Wickes - Grantham Reviews 

116
TrustScore 4.5 out of 5

4.6

Gonerby Road, Grantham Nottinghamshire, NG31 8HX, GB


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Rated 5 out of 5 stars

We recently worked with Duncan at Wicks on the design of our new kitchen, and the experience was outstanding from start to finish. Duncan had some fantastic ideas that helped bring our vision to l... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with our stunning new kitchen. So impressed with Robyn Andres, the designer from start to finish. Her ideas were excellent and did everything she could to accommodate our idea... See more

Company replied

Rated 1 out of 5 stars

Kitchen plan and installation fab, however in less than four years oven has broken, tap stopped working, door has warped and floor cracked. Disappointing after buying one of the more expensive range... See more

Company replied

Rated 5 out of 5 stars

Purchased a kitchen from Wicks and absolutely brilliant service from Duncan, he listened to what I wanted throughout. Thank you

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Grantham

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Written by the company

Promise 1

Contact info

  • Gonerby Road, Grantham, Nottinghamshire, NG31 8HX, United Kingdom

  • +441476570666

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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4.6

All reviews

(116)

13,923 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb service

After speaking to Duncan on the phone,it was nice to meet with him and discuss what we wanted for our new kitchen. Duncan took time to show us all the different ranges and colour options with matching worktops. We designed together a plan that suited our needs and Duncan produced plans and images on the screen. We decided to go away and discuss further as it's a big purchase, so wanted to get it right. We also visited other companies but decided Duncan had given us the best advice and price. We have now secured and paid for our new kitchen and will soon be expecting a delivery date soon. Thankyou to Duncan for your time and patience and would highly recommend anyone who is looking for a kitchen, to see Duncan. Thank you again

February 7, 2026
Unprompted review
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Reply from Wickes - Grantham

We appreciate you sharing your experience and are happy to hear that you found the advice and options from Duncan helpful in designing your new kitchen. We're glad that the time and patience provided were valuable to you during this important decision. Thank you for your recommendation. -AK

Rated 5 out of 5 stars

I was assisted by Steve K in the store…

I was assisted by Steve K in the store this .
He was extremely helpful and put customer service first
A very pleasant young man with a great sense of humour.

January 30, 2026
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear about the positive assistance you received in our store! It's wonderful to know that Steve K provided excellent customer service. We appreciate your feedback. -AK

Rated 5 out of 5 stars

I bought a kitchen from Wickes…

I bought a kitchen from Wickes Grantham. Robyn designed it for me. She was extremely helpful throughout, she listened to my brief and acted on it, even marking out the planned kitchen on the floor so I could see exactly what’s what. We tweaked a few things, never too much trouble. My partner and I installed the kitchen ourselves as we felt the cost of having it fitted through Wickes was rather too much.
We’re really pleased with the result. I would definitely recommend.

January 28, 2026
Unprompted review
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Reply from Wickes - Grantham

Hi There,

We appreciate you sharing your experience with us. We're happy to hear that Robyn was so helpful and that you are pleased with your new kitchen. Thank you for the recommendation! -Ellysse

Rated 5 out of 5 stars

Unhurried help to complete my order.

I needed help with quantities and putting together my order.
I was given time and understanding
Thank you Kelly

January 17, 2026
Unprompted review
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Reply from Wickes - Grantham

Hey Elizabeth, thanks for your five-star review, and I'm glad you enjoyed the service from Kelly in our Grantham store! - Dylan

Rated 5 out of 5 stars

Excellent customer service

Your staff always bend over backwards to be very helpful , knowledgeable and professional , along with being friendly on every occasion we visit . In particular recently we been assisted by Tina, Steve K and Shannon

January 19, 2026
Unprompted review
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Reply from Wickes - Grantham

Hi Angela, Thanks for taking the time leaving your review. We are happy to hear that the service from the staff at your local store are always willing to help with there knowledge on all your visits this is the kind of service we aim to achieve. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Grantham Store

Received excellent service from Robyn Andres who created our kitchen/bathroom designs. She provided outstanding help and support through the process, and often stayed late to assist us.

January 14, 2026
Unprompted review
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Reply from Wickes - Grantham

Hey Susan, thanks for your amazing review and I'm delighted that Robyn was first class throughout your kitchen and bathroom designs. Enjoy your new spaces! - Dylan

Rated 5 out of 5 stars

Bathroom refit

I have a bathroom redesigned and and all ordered with the help and support of Robyn Andre's.

January 9, 2026
Unprompted review
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Reply from Wickes - Grantham

Hi, Sharon. Thank you for taking the time to share your review with us. We are really happy to see that Robyn was helpful and supportive whilst having your bathroom redesigned. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Thanks to Steve K

Great store. Thanks especially to Steve K for his help finding what we needed. Great deals on insulation and fire doors too!

