Wickes - Hinckley Reviews 

112
TrustScore 4.5 out of 5

4.7

Sword Drive, Hinckley Leicestershire, LE10 0GL, GB


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Rated 5 out of 5 stars

I was unable to locate what I was looking for today 9/8/26 at the Hinckley store. When a store assistant called Sarah came to help me, she went over and above to ensure I got what I came in for, the s... See more

Company replied

Rated 5 out of 5 stars

Ash, the operations manager, was a great help at the Hinckley store, polite, very helpful and went above and beyond to assist. He helped me load a bulky order into my car with no issues. He guided me... See more

Company replied

Rated 1 out of 5 stars

The elderly woman at the till was shocking, she is customer facing for gods sake! Never spoke she looked like she never wanted to be there. Nice store been going there for years, never really write re... See more

Company replied

Rated 5 out of 5 stars

The design consultant Sandhu was extremely helpful when he came to my home to discuss new kitchen cabinets. I didn’t feel pressured into buying something I couldn’t afford. When I went into the store... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Hinckley

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Sword Drive, Hinckley, Leicestershire, LE10 0GL, United Kingdom

  • +441455613385

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

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4.7

All reviews

(112)

13,892 reviews in the last 12 months

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Rated 5 out of 5 stars

Save time and go straight to Wickes!

We went to many different kitchen suppliers to explore designs, prices and service provided. Without a doubt Sandhu gave us the best experience - which is why we went with wickes in the end.
From start to finish he was great! He came out to the house to measure up and get a feel for the space. With his experience he recommended the best lay out but also listened to what we wanted and the ideas we had.
He wasn't at all pushy with the sale, which we found other places were.
His communication was great and he had a real standard of excellence - clearly taking pride and care over his work.
Thank you Sandhu!

We received our kitchen today and are excited to get building.

July 1, 2025
Unprompted review
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Reply from Wickes - Hinckley

We appreciate you sharing your experience. We're happy to hear that Sandhu provided you with the best experience when exploring kitchen designs. It's great to know they listened to your needs and provided excellent service. We hope you enjoy your new kitchen!
- PP

Rated 5 out of 5 stars

Excellent service & a superb, high quality fitted kitchen

If you’re thinking of having a new kitchen installed the design consultant, Sandhu, gets you off to a good start. He is friendly, polite & professional. He designed a kitchen that met with our requests, & helped us every step of the way. Everything from beginning to end was all taken care of. Deliveries & contractors, especially our kitchen fitter, Phil, were all brilliant & we were kept updated throughout. We’re thrilled with our new kitchen. Many thanks to everyone involved.

July 22, 2025
Unprompted review
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Reply from Wickes - Hinckley

Hey Mrs D, thanks for your amazing review, and I'm delighted that Sandhu and Phil were first class throughout your kitchen design and installation, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Fitted kitchen

Home visit and design by Sandhu was easily arranged, quick and easy to understand. The hardest part of the design process was the amount of options and combinations I could’ve chosen but Sandhu was great and able to use his experience and knowledge to help with this. The quality of the units are good. Payment terms were easy to sort out and straight forward. The two fitters, Kris and Saul were great, any issues from paper to fitting were quickly spotted and offered sensible solutions. They were polite, courteous, efficient and very clean. I was left with a very high standard fitted kitchen and if I had any work done again would always ask for them. Thank you to everyone involved.

May 26, 2025
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Reply from Wickes - Hinckley

Hey Tracey, thanks for your amazing review, and I'm delighted that Sandhu, Kris and Saul were able to help you throughout your kitchen design and installation, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Excellent customer service

We recently visited the Hinckley showroom to look at kitchens, and met with your design consultant Sandhu, who was absolutely brilliant. Sandhu came to our home a few days later and took measurements, and has now designed us a beautiful new kitchen which we absolutely love. Sandhu took time to sit with us and fine-tune the designs; he is friendly and professional and nothing is too much trouble. Our kitchen is now on order and we simply cannot wait for the transformation to take place. Thank you Sandhu!

July 1, 2025
Unprompted review
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Reply from Wickes - Hinckley

We appreciate you sharing your positive experience with designer Sandhu! We're delighted to hear that you found Sandhu to be brilliant and that you love the new kitchen design. We're excited for the transformation to take place!
-AF

Rated 5 out of 5 stars

got sandhu to desidn our kitchen very…

got sandhu to desidn our kitchen very happy with his approch to what we needed at wickes hinckley very easy to order all explaned and computer picture plan of kitchen realy made our mind up delivered on time one unit missing sandhu sorted this out got it within 4 days all good

May 17, 2025
Unprompted review
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Reply from Wickes - Hinckley

We're happy to hear that you were very satisfied with the kitchen design assistance you received from Sandhu. We appreciate your feedback regarding the missing unit and are glad it was resolved quickly. Thank you for your review!
-AF

Rated 5 out of 5 stars

Our recent experiences with Wickes in…

Our recent experiences with Wickes in Hinckley has been nothing but amazing so far. After only one weekend, we were completely blown away by the designs of our (future!) brand new kitchen by Sandhu.

