DX, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited the Gloucester Wickes store today to purchase PVC cladding. I was unsure as to what I needed but Gavin who worked there was extremely helpful. I look forward to using this store again and wo... See more

Company replied

Rated 5 out of 5 stars

Briliant service from Wickes Gloucester. Made our Kitchen transformation so easy. From the initial measure up and design with Atul and the final build with Shaun, the whole process was easy and very w... See more

Company replied

Rated 1 out of 5 stars

Bought 15 bags of soil in jan for spring project, Turns out it wasn’t sterilised so full of seeds which had ruined everywhere I used this soil, called to report once discovered, told too late too bad... See more

Company replied

Rated 5 out of 5 stars

We went for an instore consultation with Atul at the Gloucester branch. He was courteous and knowledgeable and time was no object. 2 days later he came and measured our kitchen. Once again he was mo... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Gloucester

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Woodrow Way, Gloucester, Gloucestershire, GL2 5DX, United Kingdom

  • +441452307330

4.7

Excellent

TrustScore 4.5 out of 5

92 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Went in for paint

Went in for paint. Nicole helped me find the one I needed within a few minutes and answered my questions. Stellar service. The man on the desk was friendly and advised me to take my receipt in case it wasn’t right.

June 10, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Kieran, we're so glad to hear you received stellar service and found exactly what you needed! We appreciate your kind words about our team. -LR

Rated 5 out of 5 stars

Gavin was extremely helpful

May 30, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi, Ian. Thank you for taking the time to share your review with us. We're really happy to see that you're pleased withy the customer service provided by, Gavin. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I visited the Gloucester Wickes store

I visited the Gloucester Wickes store today to purchase PVC cladding. I was unsure as to what I needed but Gavin who worked there was extremely helpful. I look forward to using this store again and wouldn't hesitate to recommend it

May 26, 2026
Unprompted review
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Reply from Wickes - Gloucester

We're so happy to hear about your positive experience and Gavin's helpfulness! We appreciate your kind words and look forward to your next visit. -AK

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. They showed us where something was that we couldn't find. They came up with a solution as the product we wanted wasn't in the size we needed in the Gloucester store which saved us a trip to the Cheltenham store.

May 23, 2026
Unprompted review
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Reply from Wickes - Gloucester

We appreciate you sharing your positive experience, Donna. We are happy our staff could assist you in finding what you needed and provide a helpful solution. - AB

Rated 5 out of 5 stars

Amazing experience

Amazing experience, good engagement from the manager. My kitchen is looking much better with the new additions from this store

May 21, 2026
Unprompted review
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Reply from Wickes - Gloucester

We're so glad you had an amazing experience and are happy with your kitchen's new look, Krys! - AB

Rated 1 out of 5 stars

Top soil

Bought 15 bags of soil in jan for spring project, Turns out it wasn’t sterilised so full of seeds which had ruined everywhere I used this soil, called to report once discovered, told too late too bad even though plants need time to grow.

May 1, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi, Ben. Thank you for taking the time to share your experience with us. I'm sorry to see that you're not happy with the quality of your topsoil. I've sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H

Rated 5 out of 5 stars

Briliant

Briliant service from Wickes Gloucester. Made our Kitchen transformation so easy. From the initial measure up and design with Atul and the final build with Shaun, the whole process was easy and very well managed. Great customer service from Wickes customer service team and the delivery teams as well. The whole service provided made what can be a daunting process so easy. A pleasure to have Wickes do the work for us.

May 5, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Andrew, Thanks for taking the time leaving your review. We're happy to hear that our Gloucester team made your kitchen transformation easy. It's great the process was well-managed, from design to build. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Use Wickes quite often

Use Wickes quite often. Eileen is always there to help out. Very polite and courteous as are all the other staff.

April 25, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hey Idris, thank you for your five-star review, and I'm glad you enjoyed the service from Eileen and the staff in our Gloucester store! - Dylan

Rated 5 out of 5 stars

Staff on the till offered good advise

Staff on the till offered good advise, allowing me to get the right product for the job.
Not up selling, ultimately saving me money.

