Wickes - Grimsby Reviews 

Great service by Jamie. Very quick to locate my click and collect item. Also dealt with a warranty claim on a Wickes power tool very efficiently.
I recommend Wickes. Jamie is an excellent sales person.

Excellent staff went over and above to help us with tiles for our kitchen floor. I have never had a bad experience in this store, and have been using it since they moved from Alexandra Dock years ago.

Visited Grimsby store today. Yvonne was very helpful and located what i needed from the warehouse. Very pleasant and friendly

Had to make a return which was dealt with fast and very polite and professional. Great customer service all round.

Without Yvonne’s smile Wickes would not be Wickes. Her face brightens even the dullest day and make my day so much sunnier. Thanks Yvonne

I had stupidly forgotten my wallet at home and the lovely Yvonne at grimsby helped me with setting up my Google pay to make sure I didn't have to go home to get it have used wickes in grimsby many times the staff are always helpful and pleasant

4 packs of heat logs ordered and collect from the store in Grimsby.
Simple, easy, efficient. Big thanks Jamie, top service.

Had an excellent experience in store and at home visit with chris, he was very friendly and efficient. Answered all questions and did a great job of planning my kitchen. Would definitely recommend to friends and family.

Had a guy called Lee help me find everything and was really helpful was in and out In 5 minutes

Emily was a great help friendly helpful 100% communication polite very informative lovely lady

Emily was so helpful and knowledgeable, even going out of her way to get a trolley for us.
We had to take some items back and Emily refunded these and provided the items we wanted without quibbling and discussed with us our requirements.

Spoke to a guy called Jason helped me showed me were all items was and explained things I wasn't sure about great customer service couldn't be more helpful top man not many left like this guy service with a smile

Very friendly and patient staff member. Jamie didn't want to rush me in any way even encouraged me to take my time finding the information required. Made me feel that his whole attention was on helping me, a great attitude to have thanks again Jamie

Jamie and Lee from Wickes have been fantastic in supporting the West Marsh Community Centre's after-school woodworking classes. They've provided both tools and expert advice, showing incredible dedication and enthusiasm. Their commitment to being part of the local community has been truly brilliant.

One staff member called Yvonne, at the Grimsby store, went above & beyond for us during our resent visit. She was so helpful, intact she could have done more. I feel like she definitely needs some recognition for her impeccable customer service.

It is so wonderful to find a store like Wickes of Grimsby. The store staff like Jamie who went above and beyond in assisting me with my purchase, including arranging the delivery. On the morning of the delivery Jamie called to say Darren the delivery driver was on his way.
Darren was fantastic, he place my order safely in my garage, I didn’t have a thing to worry about.
With such a great experience when I have to purchase large items for any of my major home improvements I will be going to Wickes. My big thanks to both Jamie and Darren.

I had to have a second installer out because the first one had done an extremely poor job in installing my new bathroom. Adam and Kyle were absolutely amazing the best ever they was professional and extremely helpful. Thank you for sorting out my bathroom so I can actually use it

We had our kitchen measured and designed by Joanne who has been amazing from start to finish. She was very thorough, knowledgeable and nothing was too much trouble. Would highly recommend.

Great experience, just bought a Kitchen for a refurb project. The team at Wickes Grimsby (Chris and Jamie) put together a great design option at a great price and really went out of there way to help me. I look forward to using Wickes again whilst completing this refurb project.

We have spent over £2000 buying the same flooring in batches as we renovate our large house. We have bought from several stores via various methods by delivery, clck&collect, in person and so on over months. Nearly every pack of flooring had faults - those that had no faults often had damage instead. We spent endless time having to complaint, send back the flooring, get replacements sent. Our last batch looked normal (7 boxes from Grimsby store) when we fitted it but once we put down some of the packs we noticed that it had a different top sheen and were highly visible compared to the other pieces of the same in the same room. Wickes Customer Relations have had us chasing our tails, first we had to return to that store, 60 miles away, but the store said not true. We were told the laid planks that were faulty could be return and now we are told no. We were told to complete a form for a claim to Kronospan who supplied the flooring to Wickes! We bought from Wickes, our receipt is Wickes and the refund we were told would come from Wickes but now we have to complete a form to their supplier! Why? We didnt buy it from Kronospan. This is the end of what has been horrible flooring, poor quality, not quality checked items, endless returns/refunds/replacements and even the replacements have arrived with dents/chip and a mysterious white line that runs the length of the dark wood planks, obviously making them useless too. On the receipt it says to keep it in case you need a refund - which we do, despite showing the receipt, even photos and video of the faulty planks, even despite Wickes agreeing, and the supplier agreeing that they are faulty....we are still chasing our refund. Its and endless conversation of 'he said', 'we said' and now the Grimsby store manager is blaming his own Customer Relations for offering a refund and wont take them. Enough is enough, I am waiting for the Wickes policy from them and may well take it further or just write to the Chief Executive or take it to The Furniture and Home Improvement Ombudsman. I shouldnt bother as I have enough to do renovating but I hate being cheated and made to chase my own tail when the truth is clearly that we should be refunded without more hassles and they can have the boards back/come and pick them up. Terrible customer service.