Following a quick visit to Wickes to view some showroom kitchens, Sandhu approached us to help us on our kitchen journey, after a visit to our house and a quick turnaround of his designs, we saw our new kitchen come to life, he walked us through each element, taken into account our preferences, the functionality and aesthetics of our kitchen, he really understood what we were looking for. Even after taking some time to deliberate over this new project, Sandhu has been incredibly patient, understanding and guided us every step of the way, we feel as though we are in safe hands during this process and we couldn't recommend Sandhu and Wickes at Hinckley enough!

June 15, 2025
Unprompted review
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Reply from Wickes - Hinckley

We appreciate you sharing your amazing experience with us. It's great to hear that you were blown away by the kitchen designs with Sandhu and the support provided throughout the design process! We're happy that you feel in safe hands and we thank you for your recommendation! We hope you love your new kitchen and the install goes smoothly!
-AF

Rated 5 out of 5 stars

Yussuf was helpful and supportive

Yussuf was helpful and supportive in choosing a kitchen that fit our needs and our budget. He visited the property and confirmed measurements before we ordered and even helped when we wanted to make a minor adjustment a couple of days after ordering. He felt thorough and knowledgeable and offered us cost effective ways to cupboard our boiler given that a standard wall unit wouldn't fit.
We appreciated his help and information throughout the process.

May 31, 2025
Unprompted review
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Reply from Wickes - Hinckley

We're happy to hear that the guidance in choosing a kitchen met your needs and budget. We appreciate that the property visit, measurement confirmation, and help with adjustments were valuable. It's great to know that the cost-effective boiler solution was helpful. Thank you for your feedback. TW

Rated 5 out of 5 stars

I wanted to take a moment to share our…Fantastic kitchen

I wanted to take a moment to share our experience with the new kitchen design we had done. We worked with Sandhu from the Wickes store in Hinckley, and we couldn't be happier with the results. Sandhu truly listened to our ideas and understood our vision, bringing it to life in a way that exceeded our expectations.

Thank you for your attention!

Jon & Pip

November 14, 2024
Unprompted review
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Reply from Wickes - Hinckley

We appreciate you sharing your experience. We're happy to hear that our designer Sandhu understood your vision for your new kitchen and exceeded your expectations. Thank you!-GS

Rated 1 out of 5 stars

Don’t use Wickes installer services

Complaint - we recently had a new shower fitted, the fitter didn’t follow Wickes policy and tried to get additional money from us even though we had a finance agreement agreed for all the work. Additionally the shower hinges were faulty and needed replacing and the fitter damaged our existing floor tiles. Wickes have offered £50 as goodwill. This I find absolutely disgusting way to treat customers who have taken a large financial agreement out. Wickes have been totally unresponsive and unhelpful in the whole process taking no ownership for the fitter.

June 12, 2025
Unprompted review
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Reply from Wickes - Hinckley

Hi Peter, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. - AH

Rated 5 out of 5 stars

I recently bought a kitchen from Wickes…

I recently bought a kitchen from Wickes and the whole experience of purchasing it from the designer to the fitter was excellent. Karen the designer from the Hinckley branch was so helpful which made the designing process very easy. The fitters Peter and Ricky were absolutely brilliant they turned up on time, was very tidy and their workmanship was 100% excellent. The kitchen looks amazing and I couldn’t be more pleased with it - well done Wickes you have amazing staff and the kitchen is perfect.

June 3, 2025
Unprompted review
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Reply from Wickes - Hinckley

We appreciate you sharing your experience. We're so happy to hear that the kitchen design process was easy and that the fitters were punctual, tidy, and delivered excellent workmanship. We're glad you are pleased with your new kitchen!
-AF

Rated 5 out of 5 stars

Looked after yesterday by a very polite…

Looked after yesterday by a very polite young lad . I had an enquiry re the self mix paint something I have zero knowledge of . He was able to advise me & also showed me other exterior paints available. I’m a woman over 50 who has become invisible to most of the world and is dismissed frequently
(to their peril ) so it’s refreshing to receive excellent customer care. Thanks Kyle it’s the little things 😊

May 28, 2025
Unprompted review
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Reply from Wickes - Hinckley

We're glad to hear that you received excellent customer care and found our advice helpful. We appreciate your feedback and are happy we could assist you with your paint inquiry. It's great to know that our team made you feel valued. TW

Rated 5 out of 5 stars

Buying kitchen units

Sandhu was very knowledgeable and professional. He explained everything and had lots of time for our questions!