April 25, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi, Pete. Thank you for taking the time to share your review with us. We're really pleased to see that the staff were able to offer good advice allowing for you to get the correct products for your job. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

JMan at the till was very helpful and…

Man at the till was very helpful and quick

April 15, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hi Aaron, We appreciate your positive feedback and we're so glad that you were happy with the helpful and quick service you received at the till. - Sean

Rated 5 out of 5 stars

Gavin on the till was so helpful making…

Gavin on the till was so helpful making sure we had everything we need and even made sure a trolley was delivered to us ready !

April 11, 2026
Unprompted review
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Reply from Wickes - Gloucester

We're so happy to hear that the assistance provided at the till by Gavin was helpful and that a trolley was provided for you. We appreciate your positive feedback! -AK

Rated 5 out of 5 stars

helpful and friendly staff on the…

Very helpful and friendly staff on the till.

April 2, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi Joe, Thank you for your five-star review we are pleased that you found our staff in our Gloucester store to be helpful and friendly. We appreciate your business.

Rated 5 out of 5 stars

i wasn't sure what i needed to buy but…

i wasn't sure what i needed to buy but the staff were super helpful, best Wickes ive ever been too.

March 28, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hey Harry, thanks for your five-star review, and I'm glad that our staff in the Gloucester store were able to help you! - Dylan

Rated 5 out of 5 stars

Nice shop nice staff

March 28, 2026
Unprompted review
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Reply from Wickes - Gloucester

Hey Tom, thank you for your amazing feedback, and I'm glad you enjoyed the service in our Gloucester store - Dylan

Rated 5 out of 5 stars

Amazing service

Amazing service, the team were really helpful with everything I needed

March 21, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi, Gavin. Thank you for taking the time to share your review with us. We're delighted to see you had a great experience in store. Thank you again for your kind feedback. - Scott H

Rated 1 out of 5 stars

Don't trust the price below item

Went to purchase garden fence 6x4 feet advertised for £23, it was marked £23 under the item, on the check out they said it was £30 and the one I wanted was out of stock, this happens often where the space is stocked with another item and they don't change the price ticket, the times I've got to the checkout and found the item is a different price and always higher.

February 11, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi Geoff, We regret to hear about the pricing and stock issues you experienced with the garden fence. We appreciate you bringing this to our attention. -LG

Rated 5 out of 5 stars

Required some paint that you had in…

Required some paint that you had in stock but not found on shelf. Conner located it in the warehouse and within minutes found it and brought it out to me . Excellent service

February 9, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hey Stephen, thanks for your positive feedback and I'm glad you enjoyed the service from Connor in our Gloucester store! - Dylan

Rated 5 out of 5 stars

a very pleasant experience throughout

Walked into the store and was greeted by a customer service assistant, Eileen, who enquired to my store needs. On identifying that the product I was after was not available for delivery. Eileen found a suitable alternative item for me, then completed the documentation wich was available for home delivery all without fuss or bother, a very pleasant experience throughout. Well done to Eileen, thank you for your help.

February 10, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi There,

We're happy to hear that you received helpful assistance from Eileen and a suitable alternative was found for you. Thank you for your kind words and positive feedback. -Ellysse

Rated 5 out of 5 stars

Great service

Came in to buy an incinerator bin. Staff very helpful, great service by all and a member of staff also delivered the bin to my car.

February 3, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi Debbie.

We're happy to hear that our staff was helpful during your visit! We appreciate your positive feedback and are glad you enjoyed your experience with us.- PP

Rated 5 out of 5 stars

We came into store looking for advice…

We came into store looking for advice and we were helped straight away. The staff were polite and we came away with what we wanted.

February 5, 2026
Unprompted review
Wickes - Gloucester logo

Reply from Wickes - Gloucester

Hi Laura,

We're delighted to hear that our staff were polite, and you got the advice and products you needed. Thank you for sharing your experience with us. -Ellysse

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