Wickes - Grimsby Reviews 

109
TrustScore 4.5 out of 5

4.4

Birchin Way, Grimsby South Yorkshire, DN31 2SG, GB


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Rated 2 out of 5 stars

The designer was at my house for around 10 mins. He asked what I wanted while doing quick measurements, I asked to see a brochure but he didn't have one. How am I supposed to choose what I want. The... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new kitchen tap and found one at Grimsby branch.made a phone call to the branch a lady answered helped me with the item as for fitment and stock . Ended up ordering online as we... See more

Company replied

Rated 5 out of 5 stars

Purchased some lengths of timber ( 47x95) from this store after looking on line. Walked in and collected from rack with-in a couple of mins, and was served by a very nice lady called Yvonne who has al... See more

Company replied

Rated 5 out of 5 stars

Christopher Moses was amazing. Really helpfull, understood our budget and what we wanted straight away. Never felt preasure to buy anything, we took the radiator off due to price. Honestly he was so a... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Grimsby

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Birchin Way, Grimsby, South Yorkshire, DN31 2SG, United Kingdom

  • +441472352086

4.4

Excellent

TrustScore 4.5 out of 5

109 reviews

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4.4

All reviews

(109)

14,298 reviews in the last 12 months

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Rated 5 out of 5 stars

Yvonne!!!! Employee of the Decade!

Just been served by Yvonne... unbelievable product knowledge and customer service.

Give this women a raise / bonus now, if not sooner.

March 8, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Lee, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Yvonne in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service by Jamie

Great service by Jamie. Very quick to locate my click and collect item. Also dealt with a warranty claim on a Wickes power tool very efficiently.
I recommend Wickes. Jamie is an excellent sales person.

March 3, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hey John, thanks for your five-star review, and I'm delighted that Jamie in our Grimsby store was super helpful throughout your click and collect order. - Dylan

Rated 5 out of 5 stars

Excellent staff went over and above to…

Excellent staff went over and above to help us with tiles for our kitchen floor. I have never had a bad experience in this store, and have been using it since they moved from Alexandra Dock years ago.

March 1, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Sam, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Visited Grimsby store today

Visited Grimsby store today. Yvonne was very helpful and located what i needed from the warehouse. Very pleasant and friendly

February 28, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Anthony, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Had to make a return which was dealt…

Had to make a return which was dealt with fast and very polite and professional. Great customer service all round.

February 28, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Rhys, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Without Yvonne’s smile Wickes would not…

Without Yvonne’s smile Wickes would not be Wickes. Her face brightens even the dullest day and make my day so much sunnier. Thanks Yvonne

February 27, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hey Tom, thanks for your five-star review, and I'm glad you enjoyed the service from Yvonne in our Grimsby store! - Dylan

Rated 5 out of 5 stars

I had stupidly forgotten my wallet at…

I had stupidly forgotten my wallet at home and the lovely Yvonne at grimsby helped me with setting up my Google pay to make sure I didn't have to go home to get it have used wickes in grimsby many times the staff are always helpful and pleasant

February 22, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hey Mr Bulpin, thanks for your five-star review, and I'm glad Yvonne in our Grimsby store was able to help you out! - Dylan

Rated 5 out of 5 stars

4 packs of heat logs ordered and…

4 packs of heat logs ordered and collect from the store in Grimsby.
Simple, easy, efficient. Big thanks Jamie, top service.

February 19, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi David, We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our service simple, easy, and efficient. We're also delighted that Jamie provided you with top-notch service. We strive to make our customers' experiences as smooth and enjoyable as possible. - SF

Rated 5 out of 5 stars

Had an excellent experience in store…

Had an excellent experience in store and at home visit with chris, he was very friendly and efficient. Answered all questions and did a great job of planning my kitchen. Would definitely recommend to friends and family.

