Wickes - Grantham Reviews 

116
TrustScore 4.5 out of 5

4.6

Gonerby Road, Grantham Nottinghamshire, NG31 8HX, GB


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Rated 5 out of 5 stars

We recently worked with Duncan at Wicks on the design of our new kitchen, and the experience was outstanding from start to finish. Duncan had some fantastic ideas that helped bring our vision to l... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with our stunning new kitchen. So impressed with Robyn Andres, the designer from start to finish. Her ideas were excellent and did everything she could to accommodate our idea... See more

Company replied

Rated 1 out of 5 stars

Kitchen plan and installation fab, however in less than four years oven has broken, tap stopped working, door has warped and floor cracked. Disappointing after buying one of the more expensive range... See more

Company replied

Rated 5 out of 5 stars

Purchased a kitchen from Wicks and absolutely brilliant service from Duncan, he listened to what I wanted throughout. Thank you

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Grantham

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Gonerby Road, Grantham, Nottinghamshire, NG31 8HX, United Kingdom

  • +441476570666

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.6

All reviews

(116)

14,039 reviews in the last 12 months

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Rated 5 out of 5 stars

Big thanks to Shannon and clare for…

Big thanks to Shannon and clare for helping sort my kitchen with missing parts

June 20, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that the missing kitchen parts was resolved with help from Shannon and Clare. We appreciate your positive feedback and thank you! -AK

Rated 5 out of 5 stars

Great Service

Cannot state enough how good the Grantham bathroom design team have been with my new ensuite. The product range is great and looks anazing with the help of fitter Ron and his mate.

I would highly recommend Duncan, he was not only helpful but enthusiastic, professional & with an eye for detail.

Cheers everyone..

July 20, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Iain, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Graham in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

The staff are much more engaged

The staff are much more engaged, and wanted to help.
Tina, particularly went looking for the last of an item, which was "in stock" on line, but not on the shelves.
Would have been easier for her to say "no, sorry - must be an error", but she took the trouble to go and find the missing item in the stockroom.

The difference between a job done, or a job half done.

June 30, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that the staff were so helpful and engaged! We appreciate you mentioning how one of our associates Tina went the extra mile to locate an item for you. It's great to know that their efforts made a difference in your experience. Thank you for your feedback!-GS

Rated 4 out of 5 stars

Not without its problems but generally…

Not without its problems but generally a good service. Duncan is professional and patient. Would recommend.

July 1, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate your feedback and are glad you had a good experience. We value your recommendation and will address the issues you mentioned-GS

Rated 5 out of 5 stars

Top service

I had Duncan for a design visit and he’s created me the most amazing bathroom and kitchen. Any questions and queries were answered and I’m looking forward to the delivery soon.

June 28, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you sharing your feedback. We're delighted to hear that Duncan created amazing designs for your bathroom and kitchen and answered your questions during your appointment! We hope your kitchen and bathroom projects also go smoothly!
-AF

Rated 5 out of 5 stars

Was looking to renovate my bathroom

Was looking to renovate my bathroom. Clare was fab and showed me the bathrooms in the store and gave me a brochure. Relaxed, knowledgeable and no pressure 😊

June 24, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that you had a great experience while planning your bathroom renovation with Clare! It's wonderful that she was helpful, knowledgeable and relaxed which added no pressure! We appreciate your positive feedback!
-AF

Rated 5 out of 5 stars

Claire was exceptional

Claire was exceptional, she went above and beyond, fantastic service! Will definately be back

June 27, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you sharing your experience. We are so glad to hear that you received such wonderful service with Claire and we look forward to your return!
-AF

Rated 5 out of 5 stars

Helpful, friendly team

The store is having some work done by contractors but the staff were really helpful, ensuring that we could still get all of the items we required. Will be good to see it when it’s finished.

June 27, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that our staff were so helpful during the construction in store! We appreciate your patience and are glad you got everything you needed. We look forward to you seeing the finished store!
-AF

Rated 5 out of 5 stars

We needed some paint for redecorating…

We needed some paint for redecorating today. The team were very friendly and extremely helpful, we found what we needed straight away. I’m sure we will be back again soon!

June 23, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that our team was friendly and helpful, making your redecorating project easier. Thank you for the positive feedback; we appreciate it and look forward to your next visit!-GS

Rated 4 out of 5 stars

Helpful and efficient …

The shop assistant (Tina) was very helpful with my list of products that I purchased.
No problem surfing the products website.
Efficient and competent.
GB

June 23, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you taking the time to leave us this feedback. We are so glad to hear that Tina was helpful and efficient during your visit to help get you the products you needed!
-AF

Rated 5 out of 5 stars

Thankyou to Tina and Ashley of Wickes

Thankyou to Tina and Ashley of Wickes, Grantham. They went above and beyond of what’s expected and we appreciate it so much …you have saved us a trip to Derby !

