Wickes - Grantham Reviews 

116
TrustScore 4.5 out of 5

4.6

Gonerby Road, Grantham Nottinghamshire, NG31 8HX, GB


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Rated 5 out of 5 stars

We recently worked with Duncan at Wicks on the design of our new kitchen, and the experience was outstanding from start to finish. Duncan had some fantastic ideas that helped bring our vision to l... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with our stunning new kitchen. So impressed with Robyn Andres, the designer from start to finish. Her ideas were excellent and did everything she could to accommodate our idea... See more

Company replied

Rated 1 out of 5 stars

Kitchen plan and installation fab, however in less than four years oven has broken, tap stopped working, door has warped and floor cracked. Disappointing after buying one of the more expensive range... See more

Company replied

Rated 5 out of 5 stars

Purchased a kitchen from Wicks and absolutely brilliant service from Duncan, he listened to what I wanted throughout. Thank you

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Grantham

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Gonerby Road, Grantham, Nottinghamshire, NG31 8HX, United Kingdom

  • +441476570666

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.6

All reviews

(116)

14,039 reviews in the last 12 months

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Rated 5 out of 5 stars

Shannon was great

Shannon was great. Really knowledgeable

November 20, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

Hi Mr R Darrow, we're happy to hear that the service was helpful. Thank you for your feedback. -LG

Rated 5 out of 5 stars

I contacted wickes to get my kitchen…

I contacted wickes to get my kitchen designed. Duncan came out to the house to measure up and plan the kitchen. From start to finish he has been brilliant. I couldn’t recommend him enough. He spent so much time going through different options and even when he had designed the kitchen I went in and wanted to change a lot due to rethinking my ideas, but this was no problem at all. I can’t wait for it fitted now and to see the finished results.

October 25, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Olivia,

Thank you for sharing your feedback with us. We're happy to hear that you had a positive experience with our design service and that Duncan was helpful and accommodating when you changed your mind. We hope you enjoy your new kitchen.

-Ellysse

Rated 5 out of 5 stars

Great service staff very helpful…

Great service staff very helpful especially Stacey, would definitely recommend

November 12, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Lianne,

We appreciate you taking the time to leave us this review. We're happy to hear that our staff was helpful, and that you recommend our service.- PP

Rated 5 out of 5 stars

The last bags

Tina at Grantham, help me find the last 9 bags of charcoal in the store. Without her help, I would have not have be able to get the last bags of charcoal.

November 9, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi, Nicholas. Thank you for taking the time to share your review with us. We are really pleased to see that, Tina, was able to help you get the charcoal you needed. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Good first experience

Rep was punctual, friendly, helpful, and efficient.
He answered all our questions truthfully.

November 8, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi, Mrs Beacon. Thank you for taking the time to share your review with us. We are really pleased to see you found our staff to be friendly, helpful and efficient, answering any questions you had. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Steve K fixed it for me

Steve K based at Grantham store provided friendly and polite assistance for product saving me time having to investigate suitability

November 9, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you sharing your feedback! We're happy to hear that Steve K was friendly, polite, and saved you time in finding a suitable product. -AK

Rated 4 out of 5 stars

Excellent staff

Excellent staff, prices are ok, store products are all over the place.......

November 4, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Scott, We appreciate your feedback. We're glad you find our staff excellent. We'll review product placement to improve your shopping experience. -LC

Rated 5 out of 5 stars

Faultless Customer Service

Tina couldn't have been more helpful both on the phone and when I visited the Grantham branch.
10 out of 10

November 3, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

We're happy to hear that the service you received from Tina was helpful and that you had a positive experience. Thank you for your perfect rating! -AK

Rated 5 out of 5 stars

Recently visited the Grantham branch of…

Recently visited the Grantham branch of Wicks and was helped out tremendously by Shannon with a discount card. Paitent with my lack of techno knowledge, Shannon guided me through the app to get my bluelight benefits and all with a smile and no stress. Thank you.

October 30, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Ian,

We're happy to hear that you had such a positive experience at our Grantham branch. We appreciate you mentioning how Shannon assisted you with your discount card. Thank you for your feedback!

-Ellysse

Rated 5 out of 5 stars

Excellent customer support

Jack at Grantham branch was vey helpful and saved us a lot of hassle as he helped us finding the items we struggled to find. We have used Wickes quite a number of times over recent months and they always have been excellent with a great customer support. Thank you.

