Purchased a kitchen from wickes at Hedge End and found Katie so helpful and easy to work with! We were really happy with the service, price and the options we could choose from - our kitchen is now ne... See more
Company replied
Location
Switch locationManaton Way, Hedge End, Unit 1, Southampton Southampton, SO30 2XW, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our kitchen had a fundamental redesign, involving new ceiling, flooring and replastering walls. The kitchen was designed and specified with the help of Katie Dacombe, Design Consultant. Katie was v... See more
Company replied
Wickes - Hedge End branch Southampton. Holly Hawley was friendly, helpful and professional. She had an extensive knowledge of the all bathroom products available. We also selected flooring and wall... See more
Company replied
On entering wickes on Sunday morning, I asked if they could remove the padlock to buy a 4ft x 6ft fence panel. I was told at the counter by the customer service till I had to manoeuvre it myself... See more
Company replied
Company details
About Wickes - Hedge End
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Manaton Way, Hedge End, Unit 1, Southampton, Southampton, SO30 2XW, United Kingdom
- +441489789333
4.4
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff!
August 31, 2024
Unprompted review
Reply from Wickes - Hedge End
Hey Laura, thanks for your five-star review, and I'm glad you enjoyed our amazing helpful staff! - Dylan
Outstanding customer service
I must have looked a little confused in the store while shopping. It's not often that I go to the extent of writing reviews, but the support and advice we had from your employee, Luis Culcay, was outstanding. He made some great recommendations and took the time to listen and understand exactly what we needed. That probably saved us an hour of our time making decisions. Thank you, Luis—you are an amazing asset to the store.
September 2, 2024
Unprompted review
Reply from Wickes - Hedge End
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Luis provided you with outstanding customer service, we are pleased to hear that this also saved you some time, we appreciate you taking the time to let us know. RD
Fantastic store to shop in!
Fantastic store to shop in! The layout makes it easy to walk around and find exactly what you need. We were looking for a variety of items, and Luis C was by far the most helpful and kind person we could have asked for. He answered all our questions with patience and expertise, making our experience truly enjoyable.
The entire staff was friendly and attentive, which made our visit even better. Highly recommend this location for anyone in need of great service and a hassle-free shopping experience!
September 2, 2024
Unprompted review
Reply from Wickes - Hedge End
Hi, Elizabeth. Thank you for taking the time to leave your review. I'm really pleased to see that you find our Wickes store to be fantastic to shop in and our staff to be friendly and attentive. Thank you again for your kind feedback. - Scott H
Very helpful staff
Very helpful staff, when I was looking for a paint for my bathroom. Thank you
September 1, 2024
Unprompted review
Reply from Wickes - Hedge End
Hello Emilia, thank you for your five-star feedback, and I'm delighted that our Hedge End store was very helpful throughout your bathroom paint purchase. - Dylan
What a team!!!
What a team!!!, they helped me with everything we needed for my new garden, thank you Luis and team for your advise and recommendations.
September 2, 2024
Unprompted review
Reply from Wickes - Hedge End
Hey George, thanks for your wonderful feedback, and I'm glad that Luis and the team were able to help you out with what you needed for your new garden! - Dylan
Outstanding service and quality product
From the moment we approached Nicky Gibbons we knew we were in safe hands. Completely professional, approachable and extremely knowledgable….. no matter how many questions we had, she was patient and gave thorough answers. The process was outstanding and we are delighted with our new Wickes kitchen. The fitters have done an amazing job and I would recommend without question.
July 23, 2024
Unprompted review
Reply from Wickes - Hedge End
Hi Jackie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Nicky, was able to provide an excellent service and ensure you were delighted with the final results of your kitchen. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB
First class from start to finish
Right from the start Leah was really helpful throughout the process from design, changes to ordering & installation. Her communications were excellent. The installer, Jacek, was a wizard, a perfectionist & very professional. First class all round.
July 26, 2024
Unprompted review
Reply from Wickes - Hedge End
Hey Steven, thanks for your amazing five-star feedback regarding the service from Leah and Jacek, I'm glad to learn that everything was first class from start to finish, enjoy your new space! - Dylan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.