Wickes - Halesowen Reviews 

Paul potter from the halesowen store has been amazing from start to finish. made our vision for our family kitchen a reality,he explaned everything in detail to make sure we was happy with everything.would definitely recommend him.thanks again paul your a superstar **

Tahera is a great design consultant, very helpful and friendly.. was able to answer all my questions efficiently..

Hi, been coming to wickes for over a year I buy my material for my business. It’s a great store and very helpful staff especially Sonia, if I need a enquiry of anything she’s always sort it out, very helpful and very polite, always got a smile and always happy👍

£33 FOR 20 SQUARE mts OF PREMIUM GROUND COVER MATERIAL.....MY LIGHTS WERE ON , BUT NOBODY IN....ONCE BIT AND ALL THAT JAZZ....HALESOWEN.....

Tahera has been so helpful throughout the whole process with our new kitchen.
Very down to earth and have been able to ask any questions and got all the answers.
Our dream kitchen looks like an actual dream

My initial consultation with Tahera Rahman was about a new kitchen. I was so impressed with the design she did for me, her professionalism and quality of work that I decided to get a complete bathroom refit from Wickes too, and again Tahera worked with me to bring my vision to life and design my dream bathroom.
Nothing has been too much trouble for Tahera, she’s been proactive in her contact with me, regularly checking in to make sure everything is going to schedule and making sure I’m happy with everything. She’s gone above and beyond to ensure a great customer experience, and this along with the fantastic designs she’s done for me is why I would recommended anyone to use Wickes
She’s a credit to the company, it’s been great to work alongside someone who is genuinely passionate about their work, is friendly and personable and is fantastic at what they do!
Would highly recommend

Really pleased with the help and guidance Paul Potter from the Halesowen store, has given us, when picking our bathroom and we can’t wait to have it fitted

Paul Potter was hugely knowledgeable and helpful. He was also very patient with us so we never felt rushed or pushed when making our decisions about our new kitchen. He listened and really picked up on the things that were important to us and therefore made excellent suggestions. We were delighted with the service. Thank you, Paul.

Paul at the Halesowen branch has been very helpful, knowledgeable and accommodating when planning and costing out our kitchen design. We have chosen to also have our kitchen fitted by Wickes, so I now hope the fitters standard and attention to detail, lives up to the service we have had so far from Paul!

Great experience buying a new kitchen, they made it so easy and were never pushy. Thanks to Paul Potter for his advice and professionalism during the whole process

Appalling ordeal from the very start bathroom fitted in September 2024 been leaking and other bits bodged by Wickes approved contractor used tile strips to finish facing off of upvc boarding with wrong edging email after email being ignored very long process wickes refuse to acknowledge our complaint and being left in the dark going to contact the OMBUDSMAN!

I visited the store today, for some screws… I asked the cashiers where I could find the screws, and Jayne was the first to help me, with a beautiful smile.

I was then served by Jayne who assisted with an open screw box. Jayne was so pleasant, helpful and polite.

Outstanding customer service from Jayne today! Thanks Jayne!

I just want to give a huge thank you to Tahara .. kitchen designer st the Halesowen Branch for her outstanding customer service. From start to finish, she was friendly, helpful, and professional. Tahrs made the whole experience smooth, and I’m really happy with my new kitchen. Highly recommend!”

Really helpful staff,very friendly and knowledgeable, and you are made to feel welcome. The staff at Halesowen are all very good.

Excellent service!
We had our kitchen design and purchase today with Paul Potter, he was very helpful and knowledgeable, nothing was too much trouble.
If the rest of the process is as trouble free as this first part we are really looking forward to enjoying our new kitchen.

I went into Wickes after going to another well known DIY store, looking for help with twin slot shelving.
The customer service we experienced was 1000% better than the other store.
We was assisted by Josh, and he made the whole process much easier with his support and knowledge than it would have been alone.
The standard for customer service is unfortunately not very high, but even so, Josh was friendly, helpful, made our day and would have been there for a lot longer if it wasn't for his help.

(B&Q can suck it, Wickes all the way).

We've visited a couple of times to speak with Tahera about getting our new kitchen designed. She has been unbelievabley helpful and cannot recommend her enough! She went above and beyond to help us find something we liked and really is a credit to the company- give her a bonus ;)

Tahera is my kitchen designer. She is very honest, friendly and approachable. Helpful with suggestions. Would highly recommend seeing Tahera for kitchen designs and recommendations.

Just been to my local Halesowen Wickes to get 2 bags of pebbles for the garden. Was assisted by Nikki who was very helpful. She put the heavy bags in my trolly & pushed it to the checkout then pushed it to my car & put them in my boot for me & returned my trolly! Excellent customer service Nikki thank you so much ⭐️⭐️⭐️⭐️⭐️!! 😋

Went into Wickes store Halesowen for a new bathroom and received 5 star treatment from start to finish. Can’t thank Paul Potter enough for the excellent design service. He was very professional and so helpful, friendly and knowledgeable. Nothing was too much trouble and any problems were sorted quickly. Products are great quality and our fitter Michael did a fantastic job and went out of his way to complete the job to an amazing standard. Would 100% recommend!