June 16, 2025
Unprompted review
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Reply from Wickes - Grantham

We're so happy to hear that Tina and Ashley could provide such great assistance! It's wonderful knowing we could exceed your expectations and save you a trip. Thanks for your positive feedback!
-AF

Rated 5 out of 5 stars

Shout out for Alannah at Wickes who went above and beyond

We were planning a new kitchen and spent ages looking until we met Alannah at Wickes Grantham. Straight away she could sense what we were after and drew on her personal insight, experience and no-nonsense approach to come up with a design that hit the mark. She went to great lengths to ensure we got what we needed within budget and she was a joy to work with, unlike a competitor company who we felt tried to force us down a set route. A difficult head-scratching moment on the fitting was quickly resolved when Alannah swiftly came to our aid. The project is still not quite complete, but we can see just how good her design concept is going to be in our house. Delighted.

January 10, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you sharing your experience. We're happy to hear that our team member Alannah in Grantham understood your vision for your new kitchen and provided a design that met your needs and budget. It makes us proud that we could assist with the fitting!-GS

Rated 5 out of 5 stars

Entered wanting gardening equipment

Entered wanting gardening equipment, great staff, great experience. Will recommend!

June 9, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy you had a great experience and found our staff helpful when seeking gardening equipment. We appreciate your recommendation!
-AF

Rated 5 out of 5 stars

Great service in Grantham

The team at Grantham especially Tina are really helpful & always on hand to support with whatever I need.

June 10, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that our team is helpful and always ready to support your needs. Thank you for sharing your positive experience with us! TW

Rated 5 out of 5 stars

Kitchen & Bathrooms

We had several companies give us a price and we found that Wicks were over all the best and Duncan was first class from start to finish.

June 2, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that our price and service from Duncan met your expectations. Thank you for sharing your positive experience!
-AF

Rated 5 out of 5 stars

Design for kitchen and bathroom

Got prices from several companies and designs and felt wicks gave the quality and competitive price we were looking for. Duncan our design consultant took the time to design our dream kitchen and always on hand for any changes questions we had.hoping delivery and installation will continue to impress.

April 21, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you taking the time to leave your review. We're happy to hear that our team was able to design your dream kitchen. We hope our delivery and installation continue to impress you. TW

Rated 4 out of 5 stars

Duncan at Wickes Grantham

Duncan at Wickes Grantham, did a fantastic design job for us. Including extras that we needed, all placed on order.

Customer service support kept us up to date with deliveries, even though they were different days over a week, from different manufacturers. Provided a good communication with fitters and ourselves.

Fitters leased very well, and a great team from Lithuania, spoke very good English. They had a few issues as our walls were not straight, but they overcame the problem with the font of knowledge and experience.

Our bathroom was booked in, and they managed to get us in sooner due to a window in the fitters schedule.

The fitters went above and beyond , and talked to us every step of the way.

Great team work by all at Grantham.

We have also had a kitchen from them, which was delivered all in one go. Great communication, service and delivery, along with follow up calls afterwards.

April 4, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you sharing your feedback. It's great to hear that the design met your needs and that you were kept informed about your deliveries. We're also pleased the fitters were able to overcome challenges and that they communicated effectively throughout the process. TW

Rated 5 out of 5 stars

Couldn't be better.

Duncan was excellent when advising on what was possible in our bathroom and helped us reconfigure the whole layout. He kept in touch with us while the final plans were being made and while the fitters were being booked and has been on top of the plan, even with our finicky changes and shifting timings.
The fitters were fantastic and I felt in good hands when they got here.
Guess who I'm going to when my in-laws need their bathroom redoing!

May 2, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you taking the time to share your feedback. We're happy to hear that you were pleased with the advice provided during your bathroom redesign with Duncan and that you felt supported throughout the process! We are so glad the fitters were also fantastic when fitting your new bathroom! We hope you love the new bathroom!
-AF

Rated 5 out of 5 stars

Duncan was very helpful & patient with…

Duncan was very helpful & patient with our kitchen design and planning, simply the best

May 26, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate your feedback! We're happy to hear that our team member Duncan was helpful and patient with your kitchen design and planning-GS

Rated 5 out of 5 stars

Best Customer Service

I've been in the building trade 48 years I've used wickes in London then when I moved to Grantham happy a wickes opened here.
Wickes have everything I need .what I like about wickes is you can go get what you want yourself pay and leave. Other builders merchants you have to wait for assistance then you have to go to the yard and wait again. The staff in wickes are equally knowledgeable and so very helpful. Claire the manager has been so helpful and all the staff in fact work as a great team . Trade pro allows you to gain 10% off and look out for the 15% promotions on everything. What you save In time getting your own products materials gets you back to work quicker
DIY gardening wickes have most products and open until 8pm a bonus. Plenty of parking easy to get to.
Thanks Claire and the team for your help everyday
Peter Brown

May 25, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate your long-standing patronage and are so glad that our store in Grantham meets your needs. It's great to hear that our self-service model and knowledgeable team, especially the manager Claire, contribute to your efficiency. We're also happy you find the Trade Pro discounts and opening hours beneficial. Thank you for your kind words!
-AF

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