February 20, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Claire,

Thank you for taking the time to leave your review. We are thrilled to hear about your positive experience with Chris and how impressed you were with their friendliness, efficiency, and planning skills. We appreciate your kind words and are delighted that you would recommend us to your friends and family. - SW

Rated 5 out of 5 stars

Had Lee help me and was really helpful…

Had a guy called Lee help me find everything and was really helpful was in and out In 5 minutes

February 20, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Kye, We're thrilled to hear you had such a positive experience! It's wonderful to know that Lee was able to assist you so efficiently and make your visit quick and easy. We appreciate your kind words and will share your feedback with Lee. - SF

Rated 5 out of 5 stars

Emily was a great help friendly helpful…

Emily was a great help friendly helpful 100% communication polite very informative lovely lady

February 20, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Steven, We're so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback. - SF

Rated 5 out of 5 stars

Emily was so helpful and knowledgeable

Emily was so helpful and knowledgeable, even going out of her way to get a trolley for us.
We had to take some items back and Emily refunded these and provided the items we wanted without quibbling and discussed with us our requirements.

February 20, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Pauline, We're so pleased to hear about your positive experience. It's wonderful to know that Emily went above and beyond to help you. We strive to provide excellent customer service and it's heartwarming to hear that our team member made your shopping experience enjoyable. - SF

Rated 5 out of 5 stars

Spoke to a guy called Jason helped me…

Spoke to a guy called Jason helped me showed me were all items was and explained things I wasn't sure about great customer service couldn't be more helpful top man not many left like this guy service with a smile

February 18, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Paul, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jason in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Helpful and knowledgeable

Very friendly and patient staff member. Jamie didn't want to rush me in any way even encouraged me to take my time finding the information required. Made me feel that his whole attention was on helping me, a great attitude to have thanks again Jamie

February 18, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Wi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Part of the local community

Jamie and Lee from Wickes have been fantastic in supporting the West Marsh Community Centre's after-school woodworking classes. They've provided both tools and expert advice, showing incredible dedication and enthusiasm. Their commitment to being part of the local community has been truly brilliant.

February 10, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Chris, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Super customer service.

One staff member called Yvonne, at the Grimsby store, went above & beyond for us during our resent visit. She was so helpful, intact she could have done more. I feel like she definitely needs some recognition for her impeccable customer service.

February 1, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hey Hannah, thanks for your five-star review, and I'm glad you enjoyed the service in our Grimsby store and that Yvonne was super helpful throughout your visit! - Dylan

Rated 5 out of 5 stars

Fantastic service

It is so wonderful to find a store like Wickes of Grimsby. The store staff like Jamie who went above and beyond in assisting me with my purchase, including arranging the delivery. On the morning of the delivery Jamie called to say Darren the delivery driver was on his way.
Darren was fantastic, he place my order safely in my garage, I didn’t have a thing to worry about.
With such a great experience when I have to purchase large items for any of my major home improvements I will be going to Wickes. My big thanks to both Jamie and Darren.

January 31, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Lynn, thanks for taking the time to share this feedback, we are pleased to hear that Jamie went above and beyond, and you didn't have anything to worry about, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

I had to have a second installer out…

I had to have a second installer out because the first one had done an extremely poor job in installing my new bathroom. Adam and Kyle were absolutely amazing the best ever they was professional and extremely helpful. Thank you for sorting out my bathroom so I can actually use it

January 24, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Michelle, thanks for taking the time to share this feedback, we are pleased to hear that Adam and Kyle were amazing and extremely helpful, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

We had our kitchen measured and…

We had our kitchen measured and designed by Joanne who has been amazing from start to finish. She was very thorough, knowledgeable and nothing was too much trouble. Would highly recommend.

January 27, 2025
Unprompted review
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Reply from Wickes - Grimsby

Hi Vickie, thanks for taking the time to share this feedback, we are pleased to hear that Joanne was amazing from start to finish, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Great experience

Great experience, just bought a Kitchen for a refurb project. The team at Wickes Grimsby (Chris and Jamie) put together a great design option at a great price and really went out of there way to help me. I look forward to using Wickes again whilst completing this refurb project.

December 12, 2024
Unprompted review
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Reply from Wickes - Grimsby

Hi Mr Brighton, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope you enjoy your new space. - FB

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