May 26, 2025
Unprompted review
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Reply from Wickes - Hinckley

Hi Julie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sandhu in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

2nd time around!

This is the second time we have bought a kitchen from Wickes in Hinckley and Sandu was epic!

Great experience!

May 25, 2025
Unprompted review
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Reply from Wickes - Hinckley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Yussuf ibrahim Hinckley store

We had a great experience with yussuf ibrahim from wickes Hinckley store, he went above and beyond designing our new kitchen, all sorted in a day. Couldn’t fault him atall thankyou yussuf - from mr and mrs Jennings

May 22, 2025
Unprompted review
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Reply from Wickes - Hinckley

We're happy to hear that you had a great experience. Thank you for acknowledging our team member's efforts in designing your new kitchen. We appreciate your positive feedback! TW

Rated 5 out of 5 stars

Kitchen design by Sandhu

Requested Sandhu design my kitchen after having him highly recommended by a friend. After comparing his design to one of Wickes competitors I decided Sandhu's was by far the best design. His initial design made very good use of the space I had. I had a couple of return visits to tweak colours of cabinets and worktops and also finalise fittings such as taps etc. I had put off buying a kitchen because I was anxious about the work involved as needed new plumbing and some electrical work. As someone who has never needed work before, it sounded complicated. After he spoke to a fitter he reassured me what I wanted was possible and made it sound easy.

Very happy with my new Kitchen.

May 15, 2025
Unprompted review
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Reply from Wickes - Hinckley

Thank you for taking the time to share your positive review. We are delighted to hear that you were happy with the design service you received from Sandhu. It's wonderful to know that he was able to create a design that made the best use of your space and that he was able to put your mind at ease regarding the plumbing and electrical work required. We appreciate you choosing us for your kitchen project and hope you enjoy your new kitchen for many years to come.
-AF

Rated 5 out of 5 stars

Thank you for creating my dream kitchen

I don’t usually write reviews, but I had to take a moment to recognize the exceptional customer service I received from Sandhu. From the moment I reached out with my inquiry, Sandhu was friendly, responsive, and genuinely eager to help. Not only did he design my dream kitchen, but he also followed up to ensure everything was perfect. It’s rare to find a person that treats its customers with such care and professionalism. I’ll be recommending them to everyone I know.

January 7, 2025
Unprompted review
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Reply from Wickes - Hinckley

Hey Baldeep, thanks for your five-star review, and I'm glad you enjoyed the service from Sandhu throughout your dream kitchen design. Enjoy your new space! - Dylan

Rated 5 out of 5 stars

Outstanding customer service from Sandhu that goes above and beyond

From start to finish, working with Sandhu was an absolute pleasure. His knowledge of kitchen layouts, appliances, and design options was incredibly impressive, but what truly set him apart was his genuine care and attention to detail. He took the time to understand exactly what we needed, offered thoughtful suggestions, and never once made us feel pressured. He was patient, professional, and incredibly organized throughout the entire process. Thanks to his expertise, we now have our dream kitchen and the entire experience was stress-free and even enjoyable! I can’t recommend Sandhu highly enough. If you’re planning a kitchen renovation, he’s the one you want on your side.

November 15, 2024
Unprompted review
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Reply from Wickes - Hinckley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sandhu in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Excellent work

Excellent work on my bathroom

April 19, 2025
Unprompted review
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Reply from Wickes - Hinckley

Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Going the extra mile!

I think it is important to leave a good review when you have received good service, but in this case, Yussuf went the extra mile and stuck with us through the design process, even coming in on Sunday morning to finalise the detail. 5 stars.

April 6, 2025
Unprompted review
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Reply from Wickes - Hinckley

We are so glad to hear that you had a positive experience with us. It is wonderful to hear that Yussuf went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with the team. - SW

Rated 5 out of 5 stars

Thanks for helping someone with disabilities

( Review for Hinckley branch). I am a single, disabled lady who needed some advice and support with my driveway. I was very fortunate indeed to have David help me initially, followed by Steph F who single handely loaded and unloaded 15 very heavy bags of stones for me without any complaint, but instead a smile! I was very grateful.
I had issues to resolve and Michelle the manager went absolutely out of her way to patiently talk to me, and to offer any advice and help that I needed. I was very grateful for her kindness and for helping me. It is very reassuring to know that if you are on your own and you need help that the management and staff will come to the rescue! Well done and thanks.

March 7, 2025
Unprompted review
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Reply from Wickes - Hinckley

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with David in our store and that they provided you with useful advice. -AH

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