November 1, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi, N Welby. Thank you for taking the time to share your review with us. We are really pleased to see that, Jack, was very helpful and provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Friendly service

I went in the Grantham store at the weekend looking for paint. The staff were super helpful at pointing me in the right direction. Very fast and efficient service and the staff were friendly and approachable.

October 25, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Verity, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Another Straight Forward Transaction

Placed a delivery order today for a job next week, thank you Elizabeth for making this transaction so straight forward and quick.

September 2, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Rodney, thank you for taking the time to leave a review. We appreciate your comments and are glad to hear that Elizabeth was able to get your order booked for delivery. -LG

Rated 1 out of 5 stars

Conned on pricing

Purchased timber along with a lot of other stuff. Got charged for pack of timber for £38 when I only had two single strips, Also purchased pack of six timber but charged for six single strips.
This seems to happen a lot at Wickes Grantham, but never had this problem at other branches.
Unfortunately only realised when I got home and had unloaded, and itwill cost more in petrol to drive to Grantham and back again, so yet again my loss, I should have held up the queue at the till and checked.
Be warned, bad staff. Check before you leave store no matter how long the queue may be.

August 31, 2025
Unprompted review
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Reply from Wickes - Grantham

Hello Mike, thank you for your valuable feedback and I'm really sorry to hear about your experience in our Grantham store. If you can please reply back to the private message I've sent you on trustpilot we can investigate this further for you. - Dylan

Rated 5 out of 5 stars

I was in Wicks Grantham today looking…

I was in Wicks Grantham today looking for tile grout, not sure where it was so I asked a very nice worker called ‘Stephen” who found the product for me carried it to the till, went and got a trolley for him to take it out to my car and popped it in the boot for me too.
Well done Stephen a very kind and helpful gentleman.

August 25, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

Hi Lesley, thank you for taking the time to leave a review. I'm really happy to hear that Stephen was helpful when you were in the store looking for tile grout and helped carry the item to the till and into your car. -LG

Rated 5 out of 5 stars

Great in store service…

Came into the Grantham store to cancel an order and order a larger size having had no joy phoning or emailing customer support. Tina served me and couldn’t have been more patient and helpful.

August 19, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

Hi John, We're happy to hear that you received excellent support in our store. We appreciate you bringing this to our attention and are glad Tina in the Grantham store could assist you! - LC

Rated 5 out of 5 stars

Really helpful staff and everything was in stock

Short notice big build project got the go ahead this weekend so shot down to Wickes. Needed some advice and help with a load of timbers, brackets, fixings etc.. and Elizabeth came to the rescue. Every question asked she answered, every item needed she pointed out, and everything I needed was in stock. The location is ideal for me, but Elizabeth, the staff and the product range make it perfect.

August 15, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

We're glad you had such a positive experience. It's great to know that Elizabeth was so helpful with your project and that you found everything you needed in stock. We appreciate your feedback on our location, staff, and product range. -AK

Rated 5 out of 5 stars

Excellent customer service

I have mobility issues and I called in to buy 3 100l bags of bark ,the staff,Steve Kent and Stacey, were amazing ,got the 3 bags for me and loaded into my car for me,no problem at all,all done with smiles and a professional and positive attitude, also the price was very good ,thank you wickes for not making me feel uncomfortable, I really appreciated the help,I will be back .

August 5, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

We're so happy to hear that our team made your visit easy and comfortable and that they were able to help you out to your car! We appreciate your kind words regarding Steve Kent and Stacey with their positive attitude and assistance with your purchase. Thank you for the great feedback; we look forward to seeing you again. -AK

Rated 5 out of 5 stars

Top Class Service

I first need to give a shoutout to Stacey. She was friendly, helpful and knowledgeable.
We bought all of our materials for a garden project and the quality at Wickes is far better than some other stores with orange logos!

August 2, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

Hi Sarah, We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our colleague Sarah at the Grantham store and are glad our garden materials met your expectations. Thanks for your feedback. - LC

Rated 5 out of 5 stars

Alannah is amazing

Alannah is amazing,
She is always smiling made us feel welcome even when she was serving another customer, acknowledged us and offered us a seat, as I was will my mum who is in her late 70s.

Quick service and had all the information we required.

August 2, 2025
Unprompted review
Wickes - Grantham logo

Reply from Wickes - Grantham

Hey Robert, thanks for your five-star review, and I'm glad you enjoyed the service from Alannah in our Grantham store! - Dylan

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