January 4, 2026
Unprompted review
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Reply from Wickes - Grantham

Hi J R, Thank you for taking the time to share your feedback. We are happy to hear that Steve was able to help you find what you need. -SM

Rated 5 out of 5 stars

good service

Duncan was knowledgeable about products and services available. Very friendly and approachable, listened to what I wanted and gave good suggestions.

December 30, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Alison, Thanks for taking the time leaving your review. We are happy to hear that Duncan was able to help you and listen to what you wanted and gave good suggestions. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Duncan Woolmer was our kitchen designer…

Duncan Woolmer was our kitchen designer and he was absolutely fantastic. I am a very indecisive person but Duncan did not let that deter him, he had to book me in for an extra 2 sessions which both over ran (due to me!) But we got there in the end and he designer our dream kitchen for us 😊

December 13, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Jade.

Thank you for your positive feedback, We're happy to hear that you had a fantastic experience! We appreciate you mentioning the extra time dedicated to designing your dream kitchen. - PP

Rated 5 out of 5 stars

Helpful friendly staff

I recently went to Wickes but was having trouble locating what I needed. I asked a staff member ( Steve K) and he couldn’t of been more helpful and showed me exactly what I was looking for and gave some very helpful advice which helped me to purchase the product most suitable for my needs. Thank you Steve k

December 12, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Elizabeth.

We're happy to hear that Steve was so helpful during your visit. We appreciate you taking the time to share your positive experience and are glad that the advice provided helped you find the perfect product for your needs.- PP

Rated 4 out of 5 stars

Great bathroom design service

Duncan Woolmer was the designer for our family and en-suite bathroom refurbs. He was brilliant from start to finish - came out to the house to measure and took time to understand what look we were trying to achieve. Then spent a couple of in-store consultations showing us options and creating the designs. When it came to delivery of the goods, we did have a couple of missing bits but when I contacted Duncan he personally followed up and resolved everything quickly. Goods are nice quality.

August 17, 2025
Unprompted review
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Reply from Wickes - Grantham

Hey Victoria, thank you for your amazing review, and I'm glad that Duncan was first class throughout your bathroom design experience. Enjoy your new space! - Dylan

Rated 5 out of 5 stars

Extremely Helpful Staff

Steve showed us a range of possible suitable products. He highlighted for us the bar code where we could find measurements and more details. He directed us to a colleague for kitchen sinks and accessories

December 10, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Roman, we're happy to hear that the information provided was helpful and that you were directed to the right resources for your needs. We appreciate your positive feedback! -LG

Rated 5 out of 5 stars

Smooth procedure

The advisor we dealt with, Duncan Woolmer, was very helpful, friendly while being professional.
Nothing was too much trouble, even when we had a rethink about some aspects.

December 6, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi, Christopher. Thank you for taking the time to share your review with us. We are happy to see that, Duncan, was very helpful and professional, going above and beyond to provide great customer service. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Went into store today Stacey at the…

Went into store today Stacey at the store was so helpful and polite left with everything I needed

December 1, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Barry Allan, We're happy to hear that you had such a positive experience in our store with Stacey. Thank you for letting us know, and we appreciate your feedback! -LC

Rated 5 out of 5 stars

Great experience.

I visited Wickes this afternoon and needed some guidance.
The person I approached was very helpful giving me guidance and advice also taking me to the various options.
Thank you Steve K very much appreciated.

November 30, 2025
Unprompted review
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Reply from Wickes - Grantham

We're happy to hear that you received helpful guidance during your visit. We appreciate you acknowledging the assistance you received from Steve K, and thank you for your positive feedback. -AK

Rated 5 out of 5 stars

Speed of service.

Speed of service.

November 26, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Charles, Thanks for the kind feedback on the service we provide. -JL

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish and thank you to Kelly for sorting out my order

November 23, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Tracy, Thanks for taking to time to leave your review. We are glad to hear Kelly was able to sort your order while providing fantastic service. Thanks again for the feedback. -JL

Rated 5 out of 5 stars

Visited today and spoke with Kelly for…

Visited today and spoke with Kelly for advice on a product. Kelly was very courteous, professional in here advice and gave me several options. All in all, excellent service which I would totally recommend. Keep up the excellent work, especially as you looked so cold 🥶

November 21, 2025
Unprompted review
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Reply from Wickes - Grantham

We appreciate you taking the time to share your positive experience. We're glad the advice provided by Kelly was helpful and that you found the service excellent. -AK

Rated 5 out of 5 stars

Stacey was Very helpful

November 21, 2025
Unprompted review
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Reply from Wickes - Grantham

Hi Mike, Thanks for taking the time to leave your review. We are happy to hear Stacey was very helpful. Thanks again for the kind feedback. -JL

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