Wickes - Hereford Reviews 

Eva was amazing. She designed our room quickly and the result was incredible. Eva has so much knowledge and made the whole design and order process so easy. Thank you Eva

Hereford branch.
I've been using Wickes for long time now. Always enjoying the experience.
On my last shopping I definitely needed a bitt of help. And a wonderful person , name Steve 2 help more then I could ever ask.
Thank you

I was in the Hereford store today, having to buy six 10x1m rolls of roofing felt. I am now in my 70’s and my lifting strength is no longer as good as it used to be. A young sales assistant named Theo came to my rescue, I found him to be friendly and polite. Not only did he load my trolly with these heavy rolls, he also came outside in the rain and helped to load them into my car. I am so very grateful Theo because in all honesty I would not have been able to do it alone. Thankyou Wickes, I have always found your staff to very friendly and helpful, and you have an excellent budding young member of staff in Theo. Barrie Collins

After visiting your shop today I’d just like to say a thank you to Tony in your Hereford shop for his customer service. I’d just been in after having an awful experience with a college in the local B&Q store which I walked out feeling I wasn’t taken serious because I was a ‘female customer who hasn’t got a clue’. Tony listened to my request and advised how to work out the levels of laminate I needed. Thank you.

Very helpful in ordering an item not in stock for home delivery. Very friendly staff.

From start to finish all has been great and very professional. the help and assistance with the design was greatly appreciated, everything has fitted to the last centimetre, the repartee was fun and all is perfect🤗 many thanks Mandeep.
Stuart the fitter was great he worked very hard and was extremely professional, thankyou Stuart

We have recently ordered a bathroom from Wickes. Mandeep was extremely helpful, very knowledgeable & made it a very easy & pleasurable experience. Many thanks.

Went to Wicks to get some plumbing equipment for a upcoming project in my back garden. Not really sure what I was doing or what I would need. Until a helpful young man called Tom appeared and guided me on the correct parts and equipment I may need.
Keep up the good work Tom 10/10 on customer service 👍

I was greeted as I entered by Luke.Found what I wanted quickly and Luke checked my products out and took the money.Can't fault Wickes Hereford staff.Very polite and friendly and usually have what I'm looking for.

From home visit to store to see the bathroom being planned was excellent, Eva from kitchens and bathroom compiled options for us and then facilitated our changes to suit our circumstances and alterations to the original. All the items we required were delivered in timely fashion and one section of the shower base was damaged which the delivery driver arranged replacement immediately and it was delivered not long after. When every thing was fitted it was noticed a imperfect chrome handle supplied. Took back to the store and spoke to Eva about it and 48hrs later a new one in the post to us. The store in general was helpful on returning unused/un needed items immediately refunded. A big thanks to Eva for all the assistance throughout the process. Mandy

The Design Consultant was on time, pleasant and efficient. She listened and understood what my requirements were and made helpful suggestions.

Called into the Hereford branch today and the staff there were very helpful . Special mention to Allison who went over and above to locate the items we went in for. Thankyou very much

5 stars for Mandeep Kaur. She makes a seemingly complex operation seem so easy and enjoyable! Incredibly quick and efficient...I would highly recommend.

I have always used Wicks as a good alternative, providing needed items if I am in the vicinity.

This week I needed 2x1 laths or equivalent for a project and decided that Wickes would be a good outlet to visit.

Initially I was, as always, pleased to be in the shop. It is spacious and has interesting items available.

However upon locating the wood section, and trying to calculate my requirements I was met with a barrage of noise from a speaker directly above. It was not popular music, was a carcophany of shouting sound which was anything but soothing or welcoming, reverberating around the shop, and creating a complete distraction. Choice of tracks and volume are the two issues which come to mind.

I managed to grab a bundle and one separate longer lath, paid, complained and left as quickly as possible. By his response I feel the poor assistant was in total agreement.

Upon arriving home I discovered that the longer lath was distorted in two directions, something which I usually check on.

I returned it the next day, together with the bundle, which I had sourced elsewhere for nearly half the price.

I am disappointed Wickes, in the experience I had, with the noise creating anything but a professional backdrop to choosing and buying products off your shelves. I am also disappointed that the few items available were substandard, had not been checked and removed from sale beforehand, and even then were not competitively priced.

I would respectfully ask that your head office should consider choosing and playing a far more conducive choice of tracks, at half the volume, to subliminally encourage your customers to stay in the shop.

5 stars for Mandeep
Profesional, knowledgeable and will go the extra mile for clients .Big thank you for helping us design our dream kitchen.
All Wicks staff are welcoming and helpful.
Thank you all

This is the third kitchen we have bought from Wicks over the last 30 years and the quality is always great.
Mandeep Kaur came and helped with the design and when fitting it all fitted perfectly. Needed to order extra items & Mandeep sorted these with no problems. Thanks Wicks & especially you Mandeep.

Jess & Jesse at Hereford Branch are spot on - always helpful to sort out issues unlike the main customer services of Wickes who are so unhelpful - the staff at Hereford are a credit to Wickes its a pity the head office cant see this

I always shop at Wickes where possible, I'm a trade shopper and can normally find everything I need for my jobs. I'm often served by David who always greats me with a happy smile and great service.

I had a very good experience from beginning to end with purchasing the kitchen from Wickes. Mandeep Kaur the designer was an active support all the way through which I appreciated.
Everything happened exactly as planned on the correct day and time
Richard Sutherland, the fitter did an excellent job in every way making it a complete transformation. He thought of every detail. Thank you Wickes

Mandeep is a wonderful ambassador for the company EVerything as run so smoothly Would recommend to all concerned