Wickes - Hinckley Reviews 80

The elderly woman at the till was shocking, she is customer facing for gods sake! Never spoke she looked like she never wanted to be there. Nice store been going there for years, never really write reviews but I feel I had to. That was a bad customer experience, sorry Wickes but look at your front facing staff.

Very helpful in store , very prompt and quick at organising everything and kept me updated throughout the whole process. Would highly recommend

From start to finish our kitchen designer, Karen Waldron, Hinckley branch, was excellent. She came to see us at home, measured up and listened to our requirements and booked a date for us to review the design in just a few days. She was very patient whilst we looked at styles and colours that we wanted and suggested appliances and extras that we might want to be included, and provided us with print outs of the plan to take away. She was very friendly, approachable and extremely patient when we decided on some changes that we wanted to make to the design on more than one occasion. She was very personable and explained the whole process from order, to delivery and then installation taking into account our preferred timescales for when the installation started in order to allow for other aspects of the project to be completed. Our installer Andy and electrician Rob were just brilliant. All in all our experience of choosing Wickes for our new kitchen was excellent and we couldn't have asked for a better designer.

I’ve had plenty of pleasant experiences at Wickes Hinckley and the staff are all pleasant however this one is a big shout out for David Taylor. Helpful and always has a useful and constructive comment to make. You just warm to the way he treats customers in a polite and friendly but not “corporate” way.

Wickes take note. David Taylor treats the customers exactly how it should be done. You should promote this guy and give him a training role mentoring other staff members on how to give great customer service. He’s probably the best I’ve ever seen in retail front end customer service

Excellent from start to finish
Well done . Very happy

Harkunwar Sandhu What a fantastic meeting to discuss kitchen and bathroom renovation/design. Informative, gave options, ideas, absolutely knew his stuff. Well done Harkunwar, Wickes are lucky to have you 😊

Brilliant start to our kitchen journey with Sandhu, great guy who has put a lot of time and effort already into creating our dream kitchen.
Would highly recommend, excellent customer service.

Brilliant store, friendly team, click and collect is mega fast 👍

Brilliant from start to finsh.

Came out for a home visit to design our kitchen , design was back quickly for us to review and change if needed.

The whole process was easy from start to finsh Order arrived when scheduled.

Highly recommend..

Currently having to walk with a stick so moving around is tricky. Asked young man in store if he could help me find a bracket. His name was Chris (Hinckley branch) and he was clearly cracking on in the store filling shelves but didn’t hesitate to go find what I needed. Thank you. Lucky to have good employees like Chris.

I have just been to the Wickes in Hinckley and have never Meet such miserable and unpleasant staff I asked a woman the price of a box of tiles she replied isn’t it on the box I wouldn’t have asked. If it was she couldn’t help me and I would have to look in the shop for them which I did went back to checkout different woman she was not happy there was no code on the tile I had to walk back and carry one of the large tiles back when I got there she just replied I have found it went to pay no please thank you just a dirty look if these two woman don’t want the job why don’t they leave I’m sure plenty of others would be glad of a job without customers there wouldn’t have jobs I will not be returning there again even my husband said how unhelpful and rude they were

I went in today to find some ceramic cartridges, the team in the store are so helpful.

Big shout out to Peter (I think his name was)

Excellent customer service from Dave @ wickes Hinckley
Really helpful advice.
Thank you Dave

Adding to my kitchen with extra units after an extension was made very easy with the help from Karen at the Hinckley store. She went the extra mile to help me source the appropriate units and accessories that I needed. Excellent customer service, would definitely recommend.
Date of experience Dec 25 & Feb 26

I had a very positive experience with Yussuf in designing our kitchen
Helpful and understanding.
We also got an amazing discount as we ordered in January
We can't wait till March when all comes together
thank you

I often go to Wickes Hinckley and whilst all the staff are friendly and good there is one member of staff called David who is always extremely happy and friendly. He is a great advocate for Wickes and really deserves a huge shout out!

David is very polite helpful and friendly makes you feel welcome to the store he also gives outs hints and tips that are always very useful, he genuinely is a nice polite and friendly employee and is a credit to your store

Sandhu at Hinckley was very helpful in designing our bathroom to maximise the space available he answered all questions and gave good advice, many thanks

Our kitchen project could not have gone better from start to finish. Sandhu was so helpful and knowledgeable when doing our design, making suggestions and helping us choose the colour most suitable for our kitchen. Our fitter Andy Bubb was brilliant, he was meticulous, and cleaned up regularly and obviously takes a pride in his work. We cannot fault the service we received from Wickes Hinckley, and would highly recommend.

Our experience of choosing a kitchen at Wickes has been very enjoyable. This has been made even more so by the design consultant Harkunwar Sandu who has made the whole process exceptionally easy. He has been extremely helpful with every aspect and my wife and I have been impressed with his helpful and friendly manner.